Reason
Synder allows synchronization of Square payments only when orders have a completed status in Square. If an order has an open status, it’s imported to Synder and stays there in a pending status. This is because a pending order can be updated or even deleted in Square, and we need to make sure that your books are 100% accurate.
Solution
Close your Square order in Square so that it has a completed status. To do it, follow the steps below:
1. Log into Square → select Orders on the left-side menu;
2. Find an order that has a pending status in Synder (it will have an open, new, or any other status rather than completed in Square) → click on the three dots next to it → hit Mark Picked Up → the order status will be changed to completed.
After you do that, Square payments which used to have the pending status will be automatically synced if Auto-sync is enabled for the Square platform in Synder.
If Auto-sync is disabled, and you have some pending Square payments, go to Import historical data in Synder and run an import to refresh and sync such transactions. Don’t worry: the data that’s already in Synder won’t be duplicated.
Reach out to the Synder team via online support chat, phone, or email with any questions you have – we’re always happy to help you!