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Transforming Revenue Recognition and Subscription Management at Pawp with Synder

Explore how Synder empowers Pawp to automate revenue recognition, sync subscription changes from Stripe to QuickBooks, and simplify invoice reconciliation.
Download Success Story
3313
Total successful
syncs
100%
Transactions synced through Synder
70%
Growth in new customers
in the last month

Pawp has been changing the game for pet care with its 24/7 digital health clinic and telehealth service since 2020, giving pet owners instant access to licensed vets anytime, anywhere. Named the best online pet care service by Business Insider, their app provides unlimited, round-the-clock veterinary consultations via video and text, ensuring that expert advice is always within reach. 

Industry:

Digital Pet Health Services

Integrations:

Stripe, PayPal, QuickBooks Online

Product:

Synder Sync, Synder RevRec

Before Synder

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Time-consuming and error-prone Stripe revenue recognition management in Excel
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Issues with handling subscription modifications in a GAAP-compliant way
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Struggling with manually matching invoices from multiple platforms

After Synder

Recognizing revenue when earned

Synder RevRec lets Pawp recognize equal portions of revenue from annual subscriptions each month. Invoices go into a deferred revenue account on the Balance Sheet and are recognized as earned revenue in their P&L over time.

Automated sync of subscription changes from Stripe to QuickBooks

Any modifications to Pawp’s subscriptions in Stripe—refunds, chargebacks, cancellations, upgrades, and more—are automatically detected, included in the recognition schedule, and recorded in QuickBooks Online.

Syncing and matching invoices from multiple platforms

Synder syncs and matches invoices for Pawp from both Stripe and PayPal. With various billing periods, Synder accurately identifies and recognizes these invoices, saving both the financial officer and CTO a lot of manual work.

Granular QuickBooks reporting tailored to Pawp’s needs

Thanks to Synder’s mapping functionality, Pawp was able to map the accounts and items from QuickBooks Online to those in Stripe. This has allowed for flexible and more transparent reporting in QuickBooks so that Pawp can track income by categories.

"As a consumer company, it’s really important to be able to automate revenue recognition and set up the right integrations between Stripe and QuickBooks. This is definitely something we don’t want to do manually at scale. Being able to automate with Synder became a must."

Andrew Malek
Founder and CTO at Pawp
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