This guide explains how manual payouts and top-ups in Stripe affect Per Payout mode within Summary Sync in Synder.<\/p>\n\n\n\n
It applies only when:<\/p>\n\n\n\n
This guide does not apply to:<\/p>\n\n\n\n
In Summary Sync with Per-Payout summary period, Synder groups transactions based on Stripe payouts. Each payout includes all related sales and all related fees.<\/p>\n\n\n\n
Synder creates one summarized record including a single payout and all its corresponding transactions and fees. <\/p>\n\n\n\n
You can view the following guides for a better understanding of the Summary Sync and Per-Payout mode: Per-Payout mode relies on payouts reflecting actual transaction activity (sales minus fees). If the Stripe balance is adjusted manually, this relationship no longer holds. The most common cases are manual payouts and top-ups. In practice, this mode works best with automatic Stripe payouts, as manual balance changes can affect grouping and reconciliation.<\/p>\n\n\n\n Manual payouts are payouts where the amount is selected manually in Stripe instead of using automatic payout scheduling.<\/p>\n\n\n\n Synder expects each payout to match the total of the underlying transactions. With manual payouts, the payout amount may not match transaction totals, and transactions may be partially included or excluded. As a result, Synder cannot correctly group transactions into the payout.<\/p>\n\n\n\n Top-ups are manual additions of funds to the Stripe balance. They are not customer payments and not revenue.<\/p>\n\n\n\n Per-Payout Summary mode works only with transaction-based balances. Top-ups increase the balance without being linked to sales or fees, so payouts may include amounts that Synder cannot match.<\/p>\n\n\n\n My payout amount doesn\u2019t match the included transaction amount<\/strong><\/p>\n\n\n\n This usually happens when the payout includes items not reflected as normal transactions (manual payouts, top-ups, adjustments, or currency effects).<\/p>\n\n\n\n What to do<\/p>\n\n\n\n I see transactions outside the date range I imported<\/strong><\/p>\n\n\n\n In Per-Payout mode, summaries are built from the full payout content. A payout can include transactions with earlier transaction dates.<\/p>\n\n\n\n What to do<\/p>\n\n\n\n I don\u2019t see a payout summary for the dates I imported<\/strong><\/p>\n\n\n\n This usually happens when the payout is not yet available, or the imported date range does not fully cover the payout activity.<\/p>\n\n\n\n What to do<\/p>\n\n\n\n What if I use the invoice date as the transaction date?<\/strong><\/p>\n\n\n\n What happens if I enable Per Payout while Stripe payouts are set to Manual?<\/strong><\/p>\n\n\n\n If you enable Stripe Per-Payout in Synder but your Stripe payouts are manual, Stripe will not provide payout\u2011linked balance transactions<\/strong>. Synder will not<\/strong> be able to generate per\u2011payout summaries. You will effectively see:<\/p>\n\n\n\n
How Summary Sync works<\/em>
<\/em><\/a>Per Payout mode synchronization<\/em>
<\/em><\/a>Summary Sync \u2014 aggregating data daily or per payout<\/em><\/a><\/p>\n\n\n\nImportant Things To Know<\/strong><\/h2>\n\n\n\n
Manual payouts<\/strong><\/h2>\n\n\n\n
What to do<\/strong><\/h3>\n\n\n\n
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Top-ups<\/strong><\/h2>\n\n\n\n
What to do<\/strong><\/h3>\n\n\n\n
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Troubleshooting<\/strong><\/h2>\n\n\n\n
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Frequently asked questions<\/strong><\/h2>\n\n\n\n
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