Invoices with a value of $0 can appear in your payment platform or ecommerce system due to various reasons such as promotional offers, customer rewards, or zero-dollar authorizations. While these transactions might not have a direct monetary impact, they play a crucial role in maintaining comprehensive records and can be vital for various business analyses.

This guide outlines Synder’s approach in handling $0 invoices and provides directions on how to manage these transactions based on your specific business requirements.

Opting out of $0 invoices synchronization

By default, Synder won’t synchronize $0 Stripe invoices to your accounting company. While $0 invoices can offer valuable insights, they might not always be necessary for your bookkeeping. In fact, the synchronization of these invoices does consume syncs, which might be better utilized for other transactions. 

Important note: Invoices featuring products that have received 100% discounts will still be recorded in the books, reflected on the relevant sales accounts.

Integrating $0 invoices into your accounting system 

These invoices may also serve several important purposes, such as tracking customer behavior, recording promotional activity, or verifying payment authorization processes, so if you prefer including $0 invoices in your accounting records, follow these steps:

  1. Log into Synder.
  2. Navigate to the “Settings” tab located in the left-side menu.
  3. Under the “Invoices” tab in Stripe settings, locate and activate the “Sync zero invoices” option.
  4. Click “Update” to save your changes.

From this point onward, all $0 invoices will be imported and synced.

Reach out to the Synder team via online support chat, phone, or email with any questions you have – we’re always happy to help you!

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