Synder marks Amazon fees with a pending status until a settlement report is processed, in other words, until a payout associated with these transactions is made. Once a payout is processed, the system adjusts the correct fee amounts to these transactions and prepares them for synchronization (eventually, you’ll see them with a ready to sync or synced status).
How to manage such transactions:
If you need to record these transactions in QBO before the payout is processed, you can:
- Navigate to the Platform transactions tab → select Amazon in the Payment platform column → select the Pending status under the Sync status column → click on Apply filter.
- You’ll see all Amazon transactions that haven’t been processed yet → check these fees by the transaction id which you can copy from the Txn info column → find them on Amazon → enter them in QBO.
Note: we recommend that you wait till a settlement report is generated so that Synder could automatically record such transactions.
Get in touch with the Synder team via online support chat, phone, or email with any questions you might have – we’re always happy to help you!