{"id":31092,"date":"2026-08-11T17:19:36","date_gmt":"2026-08-11T17:19:36","guid":{"rendered":"https:\/\/synder.com\/help\/?p=31092"},"modified":"2026-08-11T17:19:36","modified_gmt":"2026-08-11T17:19:36","slug":"smart-rules-for-xero-entities-actions-and-limitations","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/smart-rules-for-xero-entities-actions-and-limitations\/","title":{"rendered":"Smart Rules for Xero: Entities, Actions and Limitations"},"content":{"rendered":"\n<p><strong>Overview:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n\n<li><a href=\"#1\">Before you start: load your Xero data<\/a><\/li>\n\n\n<li><a href=\"#2\">What you can build rules around<\/a><\/li>\n\n\n<li><a href=\"#3\">The three action types<\/a><\/li>\n\n\n<li><a href=\"#4\">What you can update, entity by entity<\/a><\/li>\n\n\n<li><a href=\"#5\">Tracking categories instead of classes and locations<\/a><\/li>\n\n\n<li><a href=\"#6\">Examples<\/a><\/li>\n\n<\/ol>\n\n\n\n<div style=\"background:#e8f5e9;border-left:4px solid #43a047;padding:12px 16px;margin-bottom:20px;\">\nSmart Rules work in Xero the same way they work in QuickBooks &#8212; you pick a <strong>trigger<\/strong>, add <strong>conditions<\/strong>, and choose an <strong>action<\/strong>. This guide covers what is specific to Xero: which entities you can build rules around, which actions are available, and where the Xero API sets limits.<br><br>New to Smart Rules? Start with <a href=\"https:\/\/synder.com\/help\/how-rules-work-in-synder\/\">How Smart Rules Work in Synder<\/a> for the full walkthrough.\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"1\"><strong>Before you start: load your Xero data<\/strong><\/h2>\n\n\n\n<p>Synder does not pull Xero data automatically. This keeps API usage under control. Until you load it, your rule dropdowns stay empty.<\/p>\n\n\n\n<p>In the rule builder, click <strong>Fetch data from Xero<\/strong> at the bottom of the left panel. Synder then pulls your accounts, contacts, items and tracking categories.<\/p>\n\n\n\n<p>The panel also shows a <strong>Last fetched<\/strong> timestamp. Added a new account, contact or tracking category in Xero? Click the button again to pull it in.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"1033\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-fetch-data-button.jpg\" alt=\"Synder Smart Rules Xero panel with the Fetch data from Xero button highlighted and the Last fetched timestamp above it\" class=\"wp-image-31102\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-fetch-data-button.jpg 1280w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-fetch-data-button-300x242.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-fetch-data-button-1024x826.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-fetch-data-button-768x620.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-fetch-data-button-1080x872.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-fetch-data-button-60x48.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-fetch-data-button-150x121.jpg 150w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<p>For the full walkthrough see <a href=\"https:\/\/synder.com\/help\/accessing-xero-entities-in-smart-rules-dropdowns\/\">Accessing Xero Entities in Smart Rules Dropdowns<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2\"><strong>What you can build rules around<\/strong><\/h2>\n\n\n\n<p>Xero gives you <strong>10<\/strong> entities to use as triggers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Bill<\/li>\n\n\n<li>Bill Payment<\/li>\n\n\n<li>Contact<\/li>\n\n\n<li>Invoice<\/li>\n\n\n<li>Invoice Payment<\/li>\n\n\n<li>Item<\/li>\n\n\n<li>Purchase Credit Note<\/li>\n\n\n<li>Purchase Credit Note Payment<\/li>\n\n\n<li>Sales Credit Note<\/li>\n\n\n<li>Sales Credit Note Payment<\/li>\n\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"736\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/smart-rules-entities-xero-triggers.jpg\" alt=\"Smart Rules trigger dropdown listing the ten Xero entities\" class=\"wp-image-31086\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/smart-rules-entities-xero-triggers.jpg 1280w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/smart-rules-entities-xero-triggers-300x173.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/smart-rules-entities-xero-triggers-1024x589.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/smart-rules-entities-xero-triggers-768x442.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/smart-rules-entities-xero-triggers-1080x621.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/smart-rules-entities-xero-triggers-60x35.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/smart-rules-entities-xero-triggers-150x86.jpg 150w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<p><strong>Note:<\/strong> Xero has no <strong>Sales Receipt<\/strong>. Where a QuickBooks guide uses a sales receipt, use <strong>Invoice<\/strong> instead. Invoice is the one entity you get on all three platforms.<\/p>\n\n\n\n<p><strong>Bank Transfers (payouts)<\/strong> are not available in Smart Rules for Xero at all, because the Xero API does not allow updating them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"3\"><strong>The three action types<\/strong><\/h2>\n\n\n\n<p>Every Xero rule ends in one of three actions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Update current<\/strong> &#8212; updates the whole transaction that triggered the rule, including all of its lines.<\/li>\n\n\n<li><strong>Update line<\/strong> &#8212; updates the individual line that matched your condition.<\/li>\n\n\n<li><strong>Send email<\/strong> &#8212; sends a notification instead of changing the transaction.<\/li>\n\n<\/ul>\n\n\n\n<p>Which of the three you get depends on the entity. See the next section.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"4\"><strong>What you can update, entity by entity<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Invoices and Bills<\/strong><\/h3>\n\n\n\n<p>Invoices and Bills support <strong>Update current<\/strong> and <strong>Update line<\/strong>. You can change any available field: reference, contact, item, description, account, tax rate and tracking categories.<\/p>\n\n\n\n<p>On <strong>unpaid<\/strong> invoices and bills you can update anything. On <strong>paid<\/strong> ones, three fields cannot be changed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Line: Item<\/strong><\/li>\n\n\n<li><strong>Line: Tax Rate<\/strong><\/li>\n\n\n<li><strong>Amounts are<\/strong> (Tax Exclusive \/ Tax Inclusive \/ No Tax)<\/li>\n\n<\/ul>\n\n\n\n<p>This is a Xero API limitation. Synder plans to lift it in a future release. Synder flags these fields in the action window. The label reads <strong>Only applies to unpaid invoices<\/strong> or <strong>Only applies to unpaid bills<\/strong>. You therefore see the limit while you build the rule, not after a sync.<\/p>\n\n\n\n<p>Everything else &#8212; including <strong>tracking categories<\/strong> &#8212; applies to paid invoices and bills without issues.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"956\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category.jpg\" alt=\"Synder Update Invoice window for Xero showing the Only applies to unpaid invoices warnings\" class=\"wp-image-31096\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category.jpg 1280w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category-300x224.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category-1024x765.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category-768x574.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category-510x382.jpg 510w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category-1080x807.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category-60x45.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category-150x112.jpg 150w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Contacts and Items<\/strong><\/h3>\n\n\n\n<p><strong>Contact<\/strong> and <strong>Item<\/strong> support <strong>Update current<\/strong> only. You can change every available field. QuickBooks Online works the same way.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Credit Notes and Payments<\/strong><\/h3>\n\n\n\n<p><strong>Sales Credit Notes<\/strong>, <strong>Purchase Credit Notes<\/strong> and all <strong>Payment<\/strong> entities support <strong>Send email<\/strong> only.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Credit notes<\/strong> &#8212; the Xero API does not allow Synder to update them.<\/li>\n\n\n<li><strong>Payments<\/strong> &#8212; a payment holds nothing to update, so Synder offers only the common actions.<\/li>\n\n<\/ul>\n\n\n\n<p>You can still build useful rules on these entities. See <a href=\"#6\">Examples<\/a> below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The Invoice trigger is Created only<\/strong><\/h3>\n\n\n\n<p>In Xero, invoices can only trigger a rule when they are <strong>Created<\/strong>. There is no Sent or Updated trigger &#8212; polling Xero for those events would consume a large amount of API calls.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"5\"><strong>Tracking categories instead of classes and locations<\/strong><\/h2>\n\n\n\n<p>Xero uses <strong>tracking categories<\/strong> where QuickBooks uses classes and locations. The action window offers <strong>Tracking Category 1<\/strong> and <strong>Tracking Category 2<\/strong>. Xero supports up to <strong>two<\/strong> active tracking categories at a time.<\/p>\n\n\n\n<p>Synder matches tracking categories on the option name. Make sure the option exists in Xero before you use it in a rule. If you add a new one, click <strong>Fetch data from Xero<\/strong> again so it appears in the dropdown.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"6\"><strong>Examples<\/strong><\/h2>\n\n\n\n<p>The three examples below cover one action type each.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Example 1: assign a tracking category to larger invoices<\/strong><\/h3>\n\n\n\n<p><strong>The rule:<\/strong> Invoice &#8594; Created &#183; IF <strong>Line: Amount<\/strong> is greater or equals <strong>150<\/strong> &#183; THEN <strong>Xero action<\/strong> &#8594; <strong>Invoice<\/strong> &#8594; <strong>Update current<\/strong> &#8594; set <strong>Tracking Category 1<\/strong>.<\/p>\n\n\n\n<p>This is the Xero equivalent of applying a class in QuickBooks, and it works on both paid and unpaid invoices.<\/p>\n\n\n\n<p><strong>1.<\/strong> Select <strong>Invoice<\/strong> &#8594; <strong>Created<\/strong> as the trigger, then click <strong>Condition<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"917\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-a-trigger-invoice-created.jpg\" alt=\"Synder Smart Rules canvas for Xero with the Invoice Created trigger\" class=\"wp-image-31093\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-a-trigger-invoice-created.jpg 1280w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-a-trigger-invoice-created-300x215.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-a-trigger-invoice-created-1024x734.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-a-trigger-invoice-created-768x550.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-a-trigger-invoice-created-1080x774.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-a-trigger-invoice-created-60x43.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-a-trigger-invoice-created-150x107.jpg 150w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<p><strong>2.<\/strong> Set the condition to <strong>Line: Amount<\/strong> &#8594; <strong>Greater or equals<\/strong> &#8594; <strong>150<\/strong>, then click <strong>Yes<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"951\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-b-condition.jpg\" alt=\"Synder Smart Rules Xero condition set to Line: Amount greater or equals 150\" class=\"wp-image-31094\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-b-condition.jpg 1280w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-b-condition-300x223.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-b-condition-1024x761.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-b-condition-768x571.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-b-condition-1080x802.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-b-condition-60x45.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-b-condition-150x111.jpg 150w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<p><strong>3.<\/strong> Add an <strong>Action<\/strong> block and choose <strong>Xero action<\/strong> &#8594; <strong>Invoice<\/strong> &#8594; <strong>Update current<\/strong> &#8594; <strong>Set Xero entity data<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"975\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-c-action-update-current.jpg\" alt=\"Synder Smart Rules Xero action panel set to Xero action, Invoice, Update current\" class=\"wp-image-31095\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-c-action-update-current.jpg 1280w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-c-action-update-current-300x229.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-c-action-update-current-1024x780.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-c-action-update-current-768x585.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-c-action-update-current-1080x823.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-c-action-update-current-60x46.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-c-action-update-current-150x114.jpg 150w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<p><strong>4.<\/strong> In the <strong>Update Invoice<\/strong> window, pick your category under <strong>Tracking Category 1<\/strong> and click <strong>Submit<\/strong>. Save the rule. Every new invoice of 150 or more now carries that tracking category.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"956\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category.jpg\" alt=\"Synder Update Invoice window for Xero with Tracking Category 1 set and unpaid invoice warnings visible\" class=\"wp-image-31096\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category.jpg 1280w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category-300x224.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category-1024x765.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category-768x574.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category-510x382.jpg 510w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category-1080x807.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category-60x45.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex1-d-update-invoice-tracking-category-150x112.jpg 150w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<p>Notice the <strong>Only applies to unpaid invoices<\/strong> labels under <strong>Amounts are<\/strong>, <strong>Item<\/strong> and <strong>Tax Rate<\/strong>. Tracking categories carry no such limit. That is why this rule works on paid and unpaid invoices alike.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Example 2: set the account on bill lines<\/strong><\/h3>\n\n\n\n<p><strong>The rule:<\/strong> Bill &#8594; Created &#183; IF <strong>Line: Description<\/strong> contains a keyword &#183; THEN <strong>Xero action<\/strong> &#8594; <strong>Bill<\/strong> &#8594; <strong>Update line<\/strong> &#8594; set <strong>Account<\/strong>.<\/p>\n\n\n\n<p><strong>Update line<\/strong> changes only the line that matched your condition. That is what you want when one bill mixes several kinds of expense. <strong>Update current<\/strong> would apply the same value to every line.<\/p>\n\n\n\n<p><strong>1.<\/strong> With a <strong>Bill<\/strong> &#8594; <strong>Created<\/strong> trigger and a <strong>Line: Description<\/strong> condition in place, choose <strong>Xero action<\/strong> &#8594; <strong>Bill<\/strong> &#8594; <strong>Update line<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"970\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-a-action-bill-update-line.jpg\" alt=\"Synder Smart Rules Xero action panel set to Xero action, Bill, Update line\" class=\"wp-image-31097\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-a-action-bill-update-line.jpg 1280w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-a-action-bill-update-line-300x227.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-a-action-bill-update-line-1024x776.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-a-action-bill-update-line-768x582.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-a-action-bill-update-line-1080x818.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-a-action-bill-update-line-60x45.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-a-action-bill-update-line-150x114.jpg 150w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<p><strong>2.<\/strong> In the <strong>Update line Bill<\/strong> window, choose the <strong>Account<\/strong> you want that line posted to and click <strong>Submit<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"947\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-b-update-line-bill-account.jpg\" alt=\"Synder Update line Bill window for Xero with the Account field set\" class=\"wp-image-31098\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-b-update-line-bill-account.jpg 1280w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-b-update-line-bill-account-300x222.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-b-update-line-bill-account-1024x758.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-b-update-line-bill-account-768x568.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-b-update-line-bill-account-1080x799.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-b-update-line-bill-account-60x44.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex2-b-update-line-bill-account-150x111.jpg 150w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<p><strong>Note:<\/strong> the <strong>Tax Rate<\/strong> field in this window carries the <strong>Only applies to unpaid bills<\/strong> restriction. <strong>Account<\/strong>, <strong>Description<\/strong> and the tracking categories do not.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Example 3: get an email when a credit note is created<\/strong><\/h3>\n\n\n\n<p><strong>The rule:<\/strong> Sales Credit Note &#8594; Created &#183; THEN <strong>Email<\/strong>.<\/p>\n\n\n\n<p>You cannot update credit notes. They can still trigger a notification, which helps when refunds need sign-off.<\/p>\n\n\n\n<p><strong>1.<\/strong> Select <strong>Sales Credit Note<\/strong> &#8594; <strong>Created<\/strong> as the trigger, add an <strong>Action<\/strong> block, and choose <strong>Email<\/strong>. Pick <strong>Contact<\/strong> and then the contact you want the address taken from.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"938\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-a-email-action.jpg\" alt=\"Synder Smart Rules Xero email action on a Sales Credit Note trigger\" class=\"wp-image-31099\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-a-email-action.jpg 1280w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-a-email-action-300x220.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-a-email-action-1024x750.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-a-email-action-768x563.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-a-email-action-1080x791.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-a-email-action-60x44.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-a-email-action-150x110.jpg 150w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<p><strong>2.<\/strong> Add a <strong>Reply-To email address<\/strong> and a <strong>subject<\/strong>, then write the message. Click the message body to open the full <strong>Message editor<\/strong>. There you can format the text and use the template helper to add transaction details.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"967\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-b-message-editor.jpg\" alt=\"Synder Smart Rules message editor for composing the notification email\" class=\"wp-image-31100\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-b-message-editor.jpg 1280w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-b-message-editor-300x227.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-b-message-editor-1024x774.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-b-message-editor-768x580.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-b-message-editor-1080x816.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-b-message-editor-60x45.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/08\/xero-smart-rules-ex3-b-message-editor-150x113.jpg 150w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<p><strong>3.<\/strong> Click <strong>Confirm<\/strong>, then save the rule.<\/p>\n\n\n\n<p>For the full walkthrough, see <a href=\"https:\/\/synder.com\/help\/how-rules-work-in-synder\/\">How Smart Rules Work in Synder<\/a>. For QuickBooks Desktop specifics, see <a href=\"https:\/\/synder.com\/help\/smart-rules-for-quickbooks-desktop\/\">Smart Rules for QuickBooks Desktop<\/a>.<\/p>\n\n\n\n<p><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to the Synder Team<\/em><\/a>&nbsp;via online support chat, phone, or email with any questions you have &#8211; we&#8217;re always happy to help you!<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Which entities and actions Smart Rules support in Xero, what the Xero API prevents you from updating, and three worked examples.<\/p>\n","protected":false},"author":2320,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[369,461,264,375,458],"tags":[],"ppma_author":[471],"class_list":["post-31092","post","type-post","status-publish","format-standard","hentry","category-transaction-recording-per-transaction","category-xero-accounting-integration","category-smart-rules","category-smart-rules-automation-pt","category-accounting-integrations-main"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Smart Rules for Xero: Entities, Actions and Limitations - Synder<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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class=\"advgb-post-tax-term\">Smart Rules Automation PT<\/span>","<span class=\"advgb-post-tax-term\">Accounting Integrations<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 23 hours ago","modified":"Updated 23 hours ago"},"absolute_dates":{"created":"Posted on August 11, 2026","modified":"Updated on August 11, 2026"},"absolute_dates_time":{"created":"Posted on August 11, 2026 5:19 pm","modified":"Updated on August 11, 2026 5:19 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