- How sync statuses work
- Sync statuses and what they mean
- Troubleshooting
- My transaction is ‘Scheduled’ or ‘In Progress’ status for a while. What should I do?
- Common questions
- Should I wait when the status says Pending?
This guide explains what each sync status means in Synder when you use Per Transaction Sync. Use it to understand whether a transaction is already in your books, still processing, waiting for action, skipped, deleted, or blocked by an issue.
Use this guide if:
You want to check the status of one or more transactions in the Platform transactions tab.
You need to understand what to do next after seeing a sync status.
You need to understand why some transactions might not be synced to your accounting software.
How sync statuses work
Each transaction in the Platform transactions tab has a sync status.
The status tells you where the transaction is in the sync process. Specifically, it can show that the transaction is already in your books, waiting to sync, processing, deleted, skipped, or blocked by an issue.
To check a transaction status:
- Go to Platform transactions.
- Find the transaction you want to check.
- Look at the Sync status column.
For most statuses, Synder also shows an Explain link under the status. Click it to see more details, such as the error message or links to records in your books.
Sync statuses and what they mean
| Category | Statuses — click to jump |
|---|---|
| ❌ Failed | Rollback Failed · Rule failed · Canceled · Rollback Canceled · Not parsed |
| ✅ Successful | Synced · Synced with warnings · Excluded from sync |
| ⏳ In progress | In Progress · Scheduled · Rollback In Progress · Rollback Scheduled |
| 🔄 Ready to sync | Ready to Sync · Pending · Delayed |
| 🗑️ Deleted | Deleted · Deleted with warnings |
Note that Synder groups sync statuses by category in the Sync status filter.
Failed
Failed statuses mean Synder could not complete the sync.
What to do: Click Explain. Review the error message and follow the suggested guide or fix.
Rollback Failed
Meaning: Synder tried to roll back the synced transaction from your books, but the rollback was not completed. Specifically, this can happen if Synder does not have enough permissions or if your bookkeeping software blocks the action.
What to do: Click Explain and review the rollback error.
Rule failed
Meaning: The transaction synced to your books, but the related Smart Rule was not applied. In other words, the failed part is the rule action — not the sync itself.
What to do: Check the Smart Rule settings. Then click Explain to review the execution details and understand what condition was not met for the rule to trigger.
Canceled
Meaning: The sync was stopped before Synder could complete it.
What to do: Click Explain and check the reason. After you fix the reason, sync the transaction again.
Rollback Canceled
Meaning: The rollback was stopped before Synder could complete it.
What to do: If you still need to roll back the transaction from your books, click Explain to review the error details then try the rollback again.
Not parsed
Meaning: Synder imported the transaction, but the transaction type is not supported for sync yet.
What to do: Manually create the transaction record in your books. Alternatively, let us know which transaction types you need — Synder will add your request to the feature list.
You can also export Not parsed transactions to an Excel sheet.
To export Not parsed transactions:
- Go to Platform transactions.
- Filter by Not parsed.
- Select the transactions.
- Click Actions.
- Select Export to Excel.
Successful
Successful statuses mean Synder completed the sync, matched the transaction, or intentionally did not sync it.
Synced
Meaning: Synder successfully recorded the transaction in your books.
What to do: No action is required. Use the transaction link in the sync details if you want to open the record in your accounting company.
Synced with warnings
Meaning: Synder completed the sync, but there is extra information you may need to review.
What to do: Click Explain and read the warning.
Skipped
Meaning: Synder found the same transaction in your books. Specifically, it skipped the sync to avoid creating a duplicate.
What to do: Click Explain to see which existing transaction caused the skip. No action needed if the transaction is already correct in your books.
Excluded from sync
Meaning: The transaction was excluded from syncing to your books. Specifically, this happens when you have a Smart Rule or a custom modification that prevents Synder from syncing a transaction type.
What to do: No action is required if you intentionally excluded it.
However, if you still need this transaction in your books, remove the exclusion or sync it manually.
In progress
In progress statuses mean Synder is still working. Therefore, wait until the status changes before taking any action.
In Progress
Meaning: Synder is actively syncing the transaction. For example, sync time can vary depending on transaction details, such as items, discounts, taxes, customer details, and duplicate checks.
What to do: Wait until the sync finishes.
Scheduled
Meaning: The transaction is queued for sync.
What to do: No action is required.
Rollback In Progress
Meaning: Synder is actively rolling back (removing) the synced transaction from your books.
What to do: Wait until the rollback finishes.
After the rollback, the status should change to Deleted or Deleted with warnings.
Rollback Scheduled
Meaning: The transaction is queued for rollback.
What to do: No action is required.
Wait until Synder starts and completes the rollback.
Ready to sync
Specifically, ready to sync statuses mean the transaction is not yet synced to your books.
Ready to Sync
Meaning: The transaction was imported into Synder, but it has not been synced to your accounting company yet.
What to do: Sync the transaction manually, or turn on Auto-sync if you want Synder to sync future transactions automatically.
To sync Ready to Sync transactions manually:
- Go to Platform transactions.
- Filter by Ready to Sync.
- Select the transactions.
- Click Actions.
- Select Sync.
Pending
Meaning: The payment has not been finalized by the payment processor yet.
What to do: Wait until the payment processor finalizes the transaction.
No action needed in Synder. Once the connected platform finishes processing, the transaction becomes ready for sync.
Delayed
Meaning: Synder imported the transaction, but it is waiting before it can be synced.
What to do: Wait until the delay ends. Then check whether the status changes to Ready to Sync, Scheduled, In Progress, or another status.
Deleted
Specifically, deleted statuses appear after rollback actions.
Deleted
Meaning: Synder successfully rolled back the synced transaction from your books.
What to do: No action is required if you wanted to remove the transaction from your books.
Alternatively, you can sync it again later if the transaction needs to be recorded in your books.
Deleted with warnings
Meaning: Synder completed the rollback. However, some related details may still remain in your books.
What to do: Click Explain and review what remained.
Troubleshooting
I see a failed status. What should I do first?
Click Explain under the status.
The Explain details usually show the reason for the issue, the affected transaction, and the next step. Once you fix the issue, go back to Platform transactions, select the transaction, and Sync it from the Actions menu.
If the issue persists, contact Synder Support.
My transaction is ‘Scheduled’ or ‘In Progress’ status for a while. What should I do?
Large or detailed transactions can take more time to sync. However, if the status does not change after a long time, contact Synder Support and include the transaction details.
Common questions
Does Synced with warnings mean the transaction failed?
No. In other words, the sync completed successfully — Synder just has additional information for you to review.
Click Explain to see the warning.
Why did Synder skip my transaction?
Specifically, Synder skipped it because it found the same transaction in your books and avoided creating a duplicate.
Click Explain to see the existing record.
Can I sync a rolled back transaction again?
Yes. If the transaction needs to be in your books again, you can sync it again from Platform transactions.
Can I delete the transaction from Synder?
You cannot permanently delete a transaction from Synder.
You can archive it if you do not want to see it in the main transaction list.
To archive a transaction:
- Go to Platform transactions.
- Find the transaction you want to archive.
- Click the three dots in the Action column.
- Select Archive.
If you’d like to view archived transactions:
- Go to Platform transactions.
- Click the three dots in the table header, next to the Action column.
- Select Show only archived txn
Should I wait when the status says Pending?
Yes. A pending status indicates that the payment processor has not yet finalized the transaction. Synder then processes it once the connected platform completes it. Note that some platforms require transactions to be marked as completed before Synder can sync them.
Reach out to Synder Team via online support chat or email with any questions you have – we’re always happy to help you!
