This guide explains Shopify’s POS orders, manual orders, and Other order types—including their refunds—and how Synder handles them in accounting platforms. It clarifies why these orders do not appear in Shopify payouts and why they require a separate clearing …
Category: Advanced Settings
Common Sync Errors and How to Fix Them
A quick-reference guide to the most frequent Synder sync errors — your go-to resource for troubleshooting. Find your error, follow the fix. Each error includes notes on who typically hits it and why.
Missing transactions? Jump to the Missing Transactions …
Smart Reconciliation Availability and Supported Platforms
Smart Reconciliation connects your payments with the matching orders from your online store. It enriches the synced transaction with full order details. Instead of syncing only a payment amount and date, the transaction includes products, taxes, shipping, discounts, and customer …
Debits & Credits Report (RevRec): What it is, why it matters, and how to use it
Consider this scenario: you just ran a big promo and annual prepay option. Cash looks strong in your storefront and processor, but you don’t know how it will land in the books.
Run Debits & credits by accounting category to …
Product Mapping: Import via file
Managing thousands of SKUs across multiple platforms can be challenging. To make product mapping faster and easier, Synder allows you to bulk upload your product mappings using a CSV file. This guide walks you through the process.
What is Bulk
…Synder Deferred Revenue Reconciliation Report (Per Transaction Mode)
- How to validate your results
- Prerequisites
- Reconciling deferred revenue
- Detailed comparison view
- Validation and maintenance
- Outdated status
- Reconciliation statuses
- Limitations & known constraints
This guide explains how Synder Per Transaction users can use the Deferred Revenue Reconciliation Report to compare …
Summary Sync: Cash Basis Accounting Without in QuickBooks Online
This guide explains how to configure Summary Sync in Synder to record income on a cash basis in QuickBooks Online without using Accounts Receivable (AR).
Use this setup …
Error: The [X] Product Can’t Be Processed as It’s Linked to a Large Number of Transaction
This message will appear in the logs when a transaction fails to sync.
What it means:
Synder is unable to sync the transaction to your accounting platform because the product is linked to too many transactions.
How to fix it:
…Understanding How Synder Syncs Transactions Paid Using Customer Balance
Overview:
What is customer balance?
The customer balance in Stripe is like each customer’s wallet. It shows how much money they owe (negative …
Transaction Verification: How to Fill In the Template
Synder’s Transaction Verification feature ensures that data imported from your sales platforms aligns perfectly with records in Synder. This guide will help you correctly fill out the required template for verification.
Step 1: Prepare the template file
To initiate verification, …