What It Means

For some reason, Synder cannot see the account, which you selected in Synder settings, in QuickBooks/Xero.

Possible Reasons

There can be 2 reasons:
A.  The connection with QuickBooks/Xero was interrupted.
B.  The account was deleted (made inactive) in QuickBooks/Xero.

How To Fix It

Reason A. The connection with QuickBooks/Xero was interrupted.

  1. Click the Gear icon in the upper right corner of the Synder page to access Settings 
  2. Go through all the accounts selected, reselect them and generally double-check if they are correct.
  3. Click Update button on the bottom of the page to save settings.
  4. Go back to the Transactions list, select the failed transaction and click Sync to sync it again.

Reason B. The account was deleted (made inactive) in QuickBooks/Xero.

  1. Click the Gear icon at the top right of the Synder page to go to Settings.
  2. Find out the name of the account you have specified in Synder under the respective tab. So, if it is a Sales Bank account, click on the Sales tab, etc.
  3. Go to QuickBooks/Xero (Accounting – – > Chart of Accounts) and make sure that the account you specified in Synder is active or create a new one in your accounting company, if needed.
  4. Refresh the Synder settings page and select the necessary account.
  5. Press Update at the bottom of the Settings page.
  6. Select the failed transaction and click Sync to re-sync it to the existing account.

If the issue persists, please contact our support team. We’ll do our best to solve your problem!


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