What Should I Do if a Common Product Is off and Items Are Synced With a Stripe Product?

If a product name is specified in a field other than the Product field in your sales platform, Synder may sync the transaction using the Stripe product name instead of the original one. This guide walks you through two ways to fix it.

Option 1: Enable a Setting (Quick Fix)

If the actual product name is recorded in the Description field in Stripe, you can enable a setting to pull it automatically — no Smart Rule needed:

1. Go to Settings in the left-hand menu.
2. Choose Stripe from the integrations dropdown.
3. Navigate to the Products and Services tab.
4. Enable Get product name from transaction or order description.
5. Click Update to save.

If the product name is displayed differently in the Description field, or you need to map it to a specific existing product in your accounting software, use a Smart Rule instead (see Option 2 below).

Option 2 overview:

1. Create a smart rule

2. Rollback and re-sync one transaction to check the result in your books

3. Rollback and re-sync other transactions applied with the Stripe product

Option 2: Create a Smart Rule

Smart Rules work for QuickBooks Online, QuickBooks Desktop, and Xero in Per-Transaction mode. Xero users: click Fetch data in the Smart Rules sidebar before your products appear in the dropdown.

1. Go to your Synder company → click Smart rules in the left-hand menu → hit Create rule.
2. Select a trigger — the transaction type you want to update products for (Sales Receipt as an example) → select Created → click Condition → select the nearest block.
3. Choose the field where the product name is specified (Line:Description, memo, etc.) → click Contains → enter the product name or part of it → click Yes → select the nearest block.
4. Select Action.
5. Under the Create/Edit section, select the QuickBooks action (or the appropriate action for your accounting platform) → select the entity type to update (Sales Receipt, Invoice, etc.) → Update line → hit Set QuickBooks entity data (or Set Xero entity data for Xero users).
6. In the pop-up window, select the product you want to see in this transaction → click Submit.
7. Click Save and Close Rule.

Rollback and re-sync one transaction to check the result in your books

Once the rule is created, roll back and re-sync one transaction to check the result:

1. Go to Platform Transactions on the left-side menu → click on the three dots next to the transaction that was synced with a Stripe product → hit Rollback.

2. Once the transaction has a deleted status, sync it again.

And here you go:

Rollback and re-sync other transactions applied with the Stripe product

Then re-sync other transactions that were applied with the Stripe product:

1. Go to Platform transactions on the left-side menu → select transactions synced with the Stripe product → click on the blue Actions button → select Rollback and click on Rollback sync to delete transactions from your accounting software.

2. Once transactions have deleted statuses, click on the blue Action button → select Sync and hit Sync to re-sync transactions.

And there you go, the product has successfully been applied.

Reach out to the Synder Team via online support chat, phone, or email with any questions you have – we’re always happy to help you!

In the meantime, learn more about Amazon Tax Applying for UK Users.