Error: The [X] Product Can’t Be Processed as It’s Linked to a Large Number of Transaction

This message will appear in the logs when a transaction fails to sync.

What it means:

Synder is unable to sync the transaction to your accounting platform because the product is linked to too many transactions.

How to fix it:

1. Deactivate the product in QuickBooks Online

To resolve the issue, deactivate the product in QuickBooks Online, allowing Synder to create a new product. Alternatively, you can manually create a new product in your accounting platform.

Make sure to use the same name and SKU as listed on your sales platform to ensure the product matches correctly. Once the product has been deactivated or archived, return to the failed transaction in Synder and click Sync again.

How to deactivate the product:

1. Log in to QuickBooks Online.
2. Go to the Sales tab and select Products & services.
3. Locate the product and click Make inactive.

Create a new product
After deactivating the existing product, you can either allow Synder to automatically create the product or create it manually by following the steps below:

1. Log in to QuickBooks Online.
2. Go to the Settings (gear icon) in the top-right corner.
3. Under Lists, select Products and services.
4. Click the New button.
5. Fill in the necessary details for the new product.
6. Click Save and close or Save and new if you wish to add more products.

2. Using Product Mapping to link the product to a different inventory item

If you prefer, you can link the product to a different inventory item using Product Mapping, available with Essential, Pro, and Premium plans.

For example, if the product causing the error is “Matcha,” you can map it to another inventory item such as “Coffee.” In your accounting platform, it would be listed as “Coffee”, but it would still be linked to “Matcha” from your sales platform.

To map products in Synder:

1. Go to Synder Settings and select the Products and Services tab.

2. Click Add Line to add a new mapping.

3. from the dropdown (left field), choose your QuickBooks products.

4. In the right field, enter the product names from your sales platform. Ensure the names are identical to those used on your payment platform (including any colons, underscores, etc.).

5. Click Update to save your settings.

6. Return to the failed transaction, click “Sync again,” and then check the results in your accounting platform.

For step-by-step instructions on Product Mapping, check out this link.

Reach out to Synder Team via online support chat, phone, or email with any questions you have – we’re always happy to help you!