Why has an invoice not been sent?

Cases it may cover: 1. The email is not specified in the invoice. 2. Your accounting company has been disconnected or the invoice(s) has(have) been deleted from it. 3. Stripe/Square is not connected to Synder. How to fix it: 1. Click on the Invoice – > add a client’s email in the pop-up window to […]

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How to fix a failed rule

Reasons: Your accounting platform details, like product names, classes, or categories selected as conditions in the rule have been deleted/made inactive/changed or some payment platform details are not applied correctly which does not allow the rule to execute. Solution: Check the smart rule execution and find what prevented the smart rule execution. Go to your […]

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Why is a smart rule suspended?

Reasons: A smart rule failed 5 times. Solution: Check the smart rule execution and modify the rule to make it work.1. Go to your Synder company – > go to Smart rules on the left-side menu – > open the smart rule that has been suspended (it will be automatically disabled) – > click on […]

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Why was my accounting company disconnected from Synder?

The issue: The accounting company has either lost connection status or is disconnected from Synder. Main reasons: 1.Synder was deleted from the Apps section in your accounting company. 2.Another user with access to your account might have disconnected the company. 3.The company is not connected to the Synder connector (for QuickBooks Desktop users only). How […]

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What should I do if auto-sync gets disabled?

Cases it may cover: Your accounting company (Synder Accounting, QuickBooks Online/QuickBooks Desktop, Xero) got disconnected from your Synder company and it shows the “Disconnected” or “Connection lost” status in Synder Settings. Either you or your additional user might have disabled auto-synchronization. The payment platform/ecommerce store was disconnected and then connected back to your organization in […]

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