{"id":25359,"date":"2026-01-12T13:56:02","date_gmt":"2026-01-12T13:56:02","guid":{"rendered":"https:\/\/synder.com\/help\/?p=25359"},"modified":"2026-10-21T19:11:30","modified_gmt":"2026-10-21T19:11:30","slug":"smart-reconciliation-availability-and-supported-platforms","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/smart-reconciliation-availability-and-supported-platforms\/","title":{"rendered":"Smart Reconciliation Availability and Supported Platforms"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/synder.com\/help\/what-is-smart-reconciliation-and-how-does-it-work\/\">Smart Reconciliation<\/a> connects your payments with the matching orders from your online store. It enriches the synced transaction with full order details. Instead of syncing only a payment amount and date, the transaction includes products, taxes, shipping, discounts, and customer information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This guide explains where Smart Reconciliation is available and which platform combinations it supports.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Where Smart Reconciliation is available<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Smart Reconciliation is included in the standard Synder functionality, even on trial. <strong>The feature is not available if your organization uses Synder Summary Sync mode.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can check whether Smart Reconciliation is active for your organization by following these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to your main settings.<\/li>\n\n\n\n<li>Click <strong>Match payments to store orders<\/strong>.\u00a0<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please note that<\/strong> the settings link appears only when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Smart Reconciliation is enabled for the organization.<\/li>\n\n\n\n<li>The ecommerce platform supports Smart Reconciliation (Shopify, WooCommerce, BigCommerce, eBay, Ecwid, Wix, Squarespace).<\/li>\n\n\n\n<li>At least one compatible payment processor is connected.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"770\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-link-annotated.jpg\" alt=\"Match payments to store orders link under the selected integration in Synder settings\" class=\"wp-image-32746\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-link-annotated.jpg 1280w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-link-annotated-300x180.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-link-annotated-1024x616.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-link-annotated-768x462.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-link-annotated-1080x650.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-link-annotated-60x36.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-link-annotated-150x90.jpg 150w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><br><\/strong><strong><br><\/strong><strong><br><\/strong><strong>Supported platform combinations<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>E-commerce platform<\/strong><\/td><td><strong>Supported payment processors<\/strong><\/td><td><strong>Matching notes<\/strong><\/td><\/tr><tr><td><strong>Shopify<\/strong><\/td><td>Stripe; PayPal; Square; Authorize.net; Braintree; Affirm; Afterpay\/Clearpay; Amazon Pay<\/td><td>Standard matching using available order and payment identifiers<\/td><\/tr><tr><td><strong>WooCommerce<\/strong><\/td><td>Stripe; PayPal; Square; Authorize.net; Affirm; Afterpay; Amazon Pay<\/td><td>Standard matching using available order and payment identifiers<\/td><\/tr><tr><td><strong>BigCommerce<\/strong><\/td><td>Stripe; PayPal; Square; Authorize.net; Braintree; Affirm; Afterpay; Amazon Pay<\/td><td>Standard matching using available order and payment identifiers<\/td><\/tr><tr><td><strong>eBay<\/strong><\/td><td>PayPal<\/td><td>Matches by buyer username within a short date window<\/td><\/tr><tr><td><strong>Ecwid<\/strong><\/td><td>Stripe; Square<\/td><td>Uses direct order ID matching<\/td><\/tr><tr><td><strong>Wix<\/strong><\/td><td>PayPal<\/td><td>Uses direct order ID matching<\/td><\/tr><tr><td><strong>Squarespace<\/strong><\/td><td>Stripe<\/td><td>Standard matching<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to control which combinations are active<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can manage Smart Reconciliation settings by going directly to your settings and clicking <strong>Match payments to store orders<\/strong>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From the settings page, you can enable or disable individual payment processor and ecommerce platform combinations using toggles. If you disable a combination, Synder will skip order matching for that pair and sync only payment-level data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have not changed any settings yet, all valid combinations are enabled by default. An \u201cX\/Y enabled\u201d counter shows how many available combinations for each platform are currently active.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"643\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-title-annotated.jpg\" alt=\"Match payments to store orders page with its title and subtitle in Synder\" class=\"wp-image-32747\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-title-annotated.jpg 1280w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-title-annotated-300x151.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-title-annotated-1024x514.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-title-annotated-768x386.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-title-annotated-1080x543.jpg 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-title-annotated-60x30.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-title-annotated-150x75.jpg 150w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Common customer questions<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Is Smart Reconciliation included in my plan?<\/strong><strong><br><\/strong>Smart Reconciliation is included in Pro and Enterprise plans. Availability on Trial and Basic plans depends on your specific configuration. You can confirm this in your subscription details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>I use Summary Sync. Can I use Smart Reconciliation?<\/strong><strong><br><\/strong>No. Smart Reconciliation is not available when Summary Sync is enabled.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Which platforms and payment processors are supported?<\/strong><strong><br><\/strong>Major ecommerce platforms and payment processors are supported, as listed above. The official Confluence documentation contains the most current and complete list.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Can I enable only specific combinations, such as allowing Stripe but disabling PayPal for the same store?<\/strong><strong><br><\/strong>Yes. You can enable or disable individual combinations through the <strong>Match payments to store orders<\/strong> link in your store settings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Why don\u2019t I see the Match payments to store orders link?<\/strong><strong><br><\/strong>The link appears only when Smart Reconciliation is available on your plan, your organization is not using Summary Sync, your ecommerce platform supports the feature, and at least one compatible payment processor is connected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Will changing the toggles affect past transactions?<\/strong><strong><br><\/strong>No. Changes apply only to future syncs. Previously synced transactions remain unchanged.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to the Synder Team<\/em><\/a>\u00a0via online support chat, phone, or email with any questions you have \u2013 we\u2019re always happy to help you!<br><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Smart Reconciliation connects your payments with the matching orders from your online store. It enriches the synced transaction with full order details. Instead of syncing only a payment amount and date, the transaction includes products, taxes, shipping, discounts, and customer information. This guide explains where Smart Reconciliation is available and which platform combinations it supports. [&hellip;]<\/p>\n","protected":false},"author":2316,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":"","_ppma_block_editor_authors":""},"categories":[391,388,406,398],"tags":[],"ppma_author":[349],"class_list":["post-25359","post","type-post","status-publish","format-standard","hentry","category-other","category-advanced-features","category-woocommerce-ecommerce-integration","category-ecommerce-integrations-main"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Smart Reconciliation Availability and Supported Platforms - Synder<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/smart-reconciliation-availability-and-supported-platforms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Smart Reconciliation Availability and Supported Platforms - Synder\" \/>\n<meta property=\"og:description\" content=\"Smart Reconciliation connects your payments with the matching orders from your online store. It enriches the synced transaction with full order details. Instead of syncing only a payment amount and date, the transaction includes products, taxes, shipping, discounts, and customer information. This guide explains where Smart Reconciliation is available and which platform combinations it supports. [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/synder.com\/help\/smart-reconciliation-availability-and-supported-platforms\/\" \/>\n<meta property=\"og:site_name\" content=\"Synder\" \/>\n<meta property=\"article:published_time\" content=\"2026-01-12T13:56:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-21T19:11:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/10\/match-payments-link-annotated.jpg\" \/>\n<meta name=\"author\" content=\"Vili Varazi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vili Varazi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Smart Reconciliation Availability and Supported Platforms - Synder","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/synder.com\/help\/smart-reconciliation-availability-and-supported-platforms\/","og_locale":"en_US","og_type":"article","og_title":"Smart Reconciliation Availability and Supported Platforms - Synder","og_description":"Smart Reconciliation connects your payments with the matching orders from your online store. 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