Error: Account Was Not Found in Your Company

What It Means

For some reason, Synder cannot see the account, which you selected in Synder settings, in QuickBooks/Xero.

Possible Reasons

There can be 2 reasons:
A.  The connection with QuickBooks/Xero was interrupted.
B.  The account was deleted (made inactive) in QuickBooks/Xero.

How To Fix It

Reason A. The connection with QuickBooks/Xero was interrupted.

1. Click on the Person icon in the top-right corner.
2. Select My account.
3. On the card indicating the accounting platform connected, please click on three dots and press Disconnect. Then, connect it back again.

Reason B. The account was deleted (made inactive) in QuickBooks/Xero.

1. Navigate to Settings → select the desired integration in the dropdown.
2. Find out the name of the account you have specified in Synder under the respective tab. So, if it is a Sales Clearing account, click on the Sales tab, etc.
3. Go to QuickBooks/Xero (Accounting → Chart of Accounts) and make sure that the account you specified in Synder is active or create a new one in your accounting company, if needed.
4. Refresh the Synder settings page and select the necessary account.
5. Press Update at the bottom of the Settings page.
6. Select the failed transaction and click Sync to re-sync it to the existing account.

Reach out to Synder Team via online support chat, phone, or email with any questions you have – we’re always happy to help you!