This guide provides simple steps to troubleshoot common issues encountered with the QuickBooks Desktop Connector. Follow these steps to fix issues like the connector not opening, displaying nothing, or showing an invalid access key when connecting to QuickBooks Desktop.

If the Connector doesn’t open or display anything

  1. Ensure QuickBooks is running: Before launching the connector, make sure QuickBooks Desktop is already open on your computer.
  2. Run as administrator: Both QuickBooks Desktop and the Synder Connector should be launched in administrator mode. Right-click on the application and choose “Run as administrator.”
  3. Select the single user mode: Verify that QuickBooks Desktop is operating in single-user mode. 

Note: it’s required only for the very first connection to QuickBooks Desktop.

  1. Check the ‘Out of Scope’ tax item: Ensure that the ‘Out of scope’ tax item is active in your QuickBooks Desktop file.
  2. Move the QuickBooks company file: Try moving the QuickBooks company file to a different folder and open it from there before launching the connector. This will check if the issue is due to restrictions in the original folder.
  3. Reinstall your Synder Connector: Uninstall the Synder connector and then install it again, ensuring you run the installation as an administrator.
  4. Close other Java processes: Open the Task Manager and close any other Java processes that might be running. These are typically background tasks or services that manage network communication, resource usage, or application performance (e.g., Java(TM) Platform SE Binary, etc.). Then, disconnect the Synder Connector from QuickBooks Desktop, close both applications and run them again.
  5. Restart the computer after closing all the apps.

Invalid access key

  • Verify the QuickBooks Desktop company name: The QuickBooks Desktop company name must be the same as the one you initially used with the Synder Connector. To check it, open QuickBooks Desktop, go to the top menu bar, click “Company,” then select “My Company.” Your company name will be displayed at the top of the “My Company” window.
  • Disable an antivirus/firewall: Temporarily disable any antivirus software or firewalls that may be blocking the connection to QuickBooks Desktop.

If you continue to experience difficulties after trying out these solutions, please contact our support team for further assistance. 

Reach out to Synder Team via online support chat, phone, or email with any questions you have – we’re always happy to help you!

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