Account Code Is Not a Valid Code for This Document

Error: Account code ‘x’ is not a valid code for this document.

What It Means

Xero has a set of locked and system account codes, which you cannot archive or delete. You cannot enable payments to system accounts, either, unlike locked ones. There is a small padlock next to their codes in your Chart of Accounts. If you try syncing your transactions into such an account, you get this error.

Possible Reasons

You chose a system or locked account in Synder settings.

How To Fix It

Select a Different Account in Synder Settings:

1. Click on the Settings tab on the left-side menu in Synder.
2. Select a different account that the one you used to have in the dropdown menu of the respective tab (Sales, Fees, Application Fees, and Expenses – for PayPal users).
3. Click Update.
4. Go back to the Platform transactions tab and re-sync the failed transactions.

Reach out to Synder Team via online support chat, phone, or email with any questions you have – we’re always happy to help you!