When Synder is composing a Revenue Recognition Journal Entry, it looks at the mapping of products and income accounts to understand which account it should take the amounts from (usually “Deferred revenue” linked to the product in QuickBooks) and where to put them (usually “Income account” linked to the Synder Configuration).
However, if Synder can see that the account linked to the product in QuickBooks is the same as the account in Synder Configurations, Synder will cancel the Journal Entry and your books won’t be affected at all.
How to Fix This
In order to fix the situation, follow the steps below:
1. Find the product in question in your QuickBooks Products and Services list and make sure that the Deferred Revenue account is linked to it.
2. Go to Synder and sync the canceled transaction once again. This time, it should go through successfully.
Let’s look at the example:
In QuickBooks, all the products from the Large, Golden, Silver, and Bronze subscriptions are mapped to the “Stripe sales” account.
This way, when an invoice comes into the books for any of these products, it’ll credit (increase) the income account directly, without affecting the Deferred Revenue at all.
QuickBooks product income accounts in the Products and Services tab
Now you need to set Synder up not to sync monthly recognition Journal Entries:
In the Synder Revenue Recognition Configuration, Stripe subscription mapping prices for the Large, Golden, Silver, and Bronze subscriptions are mapped to the above QuickBooks products (the “Accounting product name” column) and to the same “Stripe sales” income account (the “Income account” column).
Synder RevRec mapping of products and income accounts in the Configuration tab
When Synder is composing a Revenue Recognition Journal Entry, it’ll see that the Journal Entry will be moving the amount from and to the same account, so it doesn’t affect the books.
| Journal Entry line account | Debit | Credit |
| Stripe sales | =740/12=61.67 | |
| Stripe sales | =740/12=61.67 |
As a result, Synder won’t sync it to the books and will put the “Canceled” status to it.
Once you confirm that the product is linked to the Deferred Revenue account in your QuickBooks Products and Services list, you can sync the Journal Entry again, and it should go through successfully this time.
Reach out to the Synder Team via online support chat, phone, or email with any questions you have – we’re always happy to help you!
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