{"id":24941,"date":"2025-06-26T16:08:59","date_gmt":"2025-06-26T16:08:59","guid":{"rendered":"https:\/\/synder.com\/help\/?p=24941"},"modified":"2026-03-25T13:57:11","modified_gmt":"2026-03-25T13:57:11","slug":"how-to-disable-quickbooks-onlines-automatically-apply-credits-setting-to-keep-your-synder-sync-accurate","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/how-to-disable-quickbooks-onlines-automatically-apply-credits-setting-to-keep-your-synder-sync-accurate\/","title":{"rendered":"How to Disable QuickBooks Online\u2019s \u2018Automatically Apply Credits\u2019 Setting to Keep Your Synder Sync Accurate"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>1.&nbsp; Why am I seeing this warning?<\/strong><\/h2>\n\n\n\n<p>If you\u2019re seeing the following warning message, this article is for you:<\/p>\n\n\n\n<p><em>Settings conflict<\/em><\/p>\n\n\n\n<p><em>The \u201cAutomatically Apply Credits\u201d setting in QuickBooks Online is enabled and conflicts with Synder. Please disable it to prevent discrepancies.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"976\" height=\"134\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image.png\" alt=\"\" class=\"wp-image-24943\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image.png 976w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image-300x41.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image-768x105.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image-60x8.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image-150x21.png 150w\" sizes=\"(max-width: 976px) 100vw, 976px\" \/><\/figure>\n\n\n\n<p>The banner appears because:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>QuickBooks Online\u2019s <strong>Automatically apply credits<\/strong> toggle is <strong>ON<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>AND, at least one of these situations applies to your setup:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Synder\u2019s setting<strong> Sync unpaid (open) invoices<\/strong> is <strong>ON<\/strong><\/li>\n\n\n\n<li>Synder\u2019s setting<strong> Apply payments to unpaid Invoice\/Bill transactions<\/strong> is <strong>ON<\/strong><\/li>\n\n\n\n<li>You sync invoices\/orders and their respective payments via Synder<\/li>\n<\/ul>\n\n\n\n<p><strong><em>Important<\/em><\/strong><strong>:<\/strong> Please refer to the FAQ section for specific exceptions.<\/p>\n\n\n\n<p><br>Synder keeps the credit-to-invoice-to-payment chain intact for every transaction it syncs from your sales channels. When QuickBooks Online\u2019s <strong>\u201cAutomatically Apply Credits\u201d<\/strong> setting is ON, QuickBooks Online will spot any <strong>existing<\/strong> unapplied credit (credit memo or customer payment) and instantly use it to close the <strong>new invoice that Synder just created<\/strong> for that same customer.<br><br>The moment the invoice arrives in QuickBooks, it consumes the available credit. This means Synder can&#8217;t link the payment to the invoice, so the payment won&#8217;t sync. This can throw off your cash balance and create a discrepancy in your Clearing Account, meaning Synder&#8217;s records and your QuickBooks Online balances won&#8217;t match up.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2.&nbsp; How to turn off \u201cAutomatically apply credits\u201d<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Sign in<\/strong> to QuickBooks Online as an admin.<\/li>\n\n\n\n<li>Click <strong>\u2699 Gear \u25b8 Account &amp; Settings<\/strong>.<\/li>\n\n\n\n<li>Choose <strong>Advanced<\/strong> in the left sidebar.<\/li>\n\n\n\n<li>Scroll to <strong>Automation<\/strong> and click <strong>\u270f\ufe0f Edit<\/strong>.<\/li>\n\n\n\n<li>Toggle <strong>Automatically apply credits<\/strong> to <strong>OFF<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Save<\/strong>, then <strong>Done<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>That\u2019s it\u2014no other settings need to change.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3.&nbsp; Fixing records that were already mismatched<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Option A:&nbsp; Roll back and resync in Synder<\/strong><\/h3>\n\n\n\n<p>Using Synder\u2019s Rollback function, you can delete affected transactions and resync them correctly into your books once you switch off the QuickBooks Online Automatically apply credits setting.<\/p>\n\n\n\n<p>First, you need to select the transactions affected by the settings conflict. To do that, go to Platform Transactions. Since this setting conflict applies to your sales transactions, you need to roll them all back and then resync them.&nbsp;<\/p>\n\n\n\n<p><strong><em>Note:<\/em><\/strong> You can exclude fees and payouts from the rollback\/resync, as they are not affected by the setting conflict.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Once you have determined which transactions you want to roll back, select all that apply.<\/li>\n<\/ol>\n\n\n\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcLHmlh4jI_v8ihabJJMkV5AAiUMvi5yyOl_eK0sponF0axjrWiVPbXU0VMCV0PehVAltVOxnuDjnjSVdPejfST8i6G0D9Y8c599smLDMCPSzfI39Y8nnbO1bPMZhfMdaGEY9keWw?key=5_jk3SAh41fSriNm8pk2yQ\" width=\"624\" height=\"300\"><br><br>2. Then, click<strong> Actions<\/strong>-&gt;<strong>Rollback <\/strong>to delete them from your books.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"767\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image-1.png\" alt=\"\" class=\"wp-image-24944\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image-1.png 1600w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image-1-300x144.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image-1-1024x491.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image-1-768x368.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image-1-1536x736.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image-1-1080x518.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image-1-60x29.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image-1-150x72.png 150w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<p>3. After Synder has completed deleting the transactions, you will be able to see that the sync status has changed to<strong> Deleted<\/strong> or <strong>Deleted with warnings<\/strong>. This confirms that these transactions are no longer in your books.<br><br><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcQg3MMfkwFUa-rjW5z_vANnbdiELIN6NEzOh9DwbOgnQZDbWq44ikSwM1gvnk6ekCjSK094zbuTV1VsnoJgwoVpThK3iAkjUxCENkuo9L8yLvxsh-Nql-uuxHbP5Q2brjcUobLWA?key=5_jk3SAh41fSriNm8pk2yQ\" width=\"624\" height=\"304\"><\/p>\n\n\n\n<p>4. Last but not least, you can now sync transactions back into your books. But first, make sure that you <strong>switched off<\/strong> the \u201cAutomatically apply credits\u201d setting in QuickBooks Online. Simply select all transactions that you just rolled back and sync them to the books.<br><br><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXf7c64LSzEKrpUbKjBHWp4yW6eLor2KUirPcZhy_cVsLVNke7XXlJamUuYLbNGuwV2P2QoZTyvbceZ-NkR2hj-6BKcGTTqGVAzUkCR2A5M-38EHjudz1APgJjIqRJCu8zg9-vt1BA?key=5_jk3SAh41fSriNm8pk2yQ\" width=\"624\" height=\"304\"><\/p>\n\n\n\n<p><strong>Result:<\/strong><br>Once transactions are synced back to the books, Synder will close created invoices with corresponding payments, making the Clearing Account balance correct. At the same time, any credit notes or payments QuickBooks had automatically applied will now be left unapplied.<br><br><strong>Option B: Manually unapply credits in QuickBooks Online<\/strong><\/p>\n\n\n\n<p><em>Detach an auto-applied credit memo from the wrong invoice.<\/em><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Open the affected invoice.<\/strong><br>At the top, you\u2019ll see it marked as<strong> Paid<\/strong>, and just below the balance, there\u2019s a blue link that says <strong>Payment (\u2014)<\/strong> or <strong>Credit Memo (\u2014).<\/strong><br><\/li>\n\n\n\n<li><strong>Drill into the payment record.<\/strong><strong><br><\/strong>Click that blue link. A <strong>Receive Payment<\/strong> window opens, and you\u2019ll see the credit memo listed on its first line.<br><\/li>\n\n\n\n<li><strong>Void (or Delete) the payment record.<\/strong><strong><br><\/strong>Scroll to the bottom, choose <strong>More \u25be \u2192 Void<\/strong> (or <strong>Delete<\/strong>) and confirm.<\/li>\n<\/ol>\n\n\n\n<p><strong><em>Tip<\/em><\/strong><strong>:<\/strong> Void keeps a record for your audit trail, while Delete removes it completely. Either option will unapply the credit.<em><br><\/em><br><em>What it does:<\/em> it removes the behind-the-scenes \u201cpayment\u201d QuickBooks created when it auto-applied the credit, so the credit memo becomes <strong>Unapplied<\/strong> and the invoice reopens.<\/p>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li><strong>Save &amp; close<\/strong> the payment window. The invoice now shows <strong>Open<\/strong>.<br><\/li>\n\n\n\n<li><strong>Apply the credit to the right invoice.<\/strong><strong><br><\/strong>Open the correct invoice \u2192 click <strong>Receive Payment<\/strong> \u2192 tick the credit memo \u2192 <strong>Save<\/strong>.<br><\/li>\n<\/ol>\n\n\n\n<p><strong><em>Note<\/em><\/strong><strong>:&nbsp; For many invoices,<\/strong> go to <strong>Sales \u25b8 All Sales \u25b8 Filter = Payments<\/strong>, tick the unwanted payments, and choose <strong>Batch actions \u25b8 Delete<\/strong> (or Void) to free multiple credit memos at once.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4.&nbsp; FAQ<\/strong><\/h2>\n\n\n\n<p><strong>When can I leave QuickBooks Online\u2019s \u201cAutomatically Apply Credits\u201d ON and still use Synder without issues?<\/strong><\/p>\n\n\n\n<p>Here are the scenarios when you can leave the setting ON:<\/p>\n\n\n\n<p>1.If Synder syncs only payments\/deposits while invoices already exist in your books (for example, they are created manually or by other third party apps). Here, Synder syncs only one part of the pair\u2014the payment part, so there is no conflict.<br><br>2. If you only sync invoices through Synder while you get payments via other means into QuickBooks Online, (for example, through bank feed or third party apps). Similarly as above, Synder syncs only one part of the pair. This time, this is the invoice part, so there is no conflict.<br><br>3. If you have other workflows that rely on this QuickBooks setting and turning it off would create more issues. In this case, simply leave it <strong>ON<\/strong>. Synder will flag any affected transactions with a <strong>\u201cSynced with warnings\u201d<\/strong> status, letting you spot and correct those entries whenever it\u2019s convenient.<\/p>\n\n\n\n<p><strong>Does this setting affect Summary Sync?<\/strong><strong><br><\/strong>No, Summary Sync uses journal entries, so the setting never triggers.<\/p>\n\n\n\n<p><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to Synder Team<\/em><\/a>\u00a0via online support chat, phone, or email with any questions you have \u2013 we\u2019re always happy to help you!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1.&nbsp; Why am I seeing this warning? If you\u2019re seeing the following warning message, this article is for you: Settings conflict The \u201cAutomatically Apply Credits\u201d setting in QuickBooks Online is enabled and conflicts with Synder. Please disable it to prevent discrepancies. The banner appears because: AND, at least one of these situations applies to your [&hellip;]<\/p>\n","protected":false},"author":2233,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[385,71],"tags":[],"ppma_author":[338],"class_list":["post-24941","post","type-post","status-publish","format-standard","hentry","category-handling-invoices","category-quickbooks-online"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Disable QuickBooks Online\u2019s \u2018Automatically Apply Credits\u2019 Setting to Keep Your Synder Sync Accurate - Synder<\/title>\n<meta name=\"description\" content=\"Learn how to disable QuickBooks Online&#039;s auto-apply credits setting to prevent sync conflicts with Synder. 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Keep your reconciliation accurate with this quick fix.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/synder.com\/help\/how-to-disable-quickbooks-onlines-automatically-apply-credits-setting-to-keep-your-synder-sync-accurate\/","og_locale":"en_US","og_type":"article","og_title":"How to Disable QuickBooks Online\u2019s \u2018Automatically Apply Credits\u2019 Setting to Keep Your Synder Sync Accurate - Synder","og_description":"Learn how to disable QuickBooks Online's auto-apply credits setting to prevent sync conflicts with Synder. Keep your reconciliation accurate with this quick fix.","og_url":"https:\/\/synder.com\/help\/how-to-disable-quickbooks-onlines-automatically-apply-credits-setting-to-keep-your-synder-sync-accurate\/","og_site_name":"Synder","article_published_time":"2025-06-26T16:08:59+00:00","article_modified_time":"2026-03-25T13:57:11+00:00","og_image":[{"url":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image.png"}],"author":"George Bylin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"George Bylin","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/synder.com\/help\/how-to-disable-quickbooks-onlines-automatically-apply-credits-setting-to-keep-your-synder-sync-accurate\/","url":"https:\/\/synder.com\/help\/how-to-disable-quickbooks-onlines-automatically-apply-credits-setting-to-keep-your-synder-sync-accurate\/","name":"How to Disable QuickBooks Online\u2019s \u2018Automatically Apply Credits\u2019 Setting to Keep Your Synder Sync Accurate - Synder","isPartOf":{"@id":"https:\/\/synder.com\/help\/#website"},"primaryImageOfPage":{"@id":"https:\/\/synder.com\/help\/how-to-disable-quickbooks-onlines-automatically-apply-credits-setting-to-keep-your-synder-sync-accurate\/#primaryimage"},"image":{"@id":"https:\/\/synder.com\/help\/how-to-disable-quickbooks-onlines-automatically-apply-credits-setting-to-keep-your-synder-sync-accurate\/#primaryimage"},"thumbnailUrl":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2025\/06\/image.png","datePublished":"2025-06-26T16:08:59+00:00","dateModified":"2026-03-25T13:57:11+00:00","author":{"@id":"https:\/\/synder.com\/help\/#\/schema\/person\/bdbaa16742639e5b66d1597314150d70"},"description":"Learn how to disable QuickBooks Online's auto-apply credits setting to prevent sync conflicts with Synder. 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