{"id":25212,"date":"2025-11-17T11:40:29","date_gmt":"2025-11-17T11:40:29","guid":{"rendered":"https:\/\/synder.com\/help\/?p=25212"},"modified":"2026-03-17T15:33:53","modified_gmt":"2026-03-17T15:33:53","slug":"balance-reconciliation-what-to-do-if-reconciled-transactions-were-rolled-back","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/balance-reconciliation-what-to-do-if-reconciled-transactions-were-rolled-back\/","title":{"rendered":"Balance Reconciliation Feature: What to do if reconciled transactions were rolled back?"},"content":{"rendered":"\n<p>In some cases, you may have already reconciled a period in your accounting system when transactions are later rolled back from Synder. This rollback removes the corresponding transactions from your accounting platform (e.g., QuickBooks Online, Xero, Oracle NetSuite, etc.), which can lead to reconciliation discrepancies.<\/p>\n\n\n\n<p>As a result, you might encounter issues such as <strong>starting balance discrepancies<\/strong>, especially if the deleted transactions were part of a previously reconciled period. Even if you re-sync the same transactions with identical dates and amounts, the reconciliation will <strong>not automatically restore<\/strong>. Manual adjustments are typically required to correct the discrepancy.<\/p>\n\n\n\n<p>Below is an example of a <strong>starting balance discrepancy<\/strong> that may appear in your accounting system:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"858\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image-9-1024x858.png\" alt=\"\" class=\"wp-image-25213\" style=\"width:451px;height:auto\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image-9-1024x858.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image-9-300x251.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image-9-768x644.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image-9-60x50.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image-9-150x126.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image-9.png 1074w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to resolve the issue in QuickBooks Online<\/strong><\/h2>\n\n\n\n<p>To manually correct the discrepancy and restore your reconciliation:<strong><br><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Locate and open the affected transaction<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigate to the <strong>Chart of Accounts<\/strong> \u2192 locate the relevant account \u2192 click <strong>View Register<\/strong>.<\/li>\n\n\n\n<li>Filter or scroll to the <strong>date range<\/strong> corresponding to the reconciled period.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"478\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image5-1024x478.png\" alt=\"\" class=\"wp-image-25214\" style=\"width:728px;height:auto\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image5-1024x478.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image5-300x140.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image5-768x358.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image5-1536x717.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image5-1080x504.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image5-60x28.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image5-150x70.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image5.png 1999w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sort the register by <strong>Reconciliation Status<\/strong> to identify transactions that are <strong>not marked as reconciled<\/strong> (these will have a blank status or display \u201cC\u201d).<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"409\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image2-1024x409.png\" alt=\"\" class=\"wp-image-25216\" style=\"width:716px;height:auto\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image2-1024x409.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image2-300x120.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image2-768x307.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image2-1536x614.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image2-1080x432.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image2-60x24.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image2-150x60.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image2.png 1999w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Mark transactions as reconciled<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click each affected transaction to open it for editing.<\/li>\n\n\n\n<li>In the <strong>Reconciliation Status<\/strong> field, change the value from blank or \u201cC\u201d to <strong>\u201cR\u201d<\/strong> (Reconciled).<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"377\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image4-1024x377.png\" alt=\"\" class=\"wp-image-25215\" style=\"width:709px;height:auto\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image4-1024x377.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image4-300x110.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image4-768x283.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image4-1536x566.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image4-1080x398.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image4-60x22.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image4-150x55.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image4.png 1999w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>QuickBooks will display a warning advising against changing reconciliation statuses manually once you click \u201cSave\u201d.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"514\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image1-1024x514.png\" alt=\"\" class=\"wp-image-25217\" style=\"width:695px;height:auto\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image1-1024x514.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image1-300x150.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image1-768x385.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image1-1080x542.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image1-60x30.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image1-150x75.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image1.png 1332w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In this scenario, the adjustment is intentional and safe \u2013 click <strong>Yes<\/strong> to proceed<br><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Verify the adjustment.<\/strong><strong><br><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once all affected transactions are marked as \u201cR\u201d, the total of these transactions should match the <strong>amount of the discrepancy<\/strong> shown in the reconciliation error.<br><\/li>\n\n\n\n<li>The starting balance discrepancy should now be resolved.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><em>If you need any assistance with your balance reconciliation, reach out to our<\/em><a href=\"https:\/\/synder.com\/contact\/\"><em> Synder Support Team<\/em><\/a><em> \u2013 we\u2019re happy to help.<\/em><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>In some cases, you may have already reconciled a period in your accounting system when transactions are later rolled back from Synder. This rollback removes the corresponding transactions from your accounting platform (e.g., QuickBooks Online, Xero, Oracle NetSuite, etc.), which can lead to reconciliation discrepancies. As a result, you might encounter issues such as starting [&hellip;]<\/p>\n","protected":false},"author":2233,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[384,56],"tags":[],"ppma_author":[338],"class_list":["post-25212","post","type-post","status-publish","format-standard","hentry","category-useful-reconciliation-features","category-reconciliation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Balance Reconciliation Feature: What to do if reconciled transactions were rolled back? - Synder<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/balance-reconciliation-what-to-do-if-reconciled-transactions-were-rolled-back\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Balance Reconciliation Feature: What to do if reconciled transactions were rolled back? - Synder\" \/>\n<meta property=\"og:description\" content=\"In some cases, you may have already reconciled a period in your accounting system when transactions are later rolled back from Synder. This rollback removes the corresponding transactions from your accounting platform (e.g., QuickBooks Online, Xero, Oracle NetSuite, etc.), which can lead to reconciliation discrepancies. As a result, you might encounter issues such as starting [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/synder.com\/help\/balance-reconciliation-what-to-do-if-reconciled-transactions-were-rolled-back\/\" \/>\n<meta property=\"og:site_name\" content=\"Synder\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-17T11:40:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-17T15:33:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image-9-1024x858.png\" \/>\n<meta name=\"author\" content=\"George Bylin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"George Bylin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Balance Reconciliation Feature: What to do if reconciled transactions were rolled back? - Synder","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/synder.com\/help\/balance-reconciliation-what-to-do-if-reconciled-transactions-were-rolled-back\/","og_locale":"en_US","og_type":"article","og_title":"Balance Reconciliation Feature: What to do if reconciled transactions were rolled back? - Synder","og_description":"In some cases, you may have already reconciled a period in your accounting system when transactions are later rolled back from Synder. This rollback removes the corresponding transactions from your accounting platform (e.g., QuickBooks Online, Xero, Oracle NetSuite, etc.), which can lead to reconciliation discrepancies. As a result, you might encounter issues such as starting [&hellip;]","og_url":"https:\/\/synder.com\/help\/balance-reconciliation-what-to-do-if-reconciled-transactions-were-rolled-back\/","og_site_name":"Synder","article_published_time":"2025-11-17T11:40:29+00:00","article_modified_time":"2026-03-17T15:33:53+00:00","og_image":[{"url":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image-9-1024x858.png"}],"author":"George Bylin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"George Bylin","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/synder.com\/help\/balance-reconciliation-what-to-do-if-reconciled-transactions-were-rolled-back\/","url":"https:\/\/synder.com\/help\/balance-reconciliation-what-to-do-if-reconciled-transactions-were-rolled-back\/","name":"Balance Reconciliation Feature: What to do if reconciled transactions were rolled back? - Synder","isPartOf":{"@id":"https:\/\/synder.com\/help\/#website"},"primaryImageOfPage":{"@id":"https:\/\/synder.com\/help\/balance-reconciliation-what-to-do-if-reconciled-transactions-were-rolled-back\/#primaryimage"},"image":{"@id":"https:\/\/synder.com\/help\/balance-reconciliation-what-to-do-if-reconciled-transactions-were-rolled-back\/#primaryimage"},"thumbnailUrl":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image-9-1024x858.png","datePublished":"2025-11-17T11:40:29+00:00","dateModified":"2026-03-17T15:33:53+00:00","author":{"@id":"https:\/\/synder.com\/help\/#\/schema\/person\/bdbaa16742639e5b66d1597314150d70"},"breadcrumb":{"@id":"https:\/\/synder.com\/help\/balance-reconciliation-what-to-do-if-reconciled-transactions-were-rolled-back\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/synder.com\/help\/balance-reconciliation-what-to-do-if-reconciled-transactions-were-rolled-back\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/synder.com\/help\/balance-reconciliation-what-to-do-if-reconciled-transactions-were-rolled-back\/#primaryimage","url":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image-9.png","contentUrl":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/11\/image-9.png","width":1074,"height":900},{"@type":"BreadcrumbList","@id":"https:\/\/synder.com\/help\/balance-reconciliation-what-to-do-if-reconciled-transactions-were-rolled-back\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/synder.com\/help\/"},{"@type":"ListItem","position":2,"name":"Balance Reconciliation Feature: What to do if reconciled transactions were rolled back?"}]},{"@type":"WebSite","@id":"https:\/\/synder.com\/help\/#website","url":"https:\/\/synder.com\/help\/","name":"Synder","description":"Articles &amp; FAQ","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/synder.com\/help\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/bdbaa16742639e5b66d1597314150d70","name":"George Bylin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/image\/d964462c94c5eab2959c8b8c4e5201f2","url":"https:\/\/secure.gravatar.com\/avatar\/0518e0b967bd48f772b5909627a09fcc?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0518e0b967bd48f772b5909627a09fcc?s=96&d=mm&r=g","caption":"George Bylin"},"url":"https:\/\/synder.com\/help\/author\/egorbylin\/"}]}},"author_meta":{"display_name":"George Bylin","author_link":"https:\/\/synder.com\/help\/author\/egorbylin\/"},"featured_img":null,"coauthors":[{"link":"https:\/\/synder.com\/help\/author\/egorbylin\/","display_name":"George Bylin"}],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/synder.com\/help\/category\/reconciliation\/useful-reconciliation-features\/\" class=\"advgb-post-tax-term\">Useful Reconciliation Features<\/a>","<a href=\"https:\/\/synder.com\/help\/category\/reconciliation\/\" class=\"advgb-post-tax-term\">Reconciliation<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Useful Reconciliation Features<\/span>","<span class=\"advgb-post-tax-term\">Reconciliation<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 5 months ago","modified":"Updated 3 weeks ago"},"absolute_dates":{"created":"Posted on November 17, 2025","modified":"Updated on March 17, 2026"},"absolute_dates_time":{"created":"Posted on November 17, 2025 11:40 am","modified":"Updated on March 17, 2026 3:33 pm"},"featured_img_caption":"","series_order":"","authors":[{"term_id":338,"user_id":2233,"is_guest":0,"slug":"egorbylin","display_name":"George Bylin","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/543115bfe37c160e73946ae9c0969368?s=96&d=mm&r=g","author_category":"","first_name":"","last_name":"","user_url":"","job_title":"","description":""}],"_links":{"self":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts\/25212"}],"collection":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/users\/2233"}],"replies":[{"embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/comments?post=25212"}],"version-history":[{"count":3,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts\/25212\/revisions"}],"predecessor-version":[{"id":26751,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts\/25212\/revisions\/26751"}],"wp:attachment":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/media?parent=25212"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/categories?post=25212"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/tags?post=25212"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/ppma_author?post=25212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}