If transactions are canceled or voided on your payment platform or ecommerce site, Synder’s functionality may differ across integrations. Here’s a simplified breakdown of how it works.

Overview:

  1. Platforms where Synder automatically rolls back (deletes) transactions

  2. Platforms where Synder does not automatically roll back (delete) transactions

Platforms where Synder automatically rolls back (deletes) transactions

Synder seamlessly handles canceled or voided transactions on the following platforms:

  • Shopify (when marked as canceled or voided)
  • PayPal (when marked as voided)
  • Stripe (when marked as voided or uncollectible)

Platforms where Synder does not automatically roll back (delete) transactions

Synder does not automatically delete transactions on the following platforms:

  • Amazon
  • Ecwid
  • BigCommerce
  • Clover
  • eBay
  • Etsy
  • Faire
  • Magento
  • ShipStation
  • Square
  • Squarespace
  • TikTok
  • Walmart
  • Wix
  • WooCommerce

Note: Some integrations listed above do not have a voided or canceled status, hence Synder does not automatically delete such transactions.

Reach out to Synder Team via online support chat, phone, or email with any questions you have – we’re always happy to help you!


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