{"id":25735,"date":"2026-02-26T03:13:26","date_gmt":"2026-02-26T03:13:26","guid":{"rendered":"https:\/\/synder.com\/help\/?p=25735"},"modified":"2026-11-02T15:33:53","modified_gmt":"2026-11-02T15:33:53","slug":"sync-keeps-pausing","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/sync-keeps-pausing\/","title":{"rendered":"Troubleshooting: Why Your Synder Sync Keeps Pausing"},"content":{"rendered":"<p>Is your Synder sync pausing unexpectedly \u2014 or did you get an email from Synder saying <strong>auto-sync was turned off<\/strong>? This is one of the most common issues for new users, and it is almost always fixable. If you are not sure <strong>which setting is wrong<\/strong>, click the <strong>Explain<\/strong> button under any failed transaction \u2014 it tells you exactly what Synder could not resolve \u2014 then find the matching cause below. This guide covers the most common causes and how to resolve each one.<\/p>\n<ul>\n<li><a href=\"#how-to-tell-if-your-sync-has-paused\">How to Tell If Your Sync Has Paused<\/a><\/li>\n<li><a href=\"#cause-1-synder-setting-conflicts-unmapped-products-taxes-or-accounts\">Cause #1: Synder Setting Conflicts (Unmapped Products, Taxes, or Accounts)<\/a><\/li>\n<li><a href=\"#cause-2-accounting-software-disconnection\">Cause #2: Accounting Software Disconnection<\/a><\/li>\n<li><a href=\"#cause-3-payment-platform-disconnection\">Cause #3: Payment Platform Disconnection<\/a><\/li>\n<li><a href=\"#cause-4-api-rate-limits\">Cause #4: API Rate Limits<\/a><\/li>\n<li><a href=\"#cause-5-account-deleted-renamed-or-remapped-in-accounting-software\">Cause #5: Account Deleted, Renamed, or Remapped in Accounting Software<\/a><\/li>\n<li><a href=\"#cause-6-insufficient-mappings-for-summary-sync\">Cause #6: Insufficient Mappings for Summary Sync<\/a><\/li>\n<li><a href=\"#cause-7-plan-migration-locks-auto-sync\">Cause #7: Plan Migration Locks Auto-Sync<\/a><\/li>\n<li><a href=\"#cause-8-synder-auto-disables-after-repeated-failures\">Cause #8: Synder Auto-Disables After Repeated Failures<\/a><\/li>\n<li><a href=\"#general-troubleshooting-steps\">General Troubleshooting Steps<\/a><\/li>\n<li><a href=\"#need-help\">Need Help?<\/a><\/li>\n<\/ul>\n<h2 id=\"how-to-tell-if-your-sync-has-paused\">How to Tell If Your Sync Has Paused<\/h2>\n<p>Signs your sync has stopped working:<\/p>\n<ul>\n<li>Transactions stay in &#8220;Ready to Sync&#8221; status and never move to &#8220;Synced.&#8221;<\/li>\n<li>Your accounting software has not received new transactions in days.<\/li>\n<li>You see transactions with &#8220;Failed,&#8221; &#8220;Canceled,&#8221; or &#8220;Deleted&#8221; status in the Platform transactions list.<\/li>\n<li>You received an email notification from Synder about sync issues.<\/li>\n<\/ul>\n<p>To check, go to <strong>Platform transactions<\/strong> in the left-hand menu and look at the sync status column. Click <strong>Explain<\/strong> under any status to see details about what happened.<\/p>\n<h2 id=\"cause-1-synder-setting-conflicts-unmapped-products-taxes-or-accounts\">Cause #1: Synder Setting Conflicts (Unmapped Products, Taxes, or Accounts)<\/h2>\n<p><strong>What&#8217;s happening:<\/strong> Synder encountered a transaction with a product, tax rate, or payment method that it could not resolve. The visible symptom is usually transactions landing in a <strong>Canceled<\/strong> status \u2014 when a required account, tax, or product is not available, Synder cannot build an accurate transaction, so it cancels it and, after repeated cases, pauses the sync. This can happen for two distinct reasons:<\/p>\n<ul>\n<li><strong>Setting-based cancellation:<\/strong> The &#8220;Cancel sync if no matching product is found&#8221; setting is enabled, and Synder could not find a matching product in your accounting software.<\/li>\n<li><strong>Product creation failure:<\/strong> Synder tried to auto-create a product in your accounting software but failed \u2014 usually because the product name contains special characters that the accounting API does not support, or because of a temporary API error.<\/li>\n<\/ul>\n<p><strong>How to diagnose:<\/strong><\/p>\n<ul>\n<li>Go to <strong>Platform transactions<\/strong> and look for transactions with &#8220;Failed&#8221; or &#8220;Canceled&#8221; status.<\/li>\n<li>Click <strong>Explain<\/strong> under the sync status \u2014 it will tell you exactly what is missing (e.g., a product that could not be found or created).<\/li>\n<\/ul>\n<p><strong>How to fix:<\/strong><\/p>\n<ul>\n<li>Go to <strong>Settings<\/strong> in the left menu, select your integration at the top.<\/li>\n<li>Navigate to the <strong>Products\/Services<\/strong> tab and set up product mapping to match your platform products to your accounting products.<\/li>\n<li>If the issue is special characters in product names, create the product manually in your accounting software with a clean name, then map it in Synder.<\/li>\n<li>Click <strong>Update<\/strong> at the bottom of the page.<\/li>\n<li>Return to <strong>Platform transactions<\/strong>, select the failed transactions, and choose <strong>Actions \u2192 Sync<\/strong> to re-sync them.<\/li>\n<\/ul>\n<p>To prevent this: Review the <a href=\"https:\/\/synder.com\/help\/synder-settings-checklist-first-sync\/\">Settings Checklist<\/a> to catch configuration gaps before syncing.<\/p>\n<p>Seeing lots of <strong>Canceled<\/strong> transactions? That is the same root cause \u2014 see <a href=\"https:\/\/synder.com\/help\/synder-sync-errors-troubleshooting\/\">Common Sync Errors and How to Fix Them<\/a> for fixing them in bulk.<\/p>\n<h2 id=\"cause-2-accounting-software-disconnection\">Cause #2: Accounting Software Disconnection<\/h2>\n<p><strong>What&#8217;s happening:<\/strong> The connection between Synder and your accounting software (QuickBooks Online, Xero, or Sage) has expired or been revoked.<\/p>\n<p><strong>How to diagnose:<\/strong><\/p>\n<ul>\n<li>Click the Person icon in the upper-right corner of the page.<\/li>\n<li>Select <strong>Organization settings<\/strong>.<\/li>\n<li>Check the accounting company connection status.<\/li>\n<\/ul>\n<p><strong>How to fix:<\/strong><\/p>\n<ul>\n<li>Disconnect your accounting company and reconnect it from <strong>Organization settings \u2192 Accounting company<\/strong>.<\/li>\n<li>Log in and re-authorize Synder.<\/li>\n<li>Return to <strong>Platform transactions<\/strong>, select the failed transactions, and choose <strong>Actions \u2192 Sync<\/strong>.<\/li>\n<\/ul>\n<p><strong>Why it happens:<\/strong><\/p>\n<ul>\n<li>QuickBooks Online OAuth tokens expire periodically.<\/li>\n<li>Changing your accounting software password breaks existing connections.<\/li>\n<li>Some security settings in your accounting software can revoke third-party access.<\/li>\n<\/ul>\n<h2 id=\"cause-3-payment-platform-disconnection\">Cause #3: Payment Platform Disconnection<\/h2>\n<p><strong>What&#8217;s happening:<\/strong> Your payment platform (Stripe, Shopify, PayPal, etc.) lost its connection to Synder.<\/p>\n<p><strong>How to diagnose and fix:<\/strong><\/p>\n<ul>\n<li>Click the Person icon in the upper-right corner \u2192 <strong>Organization settings<\/strong>.<\/li>\n<li>Look at your connected integrations. If one shows as disconnected, click to reconnect it.<\/li>\n<li>Complete the re-authorization flow.<\/li>\n<li>After reconnecting, go to <strong>Platform transactions<\/strong> and import any transactions that were missed during the disconnection.<\/li>\n<\/ul>\n<h2 id=\"cause-4-api-rate-limits\">Cause #4: API Rate Limits<\/h2>\n<p><strong>What&#8217;s happening:<\/strong> Your accounting software limits how many API requests can be made per minute or hour. Syncing a large batch of transactions can hit this limit.<\/p>\n<p><strong>How to diagnose:<\/strong><\/p>\n<ul>\n<li>You will see a <strong>banner notification<\/strong> in the Synder UI alerting you to the rate limit.<\/li>\n<li>Affected transactions will show as &#8220;Canceled&#8221; in <strong>Platform transactions<\/strong>.<\/li>\n<li>Click <strong>Explain<\/strong> under the canceled sync status \u2014 the details will mention the rate limit as the reason.<\/li>\n<\/ul>\n<p><strong>How to fix:<\/strong><\/p>\n<ul>\n<li>Wait 15\u201330 minutes for rate limits to reset automatically.<\/li>\n<li>Sync in smaller batches \u2014 select 25\u201350 transactions at a time instead of hundreds.<\/li>\n<li>Synder will automatically retry after a cooldown period if you are using automatic sync.<\/li>\n<\/ul>\n<h2 id=\"cause-5-account-deleted-renamed-or-remapped-in-accounting-software\">Cause #5: Account Deleted, Renamed, or Remapped in Accounting Software<\/h2>\n<p><strong>What&#8217;s happening:<\/strong> An account, product, or tax code in your accounting platform was renamed or deleted after you set up the mapping in Synder. Synder can no longer find the target, so syncs fail. This often affects a <strong>category account<\/strong> you chose in your Synder settings \u2014 such as a <strong>Fees\/Expenses<\/strong>, <strong>Sales<\/strong>, <strong>Clearing<\/strong>, or payout <strong>&#8220;Transfer to&#8221;<\/strong> bank account. It can also happen if the account&#8217;s type was changed to an incompatible type, or if no account is mapped for a specific currency. When auto-sync turns off after one of these changes, this is usually the setting to check.<\/p>\n<p><strong>How to fix:<\/strong><\/p>\n<ul>\n<li>Go to <strong>Settings \u2192 [Your Integration]<\/strong>.<\/li>\n<li>Open the settings tab where the account is chosen \u2014 for example the <strong>Fees\/Expenses<\/strong> tab \u2014 and re-select any account that is blank or points to a deleted account. Confirm each mapped account still exists and is the correct type in your accounting software.<\/li>\n<li>Update the affected mapping to point to an active account or product.<\/li>\n<li>Click <strong>Update<\/strong> to save.<\/li>\n<li>Return to <strong>Platform transactions<\/strong>, select the failed transactions, and use <strong>Actions \u2192 Sync<\/strong>.<\/li>\n<\/ul>\n<h2 id=\"cause-6-insufficient-mappings-for-summary-sync\">Cause #6: Insufficient Mappings for Summary Sync<\/h2>\n<p><strong>What&#8217;s happening:<\/strong> If you are using Summary Sync mode, all required mappings must be complete before any transactions can sync. A single missing mapping will block the entire batch.<\/p>\n<p><strong>How to fix:<\/strong> Complete all required mappings in your settings, or <a href=\"https:\/\/synder.com\/contact\/\">contact Synder support<\/a> for assistance \u2014 Summary Sync settings changes may require help from the Synder team.<\/p>\n<h2 id=\"cause-7-plan-migration-locks-auto-sync\">Cause #7: Plan Migration Locks Auto-Sync<\/h2>\n<p><strong>What&#8217;s happening:<\/strong> After certain plan changes or migrations, auto-sync is automatically paused and requires manual re-activation until your configuration is reviewed.<\/p>\n<p><strong>How to diagnose:<\/strong><\/p>\n<ul>\n<li>Check your plan status under the Person icon \u2192 <strong>Organization settings<\/strong>.<\/li>\n<li>Look for a banner or notification about plan migration.<\/li>\n<li>Auto-sync toggle may appear enabled but is actually locked pending onboarding.<\/li>\n<\/ul>\n<p><strong>How to fix:<\/strong><\/p>\n<ul>\n<li>Book your onboarding call with your assigned CSM \u2014 they will unlock auto-sync after reviewing your configuration.<\/li>\n<li>Alternatively, email <a href=\"mailto:help@synder.com\">help@synder.com<\/a> and mention your plan migration to request manual unlock.<\/li>\n<li>In the meantime, you can still sync transactions manually from <strong>Platform transactions \u2192 Actions \u2192 Sync<\/strong>.<\/li>\n<\/ul>\n<h2 id=\"cause-8-synder-auto-disables-after-repeated-failures\">Cause #8: Synder Auto-Disables After Repeated Failures<\/h2>\n<p><strong>What&#8217;s happening:<\/strong> Synder has a safety mechanism that automatically disables auto-sync after a series of consecutive sync failures. This prevents your account from accumulating a large backlog of failed transactions.<\/p>\n<p><strong>How to diagnose:<\/strong><\/p>\n<ul>\n<li>You may have received an email from Synder notifying you that auto-sync was disabled.<\/li>\n<li>Check the auto-sync toggle in Settings \u2014 it may be turned off even though you did not disable it manually.<\/li>\n<li>Look at recent transactions in <strong>Platform transactions<\/strong> \u2014 you will likely see a pattern of consecutive failures.<\/li>\n<\/ul>\n<p><strong>How to fix:<\/strong><\/p>\n<ul>\n<li>Fix the underlying issue first \u2014 resolve whatever caused the consecutive failures (usually a mapping issue, disconnection, or account change).<\/li>\n<li>Re-sync the failed transactions manually to confirm the fix works.<\/li>\n<li>Re-enable auto-sync in <strong>Settings \u2192 your integration \u2192 Auto-Sync toggle<\/strong>.<\/li>\n<li>Monitor for the next few hours to confirm auto-sync stays active.<\/li>\n<\/ul>\n<h2 id=\"general-troubleshooting-steps\">General Troubleshooting Steps<\/h2>\n<ul>\n<li>Go to <strong>Platform transactions<\/strong> in the left menu.<\/li>\n<li>Filter by status: look for &#8220;Failed,&#8221; &#8220;Canceled,&#8221; or &#8220;Deleted&#8221; transactions.<\/li>\n<li>Click <strong>Explain<\/strong> under the sync status of any problematic transaction.<\/li>\n<li>Follow the guidance in the Explain details \u2014 it often includes a direct link to the relevant help article.<\/li>\n<li>After fixing the issue, select the transactions and choose <strong>Actions \u2192 Sync<\/strong>.<\/li>\n<\/ul>\n<p>For a full list of sync statuses and what they mean, see <a href=\"https:\/\/synder.com\/help\/transaction-management-per-transaction-sync-statuses-and-what-they-mean\/\">Sync Statuses Explained<\/a>.<\/p>\n<h2 id=\"need-help\">Need Help?<\/h2>\n<p>If you have tried the steps above and your sync is still pausing, <a href=\"https:\/\/synder.com\/contact\/\">reach out to the Synder support team<\/a> via chat or email. Include the Explain details from the affected transactions \u2014 this helps the team diagnose your issue faster.<\/p>\n<p><strong>Related articles:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/synder.com\/help\/synder-settings-checklist-first-sync\/\">Settings Checklist: Configure Synder Before Your First Sync<\/a><\/li>\n<li><a href=\"https:\/\/synder.com\/help\/review-synced-transactions\/\">How to Review Your Synced Transactions and Fix Errors<\/a><\/li>\n<li><a href=\"https:\/\/synder.com\/help\/transaction-management-per-transaction-sync-statuses-and-what-they-mean\/\">Sync Statuses Explained<\/a><\/li>\n<li><a href=\"https:\/\/synder.com\/help\/transaction-can-not-be-synchronized-without-product-or-service\/\">Product Search Priority<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Is your Synder sync pausing unexpectedly \u2014 or did you get an email from Synder saying auto-sync was turned off? This is one of the most common issues for new users, and it is almost always fixable. If you are not sure which setting is wrong, click the Explain button under any failed transaction \u2014 [&hellip;]<\/p>\n","protected":false},"author":2318,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":"","_ppma_block_editor_authors":""},"categories":[395,367],"tags":[12,13,19],"ppma_author":[351],"class_list":["post-25735","post","type-post","status-publish","format-standard","hentry","category-connection-sync-behavior","category-troubleshooting","tag-autosync","tag-sync-transactions","tag-synder"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Synder Sync Keeps Pausing? 7 Causes and How to Fix Them<\/title>\n<meta name=\"description\" content=\"Synder sync keeps pausing? 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Learn 7 common causes and step-by-step fixes for duplicate errors, disconnections, API limits, and more.","og_url":"https:\/\/synder.com\/help\/sync-keeps-pausing\/","og_site_name":"Synder","article_published_time":"2026-02-26T03:13:26+00:00","article_modified_time":"2026-11-02T15:33:53+00:00","author":"buffyclaw","twitter_card":"summary_large_image","twitter_misc":{"Written by":"buffyclaw","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/synder.com\/help\/sync-keeps-pausing\/#article","isPartOf":{"@id":"https:\/\/synder.com\/help\/sync-keeps-pausing\/"},"author":{"name":"buffyclaw","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/cf5e26ded736dff85bcd55f6bf17b697"},"headline":"Troubleshooting: Why Your Synder Sync Keeps Pausing","datePublished":"2026-02-26T03:13:26+00:00","dateModified":"2026-11-02T15:33:53+00:00","mainEntityOfPage":{"@id":"https:\/\/synder.com\/help\/sync-keeps-pausing\/"},"wordCount":1468,"keywords":["Autosync","Sync transactions","Synder"],"articleSection":["Connection &amp; Sync Behavior","Troubleshooting &amp; Diagnostics"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/synder.com\/help\/sync-keeps-pausing\/","url":"https:\/\/synder.com\/help\/sync-keeps-pausing\/","name":"Synder Sync Keeps Pausing? 7 Causes and How to Fix Them","isPartOf":{"@id":"https:\/\/synder.com\/help\/#website"},"datePublished":"2026-02-26T03:13:26+00:00","dateModified":"2026-11-02T15:33:53+00:00","author":{"@id":"https:\/\/synder.com\/help\/#\/schema\/person\/cf5e26ded736dff85bcd55f6bf17b697"},"description":"Synder sync keeps pausing? 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