{"id":25734,"date":"2026-02-26T03:12:35","date_gmt":"2026-02-26T03:12:35","guid":{"rendered":"https:\/\/synder.com\/help\/?p=25734"},"modified":"2026-04-09T16:10:13","modified_gmt":"2026-04-09T16:10:13","slug":"review-synced-transactions","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/review-synced-transactions\/","title":{"rendered":"How to Review Your Synced Transactions and Fix Errors"},"content":{"rendered":"\n<p>You have imported and synced your transactions \u2014 now what? Reviewing your synced data is a critical step that many new users skip. This guide walks you through the review process, shows you what to look for, and explains how to fix common errors.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why You Should Review Synced Transactions<\/h2>\n\n\n\n<p>Syncing without reviewing is like filing your taxes without checking the numbers. Small errors compound:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>A wrong income account means your P&amp;L is inaccurate.<\/li>\n\n\n\n<li>A missed tax mapping means your sales tax liability is wrong.<\/li>\n\n\n\n<li>A duplicate transaction means you are overstating revenue.<\/li>\n\n\n<\/ul>\n\n\n\n<p>A quick review after your first sync can prevent hours of cleanup later.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where to Find Your Transactions<\/h2>\n\n\n\n<p>Go to <strong>Platform transactions<\/strong> in the left-hand menu. You will see all your transactions listed with key columns including date, description, amount, and sync status.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"1017\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/platform-transactions.png\" alt=\"Synder Platform transactions list\" class=\"wp-image-25808\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/platform-transactions.png 1280w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/platform-transactions-300x238.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/platform-transactions-1024x814.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/platform-transactions-768x610.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/platform-transactions-1080x858.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/platform-transactions-60x48.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/platform-transactions-150x119.png 150w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Understanding Sync Statuses<\/h3>\n\n\n\n<p>Each transaction shows a sync status. The most common ones are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Synced<\/strong> \u2014 Successfully posted to your accounting software. Review for accuracy.<\/li>\n\n\n\n<li><strong>Synced with warnings<\/strong> \u2014 Posted to your accounting software, but Synder detected something that may need attention. Common warnings include: a product was auto-created (and may be using a default income account), a tax rate could not be matched exactly, or a customer name was truncated. These transactions <em>are<\/em> in your books \u2014 but review the warnings to ensure accuracy. Click <strong>Explain<\/strong> for specific details.<\/li>\n\n\n\n<li><strong>Ready to Sync<\/strong> \u2014 Imported but not yet synced. Review, then sync.<\/li>\n\n\n\n<li><strong>Failed<\/strong> \u2014 Sync was attempted but encountered an error. Click <strong>Explain<\/strong> for the specific issue and fix.<\/li>\n\n\n\n<li><strong>Canceled<\/strong> \u2014 Sync was interrupted, often due to a configuration issue. Click <strong>Explain<\/strong> for guidance.<\/li>\n\n\n\n<li><strong>Skipped<\/strong> \u2014 Excluded by your settings or filters. Verify this is intentional.<\/li>\n\n\n\n<li><strong>Pending<\/strong> \u2014 Import or sync is still in progress.<\/li>\n\n\n<\/ul>\n\n\n\n<p>For a complete list of statuses with detailed explanations, see <a href=\"https:\/\/synder.com\/help\/transaction-management-per-transaction-sync-statuses-and-what-they-mean\/\">Sync Statuses Explained<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step-by-Step Review Process<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: Filter for Recently Synced Transactions<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>In <strong>Platform transactions<\/strong>, use the date filter to show transactions from your most recent sync.<\/li>\n\n\n\n<li>Optionally, filter by status &#8220;Synced&#8221; to focus on what has already been posted to your books.<\/li>\n\n\n\n<li>Sort by date (newest first) for the most relevant view.<\/li>\n\n\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: Spot-Check Individual Transactions<\/h3>\n\n\n\n<p>Click on any transaction to open its detail view. Click <strong>Explain<\/strong> under the sync status to see exactly what Synder created in your accounting software. Look for the <strong>&#8220;Show in QBO&#8221;<\/strong> or <strong>&#8220;Show in Xero&#8221;<\/strong> link \u2014 this takes you directly to the corresponding record in your accounting software so you can verify it without searching. Verify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Amount<\/strong> \u2014 Does the total match what you see on your payment platform?<\/li>\n\n\n\n<li><strong>Customer name<\/strong> \u2014 Is it correctly captured?<\/li>\n\n\n\n<li><strong>Date<\/strong> \u2014 Is the transaction date correct?<\/li>\n\n\n\n<li><strong>Products\/line items<\/strong> \u2014 Are individual items correctly identified and mapped?<\/li>\n\n\n\n<li><strong>Income account<\/strong> \u2014 Is revenue posted to the right account? (Remember: income accounts are tied to products.)<\/li>\n\n\n\n<li><strong>Fee amount<\/strong> \u2014 Are processing fees recorded as a separate expense?<\/li>\n\n\n\n<li><strong>Tax<\/strong> \u2014 Is sales tax calculated and mapped correctly?<\/li>\n\n\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3: Cross-Check in Your Accounting Software<\/h3>\n\n\n\n<p>Open your accounting software (QuickBooks, Xero, or Sage) and verify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Search for a synced transaction by amount or customer name.<\/li>\n\n\n\n<li>Confirm it appears in the correct income account and clearing\/bank account.<\/li>\n\n\n\n<li>Check that the journal entry or sales receipt format matches your expectations.<\/li>\n\n\n\n<li>Verify the clearing account balance makes sense.<\/li>\n\n\n<\/ul>\n\n\n\n<p><strong>Tip:<\/strong> Compare 3\u20135 transactions between Synder and your accounting software. If they all match, your settings are likely correct for the rest.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 4: Check for Errors<\/h3>\n\n\n\n<p>Back in <strong>Platform transactions<\/strong>, filter by &#8220;Failed&#8221; or &#8220;Canceled&#8221; status. Click <strong>Explain<\/strong> on each one to see the specific error and recommended fix.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Common Sync Errors and How to Fix Them<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Error: Product or Service Not Found<\/h3>\n\n\n\n<p><strong>Cause:<\/strong> A product from your sales platform could not be found or created in your accounting software.<\/p>\n\n\n\n<p><strong>Fix:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Go to <strong>Settings \u2192 [Your Integration] \u2192 Products\/Services<\/strong> tab.<\/li>\n\n\n\n<li>Add a product mapping for the missing item.<\/li>\n\n\n\n<li>Click <strong>Update<\/strong>.<\/li>\n\n\n\n<li>Return to <strong>Platform transactions<\/strong>, select the failed transactions, and choose <strong>Actions \u2192 Sync<\/strong>.<\/li>\n\n\n<\/ul>\n\n\n\n<p>See the full guide: <a href=\"https:\/\/synder.com\/help\/transaction-can-not-be-synchronized-without-product-or-service\/\">Transaction Cannot Be Synchronized Without Product or Service<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"1311\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/settings-general.png\" alt=\"Synder Settings page\" class=\"wp-image-25809\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/settings-general.png 1280w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/settings-general-293x300.png 293w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/settings-general-1000x1024.png 1000w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/settings-general-768x787.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/settings-general-1080x1106.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/settings-general-60x60.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/02\/settings-general-146x150.png 146w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Error: Account Not Found<\/h3>\n\n\n\n<p><strong>Cause:<\/strong> A mapped account was deleted or renamed in your accounting software.<\/p>\n\n\n\n<p><strong>Fix:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Go to <strong>Settings \u2192 [Your Integration]<\/strong>.<\/li>\n\n\n\n<li>Update the affected account mapping to an active account.<\/li>\n\n\n\n<li>Click <strong>Update<\/strong>.<\/li>\n\n\n\n<li>Return to <strong>Platform transactions<\/strong> and re-sync using <strong>Actions \u2192 Sync<\/strong>.<\/li>\n\n\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Error: Duplicate Transaction<\/h3>\n\n\n\n<p><strong>Cause:<\/strong> This transaction was already recorded in your accounting software (manually or from a previous sync).<\/p>\n\n\n\n<p><strong>Fix:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>If the existing entry in your books is correct, you can skip the Synder transaction.<\/li>\n\n\n\n<li>If the Synder version is correct, delete the duplicate in your accounting software, then re-sync from Synder using <strong>Actions \u2192 Sync<\/strong>.<\/li>\n\n\n\n<li>To prevent future duplicates, use one method \u2014 manual entry OR Synder \u2014 not both.<\/li>\n\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">If Something Is Wrong: How to Undo and Re-Sync<\/h2>\n\n\n\n<p>If you find errors after syncing:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n\n<li>In <strong>Platform transactions<\/strong>, find the problematic transaction.<\/li>\n\n\n\n<li>Click <strong>Rollback<\/strong> to remove it from your accounting software.<\/li>\n\n\n\n<li>Go to <strong>Settings<\/strong>, fix the relevant configuration, and click <strong>Update<\/strong>.<\/li>\n\n\n\n<li>Return to <strong>Platform transactions<\/strong> and re-sync the transaction using <strong>Actions \u2192 Sync<\/strong>. It will now use the corrected settings.<\/li>\n\n\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Batch Review: Reviewing Large Numbers of Transactions<\/h2>\n\n\n\n<p>If you have hundreds or thousands of transactions to review, checking each one individually is not practical. Here is a batch review approach:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Filter by status &#8220;Failed&#8221; or &#8220;Canceled&#8221; first<\/strong> \u2014 fix all errors before reviewing successful syncs. These are your highest priority.<\/li>\n\n\n\n<li><strong>Filter by &#8220;Synced with warnings&#8221;<\/strong> \u2014 review each warning to ensure auto-created products or approximate tax mappings are acceptable.<\/li>\n\n\n\n<li><strong>Spot-check 5\u201310 &#8220;Synced&#8221; transactions<\/strong> \u2014 pick a mix of different amounts, customers, and dates. If they all look correct, your settings are likely solid.<\/li>\n\n\n\n<li><strong>Run a P&amp;L comparison<\/strong> \u2014 in your accounting software, run a Profit &amp; Loss report for the sync period and compare totals against your payment platform&#8217;s reports.<\/li>\n\n\n\n<li><strong>Check clearing account balances<\/strong> \u2014 the balance in your clearing account should approximately match the balance shown on your payment platform&#8217;s dashboard.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Everything Looks Good? Next Steps<\/h2>\n\n\n\n<p>If your review confirms everything is accurate \u2014 congratulations! Here is what to do next:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable auto-sync<\/strong> if you have not already \u2014 go to Settings \u2192 your integration \u2192 turn on the Auto-Sync toggle. This ensures new transactions are synced automatically going forward.<\/li>\n\n\n\n<li><strong>Set up Smart Rules<\/strong> (Pro plan) \u2014 automate categorization, customer mapping, and other repetitive tasks. See <a href=\"https:\/\/synder.com\/help\/smart-rules-synder\/\">Smart Rules guide<\/a>.<\/li>\n\n\n\n<li><strong>Import historical transactions<\/strong> \u2014 if you need to sync older transactions, use the date range filter in Platform transactions to import and sync past data.<\/li>\n\n\n\n<li><strong>Schedule periodic reviews<\/strong> \u2014 check your synced transactions weekly or monthly, especially clearing account balances and any &#8220;Synced with warnings&#8221; entries.<\/li>\n\n\n\n<li><strong>Connect additional platforms<\/strong> \u2014 if you sell through multiple channels (Shopify + Stripe + PayPal), connect them all to get a complete picture in your books.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Need Help?<\/h2>\n\n\n\n<p>If you encounter errors you cannot resolve, <a href=\"https:\/\/synder.com\/contact\/\">reach out to the Synder support team<\/a> via chat or email. Include the Explain details from the affected transactions for faster diagnosis.<\/p>\n\n\n\n<p><strong>Related articles:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><a href=\"https:\/\/synder.com\/help\/synder-settings-checklist-first-sync\/\">Settings Checklist: Configure Synder Before Your First Sync<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/synder.com\/help\/sync-keeps-pausing\/\">Troubleshooting: Why Your Synder Sync Keeps Pausing<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/synder.com\/help\/transaction-management-per-transaction-sync-statuses-and-what-they-mean\/\">Sync Statuses Explained<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/synder.com\/help\/synder-user-guide\/\">Per Transaction Sync: Synder User Guide<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/synder.com\/help\/transaction-can-not-be-synchronized-without-product-or-service\/\">Product Search Priority<\/a><\/li>\n\n\n<\/ul>\n\n","protected":false},"excerpt":{"rendered":"<p>You have imported and synced your transactions \u2014 now what? Reviewing your synced data is a critical step that many new users skip. This guide walks you through the review process, shows you what to look for, and explains how to fix common errors. Why You Should Review Synced Transactions Syncing without reviewing is like [&hellip;]<\/p>\n","protected":false},"author":2318,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[424,2,409,396,362,367],"tags":[13,16,17,19],"ppma_author":[351],"class_list":["post-25734","post","type-post","status-publish","format-standard","hentry","category-payment-integrations","category-get-started","category-stripe-integration","category-diagnostics-reference","category-synder-dashboard","category-troubleshooting","tag-sync-transactions","tag-reconcile","tag-reconciliation","tag-synder"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to 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href=\"https:\/\/synder.com\/help\/category\/payment-integrations\/\" class=\"advgb-post-tax-term\">Payment Integrations<\/a>","<a href=\"https:\/\/synder.com\/help\/category\/get-started\/\" class=\"advgb-post-tax-term\">Getting Started<\/a>","<a href=\"https:\/\/synder.com\/help\/category\/payment-integrations\/stripe-integration\/\" class=\"advgb-post-tax-term\">Stripe<\/a>","<a href=\"https:\/\/synder.com\/help\/category\/troubleshooting\/diagnostics-reference\/\" class=\"advgb-post-tax-term\">Diagnostics &amp; Reference<\/a>","<a href=\"https:\/\/synder.com\/help\/category\/get-started\/synder-dashboard\/\" class=\"advgb-post-tax-term\">Synder Dashboard<\/a>","<a href=\"https:\/\/synder.com\/help\/category\/troubleshooting\/\" class=\"advgb-post-tax-term\">Troubleshooting &amp; Diagnostics<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Payment Integrations<\/span>","<span class=\"advgb-post-tax-term\">Getting Started<\/span>","<span 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