Error: ShipMethodRef: String length specified does not match the supported length. Min:0 Max: X supported. Supplied length: Y

What It Means

QuickBooks/Xero both have limitations on the number of symbols that can be recorded into a specific field. It appears that the value provided by the payment processor exceeds this limit, and Synder cannot record the transaction correctly.

Possible Reasons

The number of symbols supplied by your payment processor is greater than what the accounting system can take.

How To Fix It

Please contact our support team with a screenshot of a failed transaction from the original payment processor, either via the in-app support chat or via email at [email protected]. We will figure it out for you.


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