In order to fix the failed sync, first, click Explain in the Platform transactions tab to open the Sync log window and check the error message as it contains additional details on how to solve the failed transaction. Most of the possible errors are explained in Synder Knowledge Base; just copy the error message from the log and paste it into the search bar.
If it is still unclear how to fix the failed transaction, or you have failed status again, contact the support team through the in-app support chat or email.
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