{"id":32437,"date":"2026-09-28T12:57:10","date_gmt":"2026-09-28T12:57:10","guid":{"rendered":"https:\/\/synder.com\/help\/?p=32437"},"modified":"2026-09-28T13:37:29","modified_gmt":"2026-09-28T13:37:29","slug":"how-to-connect-kajabi-to-synder","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/how-to-connect-kajabi-to-synder\/","title":{"rendered":"How to connect Kajabi to Synder"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This guide explains how to <strong>connect Kajabi to Synder<\/strong>. Kajabi is now a native <strong>premium sales channel<\/strong>, so once you connect it, Synder automatically pulls your <strong>Kajabi Payments<\/strong> sales, refunds, and disputes and then records them in your accounting platform \u2014 in <strong>any sync mode<\/strong> (Per&nbsp;Transaction or Summary) and with <strong>any connected accounting<\/strong> (QuickBooks Online, QuickBooks Desktop, Xero, and more).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Below, you will first <strong>get your Kajabi API keys<\/strong>, then <strong>connect Kajabi to Synder<\/strong>, and finally learn how your data syncs \u2014 including the current limitations you should know before you start. For a wider overview, you can also review <a href=\"https:\/\/synder.com\/help\/how-to-connect-your-sales-channels-and-payment-platforms-to-synder\/\">how to connect your sales channels and payment platforms to Synder<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before you start<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Synder plan.<\/strong> Kajabi is a premium sales channel. It is available on <strong>Pro and higher<\/strong>. On the <strong>Pro<\/strong> plan it uses <strong>one of your two premium integration slots<\/strong>; <strong>Pro Max<\/strong> and <strong>Enterprise<\/strong> have unlimited slots. The <strong>Essential<\/strong> plan cannot connect Kajabi.<\/li>\n\n\n\n<li><strong>Kajabi plan.<\/strong> Connecting requires access to the <strong>Kajabi Public API<\/strong>. It is included with Kajabi&#8217;s current <strong>Pro<\/strong> plan, and is also available as a <strong>$25\/month add-on<\/strong> on other plans. See Kajabi&#8217;s article <a href=\"https:\/\/help.kajabi.com\/articles\/api-integrations\/public-api\/using-kajabis-public-api\" target=\"_blank\" rel=\"noopener\">Using Kajabi&#8217;s Public API<\/a>.<\/li>\n\n\n\n<li><strong>Kajabi role.<\/strong> Only a Kajabi <strong>Owner<\/strong> or <strong>Subowner<\/strong> can create the API key you&#8217;ll need.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1. Get your Kajabi API keys<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Synder connects to Kajabi using a <strong>Public API User API Key<\/strong> \u2014 a <strong>client ID<\/strong> and a <strong>client secret<\/strong> that you generate in Kajabi and paste into Synder. This is <strong>not<\/strong> a browser login, and it is <strong>not<\/strong> the Zapier API key.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In Kajabi, go to <strong>Settings \u2192 Public API<\/strong> (as an Owner or Subowner).<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1650\" height=\"851\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/Kajabi-Public-API.avif\" alt=\"\" class=\"wp-image-32442\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select <strong>Create User API Key<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1650\" height=\"427\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/Kajabi-Create-User-API.avif\" alt=\"\" class=\"wp-image-32443\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Copy both the <strong>API Key<\/strong> and the <strong>API Secret<\/strong> \u2014 you&#8217;ll paste them into Synder in the next step. Keep the secret safe; treat it like a password.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Step 2. Connect Kajabi to Synder in the app<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In Synder, open <strong>Settings \u2192 Integrations<\/strong> (or <strong>Add integration<\/strong> during onboarding) and choose <strong>Kajabi<\/strong> from the premium sales channels.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"544\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqfs-1024x544.png\" alt=\"\" class=\"wp-image-32444\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqfs-1024x544.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqfs-300x160.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqfs-768x408.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqfs-1536x817.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqfs-2048x1089.png 2048w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqfs-1080x574.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqfs-60x32.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqfs-150x80.png 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Paste your Kajabi <strong>client ID<\/strong> (API Key) and <strong>client secret<\/strong> (API Secret) into the connection form.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"565\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqhw-1024x565.png\" alt=\"\" class=\"wp-image-32445\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqhw-1024x565.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqhw-300x166.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqhw-768x424.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqhw-1536x848.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqhw-2048x1130.png 2048w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqhw-1080x596.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqhw-60x33.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/09\/SCR-20260928-oqhw-150x83.png 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select <strong>Connect<\/strong>. Synder verifies the keys and links your Kajabi <strong>site<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note on multiple sites.<\/strong> A Synder connection is bound to a <strong>single Kajabi site<\/strong>. If your Kajabi account has more than one site, Synder connects the <strong>first site<\/strong> by default.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How your data syncs after you connect Kajabi to Synder<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After you connect, Synder pulls your <strong>successful Kajabi Payments<\/strong> transactions and then records them the same way it handles any other sales channel:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sales<\/strong> \u2014 Synder records charges, subscriptions, subscription charges, and payment-plan charges as <strong>sales receipts<\/strong>.<\/li>\n\n\n\n<li><strong>Refunds<\/strong> \u2014 Synder records each refund as a <strong>refund receipt<\/strong>.<\/li>\n\n\n\n<li><strong>Disputes and chargebacks<\/strong> \u2014 likewise, Synder records these as <strong>refunds<\/strong>.<\/li>\n\n\n\n<li><strong>Product line = your Kajabi offer title.<\/strong> Specifically, Synder uses the <strong>offer<\/strong> name as the product on the transaction.<\/li>\n\n\n\n<li><strong>Tax<\/strong> \u2014 Synder reads Kajabi&#8217;s tax amount for the transaction. Because it is <strong>exclusive<\/strong> (added on top of the price), Synder applies it to the <strong>whole transaction<\/strong>, and therefore the line&#8217;s net amount equals the transaction amount minus tax.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Works in any sync mode and any accounting.<\/strong> Kajabi data flows through the same engine as your other integrations, so you do <strong>not<\/strong> need to change your sync mode. If your organization runs on <strong>Summary Sync<\/strong>, Kajabi works in Summary; if it runs <strong>Per Transaction<\/strong>, Kajabi works there too.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Important limitations<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Kajabi Payments only \u2014 avoid double-counting<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This connection imports and syncs <strong>Kajabi Payments transactions only<\/strong>. If your customers paid through <strong>Stripe, PayPal, or another processor<\/strong>, the Kajabi connection does <strong>not<\/strong> import those checkouts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important: Kajabi does not support ecommerce flows (Smart Reconciliation).<\/strong> Unlike Synder&#8217;s ecommerce integrations, the Kajabi connection <strong>cannot match a payment to its underlying order<\/strong> and reconcile the two. Because that ecommerce flow is missing, <strong>double-counting can happen<\/strong> when the same sale reaches your books from two places \u2014 for example, a Kajabi order paid via <strong>Stripe<\/strong> that is imported <strong>both<\/strong> by your Kajabi connection <strong>and<\/strong> by your Stripe connection. Without Smart Reconciliation, Synder has no automatic way to recognize these as one sale. To understand how the ecommerce flow works, see <a href=\"https:\/\/synder.com\/help\/what-is-smart-reconciliation-and-how-does-it-work\/\">What Is Smart Reconciliation, and How Does It Work?<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To avoid double-counting, make sure each payment is imported by <strong>only one<\/strong> connection. In Kajabi, you can check which processor handled each order under <strong>Payments<\/strong> \u2014 both the payment-method breakdown and the per-transaction processor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Other things to know<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>One offer per transaction.<\/strong> Synder records one offer line per Kajabi transaction and does not split a single transaction into multiple product lines.<\/li>\n\n\n\n<li><strong>Refunds are standalone.<\/strong> Kajabi sends refunds as separate records that are <strong>not linked<\/strong> to the original charge, so a refund is recorded on its own figures.<\/li>\n\n\n\n<li><strong>Fees and payouts.<\/strong> The Kajabi connection focuses on your sales, refunds, and disputes. Kajabi Payments <strong>fee-account<\/strong> and <strong>payout-account<\/strong> mapping are not part of this connection.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Do I need to switch my sync mode to use Kajabi?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. Kajabi works in <strong>both Per Transaction and Summary Sync<\/strong>, with any connected accounting platform. You do not need to change anything about your current setup.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Will my Stripe or PayPal sales come in through Kajabi?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. Only <strong>Kajabi Payments<\/strong> transactions are imported. Stripe and PayPal checkouts are handled by their own Synder connections, which prevents double-counting.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Which Synder plan do I need?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kajabi is available on <strong>Pro and higher<\/strong>. On Pro it uses one of your two premium integration slots. The Essential plan cannot connect Kajabi.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is the Kajabi Public API included in my Kajabi plan?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It is included with Kajabi&#8217;s current <strong>Pro<\/strong> plan, and available as a <strong>$25\/month add-on<\/strong> on other plans. See <a href=\"https:\/\/help.kajabi.com\/articles\/api-integrations\/public-api\/using-kajabis-public-api\" target=\"_blank\" rel=\"noopener\">Using Kajabi&#8217;s Public API<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide explains how to connect Kajabi to Synder. Kajabi is now a native premium sales channel, so once you connect it, Synder automatically pulls your Kajabi Payments sales, refunds, and disputes and then records them in your accounting platform \u2014 in any sync mode (Per&nbsp;Transaction or Summary) and with any connected accounting (QuickBooks Online, [&hellip;]<\/p>\n","protected":false},"author":2320,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":"","_ppma_block_editor_authors":""},"categories":[2,357,364],"tags":[],"ppma_author":[471],"class_list":["post-32437","post","type-post","status-publish","format-standard","hentry","category-get-started","category-connect","category-connect-payment-platforms"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin 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