Self-serve setup

Support requests are handled in the standard queue. Depending on complexity, investigations may take over 2 weeks to begin, starting only after express and fast track cases are resolved.
Self-serve setup

Support requests are handled in the standard queue. Depending on complexity, investigations may take over 2 weeks to begin, starting only after express and fast track cases are resolved.
Guided setup for complex workflows

Enjoy a dedicated support lane with higher priority. Investigations begin once all fast track cases are addressed, ensuring faster turnaround than the regular lane.
Guided setup + deeper configuration support

Enjoy a dedicated support lane with higher priority. Investigations begin once all fast track cases are addressed, ensuring faster turnaround than the regular lane.
Dedicated implementation for custom workflows

Skip the line entirely—your issue goes directly to a technical engineer and is handled with the highest priority for the fastest resolution possible.
Self-guided setup

Support requests are handled in the standard queue. Depending on complexity, investigations may take over 2 weeks to begin, starting only after express and fast track cases are resolved.
Self-guided setup

Support requests are handled in the standard queue. Depending on complexity, investigations may take over 2 weeks to begin, starting only after express and fast track cases are resolved.
Help mapping, configuring, and validating your accounting workflow within Synder

Enjoy a dedicated support lane with higher priority. Investigations begin once all fast track cases are addressed, ensuring faster turnaround than the regular lane.
Advanced workflow guidance, configuration review, and ongoing success support

Enjoy a dedicated support lane with higher priority. Investigations begin once all fast track cases are addressed, ensuring faster turnaround than the regular lane.
Dedicated implementation support for enterprise/custom workflows

Skip the line entirely—your issue goes directly to a technical engineer and is handled with the highest priority for the fastest resolution possible.
Email support / regular tech support lane

Support requests are handled in the standard queue. Depending on complexity, investigations may take over 2 weeks to begin, starting only after express and fast track cases are resolved.
Email support / regular tech support lane

Support requests are handled in the standard queue. Depending on complexity, investigations may take over 2 weeks to begin, starting only after express and fast track cases are resolved.
Email, live chat, Zoom support / express tech support lane

Enjoy a dedicated support lane with higher priority. Investigations begin once all fast track cases are addressed, ensuring faster turnaround than the regular lane.
Email, phone/live chat, Zoom support, Dedicated CSM / fast-track tech support lane

Enjoy a dedicated support lane with higher priority. Investigations begin once all fast track cases are addressed, ensuring faster turnaround than the regular lane.
Email, phone/live chat, Zoom support, Dedicated CSM / highest-priority tech support access

Skip the line entirely—your issue goes directly to a technical engineer and is handled with the highest priority for the fastest resolution possible.
Quarterly workflow review
Monthly workflow review
Monthly workflow review
2
Unlimited
Unlimited
Unlimited
Unlimited
QuickBooks Online, Xero, Puzzle
QuickBooks Online, Xero, Puzzle
QuickBooks Online, Xero, Puzzle, NetSuite, Intuit Enterprise Suite, Sage Intacct
QuickBooks Online, Xero, Puzzle, NetSuite, Intuit Enterprise Suite, Sage Intacct, Custom ERP
QuickBooks Online, Xero, Puzzle, NetSuite, Intuit Enterprise Suite, Sage Intacct, Custom ERP
Magento,
Walmart,
Faire,
TikTok,
Ecwid,
ShipStation,
Squarespace,
BigCommerce,
Clover,
Synder API.
Magento,
Walmart,
Faire,
TikTok,
Ecwid,
ShipStation,
Squarespace,
BigCommerce,
Clover,
Synder API.
Magento,
Walmart,
Faire,
TikTok,
Ecwid,
ShipStation,
Squarespace,
BigCommerce,
Clover,
Synder API.
Lightweight custom development for advanced workflows
Robust custom development and ongoing maintenance for enterprise/custom workflows
500
1,000

The base price includes 1,000 synced transactions per month. Additional transaction volume is billed separately.
10,000

The base price includes 10,000 synced transactions per month. Additional transaction volume is billed separately.
20,000

The base price includes 20,000 synced transactions per month. Additional transaction volume is billed separately.
Custom
Up to 500 sales transactions/mo
Up to 3,000 sales transactions/mo

The base price includes 1,000 synced transactions per month. Additional transaction volume is billed separately.
Up to 20,000 sales transactions/mo

The base price includes 10,000 synced transactions per month. Additional transaction volume is billed separately.
Up to 40,000 sales transactions/mo

The base price includes 20,000 synced transactions per month. Additional transaction volume is billed separately.
Unlimited sales transactions for highly scalable / enterprise setups
Daily
Hourly
Hourly
Hourly
Hourly
Paid unlimited history
Paid unlimited history
Free history for 3 months, then paid unlimited history
Free history for 3 months, then paid unlimited history
Free unlimited history
QuickBooks, Synder, Xero
QuickBooks, QuickBooks Desktop, Synder, Xero
QuickBooks, QuickBooks Desktop, Synder, Xero
QuickBooks, QuickBooks Desktop, Synder, Xero
Basic
(email)
Instant
(phone, email, chat)
Instant
(phone, email, chat)
Instant
(phone, email, chat)
Free for up to 1,000 active subscriptions
Free for up to 2,000 active subscriptions
Free for up to 5,000 active subscriptions