Balance Reconciliation Feature for Synder: Detailed Walkthrough

The Balance Reconciliation feature in Synder allows users to verify and confirm the accuracy of synchronized financial summaries before posting them to their accounting system. It ensures that the selected summaries match the expected starting and ending balances for a defined period, providing transparency, control, and precision over your financial data.

This feature is available for users working with daily or payout-based summaries on the summary sync mode, where maintaining alignment between integration details and account balances is critical.

Preparation

Before initiating the balance reconciliation, ensure that all summaries within the selected period are fully processed:

• Fully fetched – all transactions for the period have been successfully imported.
• Partially fetched – some transactions are still importing or have failed to import.
• Pending – transactions are still being fetched from the integration.
  

Any incomplete or failed transactions should be reviewed and resolved before balance reconciliation.

Note: Most failed syncs include troubleshooting instructions directly in the error message. If further clarification is needed, reach out to Synder Support.

Balance reconciliation process 

The reconciling menu

After making sure that all summaries are recognized, we can start the balance reconciliation process.

• Navigate to Reconciliation → Balance Reconciliation in the left-side menu.

• Select the clearing account corresponding to the integration you are reconciling (e.g., Stripe, Shopify, PayPal).

• Enter the beginning balance, ending balance, and ending date of the period you wish to reconcile and click Start Reconciliation to proceed.

Balance retrieval

Accurate reconciliation depends on correctly identifying your starting and ending balances from the connected integration.

For example, in Stripe:

1. Go to Stripe → Reports → Balance summary.
   
2. Set the date range to match the balance reconciliation period in Synder.
   
3. Verify that the time zone in Stripe matches the one set in your Synder organization settings to avoid discrepancies.

Tip: Always ensure that your platform’s time zone and Synder’s time zone match. This guarantees consistency in balance calculations.

Transaction reconciliation

After providing the required balances and date range:

1. Click Start Reconciliation.
   
2. Review the list of transactions displayed for the period.
   
3. Select the transactions from your balance reconciliation range to match the expected balances.
   
4. Once the selected transactions bring your balance difference to zero, click Reconcile.
   

This period and selected transactions will then be marked as reconciled within the system.

Reconciliation history

All reconciled periods and their associated transactions are recorded in the Reconciliation History section. This log helps users:

• Review previously reconciled periods.
• Identify the exact transactions included in a specific account reconciliation.
• Investigate any balance discrepancies by revisiting the previously matched data.

If a starting balance discrepancy occurs later (e.g., due to deleted or edited summaries), you can review and re-balance directly from this page.

If you need any assistance with your balance reconciliation or your Summary Sync mode, reach out to our Synder Support Team – we’re happy to help.