{"id":31205,"date":"2026-08-17T17:13:25","date_gmt":"2026-08-17T17:13:25","guid":{"rendered":"https:\/\/synder.com\/help\/?p=31205"},"modified":"2026-08-17T17:13:27","modified_gmt":"2026-08-17T17:13:27","slug":"how-synder-syncs-stripe-credit-notes","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/how-synder-syncs-stripe-credit-notes\/","title":{"rendered":"How Synder Syncs Stripe Credit Notes"},"content":{"rendered":"\n

Stripe credit notes<\/strong> are how you reduce what a customer owes on an invoice — a post-sale discount, a partial cancellation, or writing off part of a bill. Synder now imports each Stripe credit note as its own transaction the moment it happens. It then keeps that credit note correct across the entire invoice lifecycle, so your books stay matched to Stripe without manual cleanup.<\/p>\n\n\n\n

This guide explains what changed, the scenarios Synder now handles automatically, what you will see in the app, and how to turn the feature on for your organization.<\/p>\n\n\n\n

What changed<\/h2>\n\n\n\n

Previously, Synder only picked up a Stripe credit note indirectly<\/strong>. It reached your books when the related invoice synced or when a payment came in. If the timing lined up differently — for example, a credit note issued after<\/strong> a partial payment — Synder could miss it entirely. The result was mismatched accounts receivable (AR)<\/strong> and income, invoices that would not close, and manual adjustments.<\/p>\n\n\n\n

With the new behavior, Synder treats a credit note as its own transaction type<\/strong>. It imports that credit note the moment it happens in Stripe<\/strong>, independent of when the invoice or payment syncs. Synder also tracks the credit note through its whole life: if Stripe later voids<\/strong> the credit note, Synder removes it from your books too. Your AR and income stay aligned with Stripe automatically.<\/p>\n\n\n\n

\"Stripe
Before<\/strong> — with the setting off, one Synder sync creates the invoice and<\/strong> the credit memo together.<\/figcaption><\/figure>\n\n\n\n
\"Stripe
After<\/strong> — with the feature on, the credit note imports as its own separate Credit Note transaction<\/strong> — no longer bundled into the invoice.<\/figcaption><\/figure>\n\n\n\n

Scenarios Synder now handles automatically<\/h2>\n\n\n\n

Each of these used to require manual work or left your books out of sync. Synder now handles them for you:<\/p>\n\n\n\n