Error: ShipMethodRef: String length specified does not match the supported length. Min:0 Max: X supported. Supplied length: Y

What It Means

QuickBooks/Xero both have limitations on the number of symbols that can be recorded into a specific field. It appears that the value provided by the payment processor exceeds this limit and Synder cannot record the transaction correctly.

Possible Reasons

The number of symbols supplied by your payment processor is bigger than what the accounting system can take.

How To Fix It

Please contact our support team with a screenshot of the original payment processor screenshot of the failed transaction either via the in-app support chat or via email [email protected] We will figure it out for you.


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