Reason
Synder allows synchronization of Square payments only when orders have a completed status in Square. If an order has an open status, it’s imported to Synder and stays there in a pending status. This is because a pending order can be updated or even deleted in Square, and we need to make sure that your books are 100% accurate.
Solution
Close your Square order in Square so that it has a completed status. To do it, follow the steps below:
1. Log into Square → select Orders on the left-side menu;
2. Find an order that has a pending status in Synder (it will have an open, new, or any other status rather than completed in Square) – > click on the three dots next to it – > hit Mark Picked Up – > the order status will be changed to completed.
After you do that, Square payments which used to have the pending status will be automatically synced if Auto-sync is enabled for the Square platform in Synder.
If Auto-sync is disabled and you have some pending Square payments, go to Import historical data in Synder and run an import to refresh and sync such transactions. Don’t worry: the data that’s already in Synder won’t be duplicated.
If you still have issues or questions, please get in touch with the Synder team via online support chat, phone, or email – we’re always happy to help you!