There Is No Income Account Associated With the Item XX. Error and How to Fix It

• What this error means
• How to fix the error
• Step 1: Go to Products and Services in QuickBooks Online
• Step 2: Edit the product and set an income account
• Step 3: Re-sync the failed transaction
• Fix multiple transactions at once

What this error means

This error appears in Synder when a transaction fails to sync because a product or service in QuickBooks Online has no income account linked to it. QuickBooks requires every line item on a Sales Receipt to point to an income account. Without that link, the sync fails.

Linking an income account to a product tells QuickBooks where to record the revenue. It keeps your financial records organized and makes your income reports accurate.

How to fix the “no income account” error

Follow these steps to link an income account to the affected product and re-sync the transaction.

Step 1: Go to Products and Services in QuickBooks Online

1. Log in to QuickBooks Online.
2. Go to Sales → Products & services.
3. Search for the product shown in the error message.

Step 2: Edit the product and set an income account

1. Click Edit next to the affected product.

Why is it Important to Link an Income Account?
Linking an income account to a product helps you keep track of the money you earn from selling that product. It organizes your financial records and makes it easier to understand your business’s income.

How to Fix the Error:
To resolve this, please follow the steps below to make sure that your products have income accounts linked to them:

1. Go to the “Sales” tab in your accounting company.
2. Navigate to the “Products and Services” tab.
3. Search for the products that failed to sync due to the missing income account.
4. Click “Edit” next to the product.

2. Make sure “I sell this product/service to my customers” is checked.
3. Select the appropriate income account from the dropdown. This is where QuickBooks will record revenue from this product.
4. Click Save and close.

Step 3: Re-sync the failed transaction

1. Return to the Synder Dashboard.
2. Then go to Overview → Transactions feed → Sync issues.
3. Locate the failed transaction.
4. Click Fix → Sync Again.

Fix multiple transactions at once

If several transactions share the same error, you can fix them all together. Go to the Dashboard → Synchronization Issues tab. There, you will see all transactions affected by the same error grouped together. Next, select them and click Sync to retry them all at once.

If the issue persists after following these steps, reach out to the Synder support team via chat or email.