Synder syncs sales, refunds, payouts, and fees from TikTok. Depending on your configuration, transactions are recorded in your accounting platform as individual entries or summarized journal entries.
This guide explains how to:
- Identify the ending balance of your TikTok account
- Reconcile your clearing account
- Compare TikTok and accounting data to identify discrepancies
QuickBooks Online is used as an example. The same reconciliation approach applies to other supported accounting integrations.
Use this guide if:
- You use TikTok with Synder
- Your clearing account does not reconcile or zero out automatically
- You want to verify that TikTok and accounting records match
After completing the steps, your TikTok clearing account will reconcile with sales, payouts, and fees reflected accurately in your books.
TikTok clearing account reconciliation flow
To reconcile your TikTok clearing account, compare its ending balance with TikTok’s ending balance for the same period.
Here’s how you can find the TikTok balance by downloading the Settlement report:
- Navigate to TikTok → Finances→Overview
- Click on Statements.
- Click on Export.
- Select the required time period and click Export.
- Open the Excel file and calculate the sum of the Total settlement amount column.
The result is the TikTok ending balance for the reconciliation period.
Next, compare this amount with the ending balance from your clearing account report in QuickBooks Online for the same date:
- Navigate to Reports → Standard Reports.
- Select Balance Sheet.
- Select column display to Months.
- Locate the TikTok clearing account for the reconciled month.
- Subtract the previous month’s balance.
The result is the clearing account balance for the selected period.
The amounts you will see in the QuickBooks Online clearing report will match your TikTok Settlement report transactions report amount, meaning the reconciliation was successful. Congratulations!
If your clearing account does not reconcile
If the balances between your TikTok and Quickbooks report don’t match, it’s often caused by unsynchronized transactions. Follow the steps below to make sure that Synder has successfully synced your TikTok data.
- Go to Synder and filter transactions by status. Make sure that all the transactions within your reconciliation period are in statuses: Synced or Skipped on the Platform transactions page.
All the other statuses indicate that the transaction is not in your books or needs additional checking. As long as such transactions are present, your books won’t reconcile. - Make sure you are comparing the right numbers (sales might not equal cash, for example). It’s important to use the right numbers for reconciliation and comparison.
- If your platform was disconnected within the reconciliation period, make sure you run a Historical Import on the Platform transactions page to retrieve any missing transactions.
If after that your balances still don’t match, follow the steps below to identify discrepancies by comparing TikTok and QuickBooks Online data in Excel.
Step 1: Download required reports
You should already have a report from TikTok if you’ve followed the main reconciliation flow. If not, please download it by following the steps above.
We will also need a report of the TikTok clearing account from your accounting software.
Follow this link to find the exact steps on how to generate a clearing account report in QuickBooks Online
Note: If your QuickBooks clearing account has tens of thousands of transactions, it might not download the full dataset. After downloading one of the reports above, check for data completeness. If the report is missing data, try the alternative download method.
Step 2: Prepare your Excel data for comparison
How to prepare your TikTok report
TikTok report includes a lot of transaction details that you don’t need for comparison.
Copy values of Order/Adjusment ID and Total settlement amount columns into a new sheet. This will be our TikTok clean report.
Here’s an example of how it should look like.
How to prepare your QuickBooks Online report
QuickBooks reports include unnecessary details. To create a clean comparison sheet, filter the Transaction Type column for “Transfer,” then copy the values from the Num and Amount columns into a new sheet.
Here’s an example of how it should look like.
Step 3: Consolidate multiple lines into one entry per transaction
TikTok transactions may appear as multiple line items in QuickBooks Online (e.g., one per product or fee). For accurate reconciliation, you need to consolidate these into a single row per transaction, showing the total amount. Use Excel’s Consolidate function:
- Click on an empty cell in an empty row.
- Go to Data → Consolidate.
- In the reference box, select both columns A and B (your ID and amount columns).
- Click the + (plus sign) to add this reference.
- In the Use labels in the section, check BOTH boxes:
- ☑️ Top row (uses column headers);
- ☑️ Left column (uses IDs as grouping criteria)
- Click OK.
As a result, Excel will group multiple transactions with the same ID into one and sum their amounts.
Step 4: Organize your data
1. Create separate worksheets for:
- TikTok original report data
- QuickBooks Online report data
- Comparison Analysis (your working sheet)
2. In your Comparison Analysis sheet, create columns for:
- TikTok Order ID
- TikTok Total Settlement Amount
- QuickBooks Num
- QuickBooks Amount
- Lookup
- Difference
Here’s how the end result should look:
Step 5: Compare data using VLOOKUP
Our objective is to match transaction amounts from TikTok and QuickBooks Online that have shared IDs. This process helps us identify any discrepancies in amounts or missing transactions within QuickBooks Online.
1. Set up your comparison formula
- Copy your cleaned TikTok IDs and amounts to columns A and B.
- In the Lookup column, use VLOOKUP to find matching QuickBooks Online amounts:
=VLOOKUP(A2,C:D,2,FALSE)
Where:
- A2 = TikTok ID you’re looking up
- C:D = Your QuickBooks Online data range (ID in column C, amount in column D)
- 2 = Returns the amount from the 2nd column (QuickBooks Online amount)
- FALSE = Exact match only
In the Difference column, calculate the difference by subtracting the looked-up amount from the TikTok amount.
2. Identify discrepancies
Perfect matches should show 0 in the difference column.
Common discrepancy indicators include:
- Negative number = QuickBooks Online amount is higher than the TikTok amount.
- Positive number = TikTok amount is higher than the QuickBooks Online amount.
- N/A = Transaction ID exists in TikTok but not in QuickBooks Online.
Step 6: Address common discrepancies
1. Missing transactions in QuickBooks Online
Possible causes:
- Transaction failed to sync due to network issues
- Transaction filtered out by Synder settings
- Unsupported transaction type
Actions to take:
- Check Synder’s sync logs for failed transactions.
- Force a manual sync in Synder for the missing period.
- Confirm timezone settings match between TikTok reports (PST/UTC) and Synder.
2. Amount differences
Possible causes:
- Currency conversion differences between marketplaces
- Partial refunds not properly matched to original orders
- Difference in fee calculations between TikTok reports and Synder processing
Actions to take:
- Check for currency conversions if selling in multiple countries.
- Look for reserve balance movements in the same period.
- Check for related adjustment entries in subsequent periods.
3. Extra transactions in QuickBooks Online
Possible causes:
- Manual entries created by your accounting team
- Duplicate syncing from multiple sync attempts
- Journal entries or adjustments made outside of Synder
- Starting balance entries when first setting up clearing accounts
Actions to take:
- Check if descriptions indicate manual entry.
- Verify transaction source in QuickBooks Online (look for “Synder” in descriptions).
- Check for duplicate TikTok connections in Synder.
- Review any manual clearing of account adjustments.
When to reach out to support
Get in touch with support when you’ve identified specific transactions causing issues but can’t resolve them.
What to include in your support request:
- Reconciliation period (start and end dates)
- Specific transaction IDs
- Screenshots of problematic transactions in both TikTok and QuickBooks Online
- Summary of your findings (e.g., “Found 5 missing fulfillment fees totaling $47.50”)
- Currency/marketplace information if applicable
- Steps already taken to resolve the issue
Best practices for ongoing reconciliation
Staying on top of your clearing accounts requires consistency. Here are key practices to help you keep your books accurate and your reconciliation process smooth over time:
- Reconcile monthly rather than waiting for quarter-end.
- Monitor multiple currency clearing accounts if selling internationally.
- Keep an eye on alerts in Synder for failed sync transactions.
- Maintain timezone consistency across TikTok, Synder, and reconciliation periods.
- Document any manual entries made to clearing accounts.
- Review unsupported transaction types periodically as Synder adds support.
A consistent reconciliation routine saves time, reduces errors, and keeps your financials audit-ready. By following these best practices, you’ll avoid surprises down the line and ensure your clearing accounts stay clean and reliable month after month.
