Supporting our Team and Standing with Ukraine

support Ukraine

Here at Synder, we’ve been saddened by the situation in Ukraine and fully stand with Ukraine against the aggression of Russia. 

In this blog post we wanted to share some details of how we see the situation. We first faced the possibility of this horrible war while at an e-commerce conference in Boston. Even though the conference was devoted to online sales, there were a lot of rumors surrounding the potential war. However, no one believed it could happen in the 21st century after what the world had already experienced in the 20th century with all the wars that took place. Unfortunately, we, and many other people around, could not imagine that this could come true. 

Having our headquarters in San Francisco, we’ve always focused on serving our US clients, but not only them – you can also find Synder users in the UK, Canada, Australia and continental Europe. We are eager and will always adhere to our principles of making our users’ lives easier and their business accomplishments more vivid and efficient with the solution we develop for them. But, on February 24th we were forced to refocus our team that was working remotely and spread across the globe. Unfortunately, this also included the region of the conflict where we had our R&D team located (Belarus and Ukraine). These locations developed a lot of talent and allowed many bright people to join our Synder family, but the invasion changed things completely. Now, the only goal on our minds was to make sure our teammates were safe. People, including our clients, partners, and our teammates, are our top priority, as everything we’re building and dreaming about is meant to make people’s lives better. Our motto is not just a bunch of words for us, this human approach has formed our mission from day one: “Machine accuracy. Human approach”.

Here is what we had to do to make sure our teammates and their families stayed safe:

  • Moved our teammates who were at risk in Ukraine and Belarus regions to our offices in the European Union;
  • Terminated our Belarussian R&N center;
  • Volunteered and helped with refugee efforts;
  • Provided housing for refugees;
  • Donated money to the supported causes mentioned further in this post.

Recently we’ve received a bunch of questions about the situation and we believe it’s important to talk about our views regarding what’s happening in Ukraine, but more than that, we think it’s important to take action and join our efforts! 

In the first days of the conflict we made public posts on all of our social media channels to tell our network that we stand with Ukraine against the Russian aggression. 

We don’t support Russia by any means, including taxes, and we don’t have any business relationships with the Russian Federation. This country has never been our focus and we have no plans to go to that region in the future. 

It’s true that we have teammates with Belarussian citizenship, but due to the political and humanitarian situation in the region, our Belarus office was shut down and our team members moved to our European Union offices located in Poland and Lithuania. We are stating today that there are no more plans to re-open our office in Belarus due to high risks both in reputation and operations. The good news is that we’ve been able to keep moving forward without any disruptions to our roadmap, so our clients will not face any challenges and can expect new functionality and enhancements to arrive soon.

Our team members’ stories

As a global company, we have team members from all around the world, including several who had previously lived in Ukraine. To have a clearer understanding of how this conflict touched us personally, we’ve decided to share a couple of stories of what our employees have endured since the beginning of the invasion.

We know that there are thousands of similar or even worse stories that happened and are still happening in Ukraine today. However, we hope that by reading these, you’ll have a clearer picture as to why it’s a personal matter to us and why we call on our clients, partners, and the whole community to join efforts and help Ukraine.

I used to live in Belarus, but the freedoms and rights I lacked in Belarus were plentiful in Ukraine. From the first time I stepped foot in Ukraine, I fell in love with the country’s beauty and culture. Daily life in Kyiv was dynamic, modern, and rapidly evolving. Before the war, I had settled into an ideal work-life balance. 

However, like many others, my life was turned upside down when Russia invaded Ukraine.

Because of people like our CEO Michail, and my team manager and leads like Pavel, and Olga, I was able to make it to the border and into Poland. Once in Poland, the Synder team provided me with housing, and necessities. Without the help and support of Synder, I have no idea how the last 2 months would have gone. 

Platon Sinitsyn’s Story

    My girlfriend and I had been living in Belarus but decided it was time to move to a different region. We chose to move to Ukraine because of the kindness of the people, and their hospitality. A sense of calmness and community radiated throughout the city we were living in. However, the peace was quickly torn apart by the sound of air-raid sirens and explosions on the outskirts of Kyiv. 

As we quickly gathered our most important belongings, we found others who were trying to escape the attack and left for the border of Poland together. 

Our journey to Poland was intense and even resulted in us changing cars several times. The very task of finding a car along the way was difficult and stressful—cars were breaking down, people were disoriented and fleeing in panic. Finding the vehicle wasn’t the only problem – it was hard to get to Poland without huge delays. The time was ticking and we didn’t know if we are going to make it or if the chasing bomb attacks would cover the region soon and all movements and evacuation would rapidly stop. While we were trying to make our way to safety, many people from other countries were there to help us. I was in contact with our CEO, Michael, throughout the entire time, and Pavel took care of all things for us when we arrived to Poland. The team did everything within their capability to help. Now I can confirm that we’re safe and can make further plans. We’re planning to stay in our R&D in Wroclaw for a while but then we will decide where we’d like to settle. Luckily, our company is able to offer several options for us.

Mikhail Ketov’s Story

There are other stories that we could share. It’s hard to understand what it’s like to have to leave your house and move to another country for any reason but your own will… It’s a terrible thing to endure and our thoughts are with all those affected by this conflict. We hope this terrible war will stop as soon as possible!

Ways you can join Synder in supporting those affected by the war in Ukraine

In situations like this, most people feel helpless and unsure of how to support those affected. Here are a few of the trusted organizations to consider donating to that are doing great things for Ukrainian people, and that have our full support:

  • Razom for Ukraine – tactical medical training and emergency response.
  • Help Ukraine – supplying medical supplies, food, hygiene products for children and women.
  • National Bank of Ukraine – raising funds to support the Ukrainian Armed Forces.
  • The Voices of Children Foundation – assistance to affected children and families from all over the country, providing emergency psychological assistance, and assisting in the evacuation process.

The Synder team has been actively supporting these causes as well as helping individuals affected by this situation. We’d love you to join us in making a difference and contributing to causes that are helping the people of Ukraine with food, shelter, and other needs. 

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