{"id":26233,"date":"2026-02-26T22:56:35","date_gmt":"2026-02-26T22:56:35","guid":{"rendered":"https:\/\/synder.com\/help\/?p=26233"},"modified":"2026-04-09T16:16:41","modified_gmt":"2026-04-09T16:16:41","slug":"summary-sync-what-to-do-if-you-see-a-banner-theres-been-a-problem-with-proper-forming-of-some-of-your-e-commerce-summaries","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/summary-sync-what-to-do-if-you-see-a-banner-theres-been-a-problem-with-proper-forming-of-some-of-your-e-commerce-summaries\/","title":{"rendered":"Summary Sync: What to do if you see a banner \u201cThere\u2019s been a problem with proper forming of some of your E-commerce summaries\u201d"},"content":{"rendered":"\n<p>This guide explains what to do if you see the banner <strong>\u201cThere\u2019s been a problem with proper forming of some of your E-commerce summaries\u201d<\/strong> in Synder.<br><br>It helps you understand why this appears and what steps to take.<\/p>\n\n\n\n<p>Use this guide if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You see the banner about <strong>E-commerce summaries<\/strong><\/li>\n\n\n\n<li>A new mapping line called \u201c<strong>Unsupported Gateway Sales (Ecommerce!)<\/strong>\u201d appears<\/li>\n\n\n\n<li>Payments are syncing but not classified under a specific e-commerce platform<\/li>\n\n\n\n<li>You have an E-commerce platform and payment gateway\/s connected in your Synder organization<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What this banner means and what you should do<\/strong><\/h2>\n\n\n\n<p>This flag doesn\u2019t indicate any sync failure. Synder received the payment successfully but could not determine which e-commerce platform it belongs to.<\/p>\n\n\n\n<p>To prevent incorrect accounting, Synder places the transaction into a temporary unmapped category.<\/p>\n\n\n\n<p>This usually occurs when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The gateway does not pass sufficient order metadata<br><\/li>\n\n\n\n<li>Multiple e-commerce platforms are connected<br><\/li>\n\n\n\n<li>Transaction identifiers are inconsistent<\/li>\n<\/ul>\n\n\n\n<p>When this happens, you will see the following banner:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"157\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-91-1024x157.png\" alt=\"\" class=\"wp-image-26235\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-91-1024x157.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-91-300x46.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-91-768x118.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-91-1536x235.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-91-1080x165.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-91-60x9.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-91-150x23.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-91.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>In your Mappings list, you will see a new unmapped line &#8211; <strong>Unsupported Gateway Sales (Ecommerce!)<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"245\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-3-1024x245.jpeg\" alt=\"\" class=\"wp-image-26234\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-3-1024x245.jpeg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-3-300x72.jpeg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-3-768x183.jpeg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-3-1080x258.jpeg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-3-60x14.jpeg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-3-150x36.jpeg 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-3.jpeg 1172w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>In such an instance, please follow the instructions in the warning banner and contact our support specialists. They will investigate and help resolve the classification.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>FAQ<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Does the banner indicate that synchronization is disrupted?<\/strong><\/li>\n<\/ol>\n\n\n\n<p><br><em>No. Synchronization continues if the new mapping line <\/em><strong><em>\u201cUnsupported Gateway Sales (Ecommerce!)\u201d<\/em><\/strong><em> is mapped to an account. <\/em><em><br><\/em><em>To prevent incorrectly synced data, follow the provided instructions and contact Support. They will review and resolve the issue.<\/em><em><br><\/em><\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong>Can Synder correct missing references between payment and e-commerce systems?<\/strong><\/li>\n<\/ol>\n\n\n\n<p><br><em>No. If references between the payment system and the e-commerce platform are missing, Synder cannot correct the issue. Review and adjust the integration settings on the e-commerce or payment platform to prevent recurrence.<\/em><em><br><\/em><\/p>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong>Do I need to map the new line \u201c<\/strong><strong>Unsupported Gateway Sales (Ecommerce!)\u201d to any account?<\/strong><\/li>\n<\/ol>\n\n\n\n<p><strong><br><\/strong><em>Do not map the new line to avoid incorrect categorization.<\/em><\/p>\n\n\n\n<p><em>Wait for further instructions from Support. They will provide guidance after completing their investigation.<\/em><\/p>\n\n\n\n<p><strong><br><\/strong><strong><br><\/strong><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to Synder Team<\/em><\/a><strong> <\/strong>via online support chat or email with any questions you have \u2013 we are always happy to help you!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide explains what to do if you see the banner \u201cThere\u2019s been a problem with proper forming of some of your E-commerce summaries\u201d in Synder. It helps you understand why this appears and what steps to take. Use this guide if: What this banner means and what you should do This flag doesn\u2019t indicate [&hellip;]<\/p>\n","protected":false},"author":2316,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[394,376,380,367],"tags":[],"ppma_author":[349],"class_list":["post-26233","post","type-post","status-publish","format-standard","hentry","category-sync-error-messages","category-transaction-recording-summary","category-payouts-settlement-clearing","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Summary Sync: What to do if you see a banner \u201cThere\u2019s been a problem with proper forming of some of your E-commerce summaries\u201d - Synder<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/summary-sync-what-to-do-if-you-see-a-banner-theres-been-a-problem-with-proper-forming-of-some-of-your-e-commerce-summaries\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Summary Sync: What to do if you see a banner \u201cThere\u2019s been a problem with proper forming of some of your E-commerce summaries\u201d - Synder\" \/>\n<meta property=\"og:description\" content=\"This guide explains what to do if you see the banner \u201cThere\u2019s been a problem with proper forming of some of your E-commerce summaries\u201d in Synder. 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It helps you understand why this appears and what steps to take. Use this guide if: What this banner means and what you should do This flag doesn\u2019t indicate [&hellip;]","og_url":"https:\/\/synder.com\/help\/summary-sync-what-to-do-if-you-see-a-banner-theres-been-a-problem-with-proper-forming-of-some-of-your-e-commerce-summaries\/","og_site_name":"Synder","article_published_time":"2026-02-26T22:56:35+00:00","article_modified_time":"2026-04-09T16:16:41+00:00","og_image":[{"url":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-91-1024x157.png"}],"author":"vili.varazi","twitter_card":"summary_large_image","twitter_misc":{"Written by":"vili.varazi","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/synder.com\/help\/summary-sync-what-to-do-if-you-see-a-banner-theres-been-a-problem-with-proper-forming-of-some-of-your-e-commerce-summaries\/","url":"https:\/\/synder.com\/help\/summary-sync-what-to-do-if-you-see-a-banner-theres-been-a-problem-with-proper-forming-of-some-of-your-e-commerce-summaries\/","name":"Summary Sync: What to do if you see a banner \u201cThere\u2019s been a problem with proper forming of some of your E-commerce summaries\u201d - Synder","isPartOf":{"@id":"https:\/\/synder.com\/help\/#website"},"primaryImageOfPage":{"@id":"https:\/\/synder.com\/help\/summary-sync-what-to-do-if-you-see-a-banner-theres-been-a-problem-with-proper-forming-of-some-of-your-e-commerce-summaries\/#primaryimage"},"image":{"@id":"https:\/\/synder.com\/help\/summary-sync-what-to-do-if-you-see-a-banner-theres-been-a-problem-with-proper-forming-of-some-of-your-e-commerce-summaries\/#primaryimage"},"thumbnailUrl":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-91-1024x157.png","datePublished":"2026-02-26T22:56:35+00:00","dateModified":"2026-04-09T16:16:41+00:00","author":{"@id":"https:\/\/synder.com\/help\/#\/schema\/person\/5c93e62bed7fbd7e7cf5e39dc10e5fad"},"breadcrumb":{"@id":"https:\/\/synder.com\/help\/summary-sync-what-to-do-if-you-see-a-banner-theres-been-a-problem-with-proper-forming-of-some-of-your-e-commerce-summaries\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/synder.com\/help\/summary-sync-what-to-do-if-you-see-a-banner-theres-been-a-problem-with-proper-forming-of-some-of-your-e-commerce-summaries\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/synder.com\/help\/summary-sync-what-to-do-if-you-see-a-banner-theres-been-a-problem-with-proper-forming-of-some-of-your-e-commerce-summaries\/#primaryimage","url":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-91.png","contentUrl":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/image-91.png","width":1600,"height":245},{"@type":"BreadcrumbList","@id":"https:\/\/synder.com\/help\/summary-sync-what-to-do-if-you-see-a-banner-theres-been-a-problem-with-proper-forming-of-some-of-your-e-commerce-summaries\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/synder.com\/help\/"},{"@type":"ListItem","position":2,"name":"Summary Sync: What to do if you see a banner \u201cThere\u2019s been a problem with proper forming of some of your E-commerce summaries\u201d"}]},{"@type":"WebSite","@id":"https:\/\/synder.com\/help\/#website","url":"https:\/\/synder.com\/help\/","name":"Synder","description":"Articles &amp; 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