{"id":32709,"date":"2026-10-20T12:25:18","date_gmt":"2026-10-20T12:25:18","guid":{"rendered":"https:\/\/synder.com\/help\/?p=32709"},"modified":"2026-10-20T12:46:25","modified_gmt":"2026-10-20T12:46:25","slug":"synder-troubleshooting-per-transaction","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/synder-troubleshooting-per-transaction\/","title":{"rendered":"Troubleshooting in Synder (Per Transaction)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Troubleshooting in Synder<\/strong> helps you see how your data is flowing and catch problems early. In Per Transaction mode, it brings together three tabs: <strong>Synchronization issues<\/strong>, <strong>Import activity log<\/strong>, and <strong>Sync speed<\/strong>. Use it to fix sync errors in bulk, review what Synder imported, and understand how quickly your data moves into your books.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"617\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/image-1024x617.png\" alt=\"\" class=\"wp-image-32716\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/image-1024x617.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/image-300x181.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/image-768x463.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/image-1536x925.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/image-2048x1234.png 2048w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/image-1080x651.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/image-60x36.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/image-150x90.png 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Open <strong>Troubleshooting<\/strong> from the left-hand menu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Synchronization issues<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Synchronization issues<\/strong> tab groups failed and canceled transactions by their <strong>error message<\/strong>, so you can fix a whole group at once instead of opening transactions one by one.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"619\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.35-1024x619.jpg\" alt=\"\" class=\"wp-image-32714\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.35-1024x619.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.35-300x181.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.35-768x464.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.35-1080x653.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.35-60x36.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.35-150x91.jpg 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.35.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Each row shows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Quantity<\/strong> \u2014 how many transactions share the same error.<\/li>\n\n\n\n<li><strong>Status<\/strong> \u2014 for example, <strong>Canceled<\/strong> or <strong>Failed<\/strong>.<\/li>\n\n\n\n<li><strong>Error message<\/strong> \u2014 the reason the transactions did not sync.<\/li>\n\n\n\n<li><strong>Actions<\/strong> \u2014 <strong>See related transactions<\/strong> opens a pre-filtered list of the affected transactions so you can resolve and resync them together.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Use the <strong>Search<\/strong>, <strong>Status<\/strong>, and <strong>Date range<\/strong> filters at the top to narrow the list, then click <strong>Apply<\/strong> (or <strong>Reset filters<\/strong> to clear them). Search requires at least 3 characters.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Import activity log<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Import activity log<\/strong> shows the list of imports from your connected integrations into Synder. Use it to confirm what was imported, when, and whether each import finished. For a breakdown of what each import type means, see the in-app <strong>guide of import types<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"618\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.40-1024x618.jpg\" alt=\"\" class=\"wp-image-32717\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.40-1024x618.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.40-300x181.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.40-768x464.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.40-1080x652.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.40-60x36.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.40-150x91.jpg 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.40.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Each row shows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Request date<\/strong> \u2014 when the import was requested.<\/li>\n\n\n\n<li><strong>Import from \/ Import to<\/strong> \u2014 the date range the import covered.<\/li>\n\n\n\n<li><strong>Integration<\/strong> \u2014 the connected account the data came from.<\/li>\n\n\n\n<li><strong>Imported<\/strong> \u2014 how many transactions were imported.<\/li>\n\n\n\n<li><strong>Initiated by<\/strong> \u2014 for example, <strong>System (auto-import)<\/strong> or a manual request.<\/li>\n\n\n\n<li><strong>Type<\/strong> \u2014 for example, <strong>Hourly<\/strong> or <strong>Postponed<\/strong>.<\/li>\n\n\n\n<li><strong>Import status<\/strong> \u2014 for example, <strong>Finished<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Filter by <strong>Request date<\/strong>, <strong>Import from\/to<\/strong>, <strong>Integration<\/strong>, <strong>Initiated by<\/strong>, <strong>Import status<\/strong>, <strong>Type<\/strong>, or <strong>Import ID<\/strong>, then click <strong>Apply<\/strong>. To pull in older data, use <strong>Import historical data<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Sync speed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Sync speed<\/strong> tab helps you get a grasp of how quickly synchronization happens. It presents two graphs:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Transaction volume by platform<\/strong> \u2014 how many transactions moved through Synder over time, broken down by integration.<\/li>\n\n\n\n<li><strong>Sync time process breakdown<\/strong> \u2014 the average time each sync step takes, so you can see where time is spent (for example, queries to the payment integration, Synder internal processing, and querying or posting to your accounting system).<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"618\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.46-1024x618.jpg\" alt=\"\" class=\"wp-image-32718\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.46-1024x618.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.46-300x181.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.46-768x464.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.46-1080x652.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.46-60x36.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.46-150x91.jpg 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/2026-10-20-16.16.46.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Each graph has its own filters \u2014 time range (for example, <strong>7 days<\/strong>), grouping (for example, <strong>Day<\/strong>), <strong>integrations<\/strong>, and status or process group \u2014 with <strong>Apply<\/strong> and <strong>Reset filters<\/strong> controls. Turn on <strong>Display detailed processes<\/strong> on the second graph to see a finer breakdown.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">More troubleshooting in Synder<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For related help, see <a href=\"https:\/\/synder.com\/help\/synder-dashboard-guide\/\">Synder Dashboard Guide<\/a> and <a href=\"https:\/\/synder.com\/help\/review-synced-transactions\/\">How to Review Your Synced Transactions and Fix Errors<\/a>. To learn how sync statuses work, see <a href=\"https:\/\/quickbooks.intuit.com\/\" target=\"_blank\" rel=\"noopener\">QuickBooks Online<\/a> for your accounting side.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reach out to the Synder team via online support chat or email if you have questions about a specific transaction or setup.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Troubleshooting in Synder helps you see how your data is flowing and catch problems early. In Per Transaction mode, it brings together three tabs: Synchronization issues, Import activity log, and Sync speed. Use it to fix sync errors in bulk, review what Synder imported, and understand how quickly your data moves into your books. Open [&hellip;]<\/p>\n","protected":false},"author":2320,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":"","_ppma_block_editor_authors":""},"categories":[2,393,362,367],"tags":[],"ppma_author":[471],"class_list":["post-32709","post","type-post","status-publish","format-standard","hentry","category-get-started","category-products-inventory-cogs-per-transaction","category-synder-dashboard","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting in Synder (Per Transaction)<\/title>\n<meta name=\"description\" content=\"Use Troubleshooting in Synder to fix sync errors in bulk, review the import activity log, and check sync speed.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/synder-troubleshooting-per-transaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting in Synder (Per Transaction)\" \/>\n<meta property=\"og:description\" content=\"Use Troubleshooting in Synder to fix sync errors in bulk, review the import activity log, and check sync speed.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/synder.com\/help\/synder-troubleshooting-per-transaction\/\" \/>\n<meta property=\"og:site_name\" content=\"Synder\" \/>\n<meta property=\"article:published_time\" content=\"2026-10-20T12:25:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-20T12:46:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/image-1024x617.png\" \/>\n<meta name=\"author\" content=\"anthony\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"anthony\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Troubleshooting in Synder (Per Transaction)","description":"Use Troubleshooting in Synder to fix sync errors in bulk, review the import activity log, and check sync speed.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/synder.com\/help\/synder-troubleshooting-per-transaction\/","og_locale":"en_US","og_type":"article","og_title":"Troubleshooting in Synder (Per Transaction)","og_description":"Use Troubleshooting in Synder to fix sync errors in bulk, review the import activity log, and check sync speed.","og_url":"https:\/\/synder.com\/help\/synder-troubleshooting-per-transaction\/","og_site_name":"Synder","article_published_time":"2026-10-20T12:25:18+00:00","article_modified_time":"2026-10-20T12:46:25+00:00","og_image":[{"url":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/image-1024x617.png","type":"","width":"","height":""}],"author":"anthony","twitter_card":"summary_large_image","twitter_misc":{"Written by":"anthony","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/synder.com\/help\/synder-troubleshooting-per-transaction\/#article","isPartOf":{"@id":"https:\/\/synder.com\/help\/synder-troubleshooting-per-transaction\/"},"author":{"name":"anthony","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/3afbc70be435735be4a4aa8c8c3af7af"},"headline":"Troubleshooting in Synder (Per Transaction)","datePublished":"2026-10-20T12:25:18+00:00","dateModified":"2026-10-20T12:46:25+00:00","mainEntityOfPage":{"@id":"https:\/\/synder.com\/help\/synder-troubleshooting-per-transaction\/"},"wordCount":471,"commentCount":0,"image":{"@id":"https:\/\/synder.com\/help\/synder-troubleshooting-per-transaction\/#primaryimage"},"thumbnailUrl":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/image-1024x617.png","articleSection":["Getting Started","Per Transaction","Synder Dashboard","Troubleshooting &amp; 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