Error: Account Was Not Found in Your Company

This guide applies to the error message “Account Was Not Found in Your Company” in Synder.

Use this guide when Synder cannot locate the account selected in your settings during transaction sync.

Common causes include:

  • The account selected in Synder was deleted or made inactive in QuickBooks or Xero.
  • The connection between Synder and QuickBooks or Xero was interrupted.

This guide explains how to:

  • Verify the selected account in QuickBooks or Xero
  • Update the account in Synder
  • Resync the failed transaction

This guide does not cover:

  • Setting up a full Chart of Accounts
  • Selecting accounts for an accounting workflow or bookkeeping structure

Main Procedure

  1. Open Synder and go to the affected integrations Settings.
  2. Identify the account selected in the affected settings tab.
  3. Open QuickBooks or Xero and go to Accounting → Chart of Accounts.
  4. Verify that the account selected in Synder exists and is active – If necessary, reactivate the account or create a replacement account in QuickBooks or Xero.
  5. Return to Synder and reopen the Settings page.
  6. Select the correct account in Synder and click Update at the bottom of the page.
  7. Open the failed transaction and click Sync to resync the transaction.

Helpful Note: Navigate to the Dashboard page’s tab labeled ‘Synchronization Issues’ to view all transactions with this particular error at once.

If the Error References Sales, Fees, or Payout Accounts

Check the Synder settings tab associated with the account referenced in the error message.

  • For Sales Clearing account errors, review the Sales tab.
  • For Fees account errors, review the Fees tab.
  • For Payout account errors, review the Payouts tab.

Verify that the selected account exists and is active in QuickBooks or Xero

If the Account Does Not Appear in Synder

Reconnect the accounting platform only if the account exists and is active in QuickBooks or Xero but still does not appear in Synder.

  1. Click the Person icon in the upper-right corner of Synder.
  2. Select Organization settings.
  3. Locate the connected accounting platform card.
  4. Click the three dots on the card.
  5. Select Disconnect.
  6. Reconnect QuickBooks or Xero.

Return to Settings in Synder, select the correct account, and click Update. Attempt to resync the failed transaction.

Confirm the Issue Is Resolved

The issue is resolved when:

  • The transaction syncs successfully
  • The error message no longer appears

If the issue persists after completing the steps in this guide, contact Synder support.

Limitations and Important Notes

  • Synder can sync only to accounts that are available and active in the connected accounting company.
  • If an account was deleted or made inactive in QuickBooks or Xero, Synder cannot sync transactions to that account.
  • Reconnect QuickBooks or Xero only if the account is active but still does not appear in Synder.
  • Updating the account in Synder settings does not automatically resync failed transactions. You must resync the transaction manually.

FAQ

Why am I seeing this error?

Synder cannot locate the account currently selected in your settings.

Was the transaction lost?

No. The transaction failed to sync and can be resynced after the account settings are corrected.

What should I check first?

Verify that the account selected in Synder exists and is active in QuickBooks or Xero.

What if the account was deleted in QuickBooks or Xero?

Reactivate the account or create a replacement account. Then update the account selection in Synder and click Update.

When should I reconnect QuickBooks or Xero?

Reconnect the accounting platform only if the account exists and is active but does not appear in Synder.

Do I need to resync the transaction?

Yes. After correcting the account settings, open the failed transaction and click Sync.

Next Steps

After updating the account settings, resync the failed transaction.

If the transaction syncs successfully, no further action is required.

If the account still does not appear in Synder, reconnect the accounting platform and try again.

Reach out to Synder Team via online support chat or email with any questions you have – we are always happy to help you! 

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