This guide explains what to do if you see the banner “There’s been a problem with proper forming of some of your E-commerce summaries” in Synder.
It helps you understand why this appears and what steps to take.
Use this …
Category: Sync Error Messages
Common Sync Errors and How to Fix Them
A quick-reference guide to the most frequent Synder sync errors — your go-to resource for troubleshooting. Find your error, follow the fix. Each error includes notes on who typically hits it and why.
Missing transactions? Jump to the Missing Transactions …
Error: Sync Has ‘Failed’ Status With ‘No Items Available to Sell’ (Xero)
The error message “No items available to sell” in Xero generally appears when you attempt to create a sales-related transaction, such as an invoice or bill, using a tracked inventory item that has no quantity available on hand. This can …
Error: The [X] Product Can’t Be Processed as It’s Linked to a Large Number of Transaction
This message will appear in the logs when a transaction fails to sync.
What it means:
Synder is unable to sync the transaction to your accounting platform because the product is linked to too many transactions.
How to fix it:
…How to Resolve the Invalid Reference Id : Line.SalesItemLineDetail.ItemRef. Error
We highly recommend resolving syncs with a Failed/Canceled status to make sure all your transactions are recorded in your books. When you encounter a sync with a Failed/Canceled status, always click the ‘Explain’ link to get more information.
In some …
How to Fix the “Track Quantity on Hand” Error
Overview:
3. Re-sync the failed transactions
What is the issue?
When you create an item in QuickBooks …
‘Cancel Synchronization if Item Not Found’ Setting Deep Dive
- What This Setting Does
- What To Do If Syncs Are Canceled
- 1. Identify the Missing Items
- 2. Choose How to Handle Missing Items
- What Items Does Synder Create
- “Collect Items for Product Mapping” Setting
This guide explains the “Cancel synchronization …
There Is No Income Account Associated With the Item XX. Error and How to Fix It
This guide will help you understand and fix failed transactions with the error “There is no income account associated with the item” in a simple and easy-to-follow way.
Reason for the Error:
The error occurs when there’s a product (or …
What Should I Do if the Item Is Inventory in the Sales Platform but Is Synced as Non-inventory to the Accounting Company?
Cases it may cover: product list is not set up in your accounting company or product names do not match in your sales platform and accounting company.
How to fix it.
In this guide, we will show you this with …
What Should I Do if a Common Product Is off and Items Are Synced With a Stripe Product?
Cases it may cover: a Product name is specified in a field other than the Product field in your sales platform.
Here is an example of a transaction synced with the Stripe product instead of the original one.
How to …