What payment processors do you support?

Our app supports the most popular e-commerce platforms like Shopify, Amazon, Etsy, eBay, etc., as well as online payment platforms. See the full list of integrations we support.

What do I need to do to connect the payment processor?

You only need the credentials of your e-commerce or payment platforms to connect them to the app. You can connect as many platforms as you want. Learn more on how to synchronize your platforms via Synder to import your sales data in detail, including fees, taxes, refunds, and other financial information automatically. Get perfect data management and error-free tax reports.

What payment options are provided for subscription?

We provide a credit card subscription option.

Will the app bring all data automatically into my QuickBooks/Xero?

You can set Synder to synchronize ongoing transactions automatically or manually, depending on your needs for Xero or QuickBooks integration.

What kinds of support are available?

The live support is available 24/5 via in-app online chat or phone. You can reach out any time with any question via email to help@synder.com. Also free weekly educational webinars and paid personal demos are available.

Yes, sure. We run free weekly educational webinars, where you can see how the app works and will be able to address our specialist with any questions. Sign up for the demo on the website or contact our support. Personal demos are also available for a $199 fee per demo. To schedule a demo please contact our support team.

What rights are needed to sync payment platforms with Synder?

The app needs “read write” access in order to have invoicing functionality available for users along with the synchronization function. To synchronize PayPal and Square, the app requests “read only” access rights.

How can I get a refund?

According to our Terms and Conditions, once the purchase is made, it is final and non-refundable, as a free trial is provided to test the app with no credit card information required.

Can I invite and manage users to use the Synder app instead of me?

Based on your subscription plan, you can invite other users to sync transactions from your payment platforms to accounting systems. Manage that in the “Additional users” section. Note that your sub-users will have limited access to your account (connection/disconnection of companies or subscriptions will not be available).

Can I sync my transactions from the last year or earlier with your app?

Yes, sure. There is no limit to how far back you can go to sync historic transactions (double check the limits according to your plan). As long as you have them in your payment processor you can sync them with QuickBooks/Xero any time while using the app.