Amazon’s CRETURN_WRONG_ITEM charge occurs when the customer returns the wrong item to the seller after requesting a refund. When this happens, Amazon compensates the seller for the original item.
Such compensation helps Amazon sellers recover losses from customers who return the wrong items either unintentionally or on purpose. While it’s an automated process for an FBA order, FBM sellers need to report the issue through the SAFE-T claim to get a refund.
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