{"id":23203,"date":"2024-09-11T17:28:22","date_gmt":"2024-09-11T17:28:22","guid":{"rendered":"https:\/\/synder.com\/help\/?p=23203"},"modified":"2026-03-30T19:20:30","modified_gmt":"2026-03-30T19:20:30","slug":"how-to-resolve-the-invalid-reference-id-line-salesitemlinedetail-itemref-error","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/how-to-resolve-the-invalid-reference-id-line-salesitemlinedetail-itemref-error\/","title":{"rendered":"How to Resolve the Invalid Reference Id : Line.SalesItemLineDetail.ItemRef. Error"},"content":{"rendered":"\n<p>We highly recommend resolving syncs with a Failed\/Canceled status to make sure all your transactions are recorded in your books. When you encounter a sync with a Failed\/Canceled status, always click the \u2018Explain\u2019 link to get more information.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXd-GVj5lvDhKGBNWYlvyvq6gpirkGmo90c5knW7gkQSpIychNo3ebDlQYccb38pCTaC-M0M2blD42zJyCX9hIRvwvN4ziDx-l5z3btqYql7nYHGfAK7_sNvbyGHd8YqT0iT3QHcVblziyQqrP7L3eIUAnwN?key=ENcZuBhTEZDwt083cshXnw\" alt=\"\"\/><\/figure>\n\n\n\n<p>In some cases, you might see the following error message when you scroll down to the Sync log section:<br>Line.SalesItemLineDetail.ItemRef: Invalid Reference Id : Line.SalesItemLineDetail.ItemRef.<br>This error is related to a temporary issue on the QuickBooks Online side. Synder has automations in place that periodically resync these failed transactions, so they should be eventually resolved.<\/p>\n\n\n\n<p>Alternatively, you can simply click the \u2018Sync again\u2019 button to push it to your books.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdL-QjtdOwahvJ8rc8cxgArBDrX0mTqcrzoqW3Fh1xmjVsfACDRcIcLbeZkZ54FOgnrjpHsOJITGU5UttZMRTpaG75jS57wa8QgcsotCcQ-6ndj7Ax9r6bheYoB6eRZRl4LWmK6ZE0mvzk7CN7LUV1weIN-?key=ENcZuBhTEZDwt083cshXnw\" alt=\"\"\/><\/figure>\n\n\n\n<p><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to Synder Team<\/em><\/a> via online support chat, phone, or email with any questions you have \u2013 we are always happy to help you!<\/p>\n\n\n\n<script>\nif (window.convertflow == undefined) {\nvar script = document.createElement('script'); \nscript.async = true;\nscript.src = \"https:\/\/js.convertflow.co\/production\/websites\/11040.js\"; \ndocument.body.appendChild(script); \n};\n<\/script>\n<div class=\"cf-cta-snippet cta74538\" website-id=\"11040\" cta-id=\"74538\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>We highly recommend resolving syncs with a Failed\/Canceled status to make sure all your transactions are recorded in your books. When you encounter a sync with a Failed\/Canceled status, always click the \u2018Explain\u2019 link to get more information. In some cases, you might see the following error message when you scroll down to the Sync [&hellip;]<\/p>\n","protected":false},"author":2233,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[394,367],"tags":[],"ppma_author":[338],"class_list":["post-23203","post","type-post","status-publish","format-standard","hentry","category-sync-error-messages","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Resolve the Invalid Reference Id Error - Synder Guide<\/title>\n<meta name=\"description\" content=\"Learn how to fix the &#039;Invalid Reference Id : Line.SalesItemLineDetail.ItemRef.&#039; error with this step-by-step guide.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/how-to-resolve-the-invalid-reference-id-line-salesitemlinedetail-itemref-error\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Resolve the Invalid Reference Id Error - 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Error"}]},{"@type":"WebSite","@id":"https:\/\/synder.com\/help\/#website","url":"https:\/\/synder.com\/help\/","name":"Synder","description":"Articles &amp; FAQ","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/synder.com\/help\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/bdbaa16742639e5b66d1597314150d70","name":"George Bylin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/image\/d964462c94c5eab2959c8b8c4e5201f2","url":"https:\/\/secure.gravatar.com\/avatar\/0518e0b967bd48f772b5909627a09fcc?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0518e0b967bd48f772b5909627a09fcc?s=96&d=mm&r=g","caption":"George Bylin"},"url":"https:\/\/synder.com\/help\/author\/egorbylin\/"}]}},"author_meta":{"display_name":"George Bylin","author_link":"https:\/\/synder.com\/help\/author\/egorbylin\/"},"featured_img":null,"coauthors":[{"link":"https:\/\/synder.com\/help\/author\/egorbylin\/","display_name":"George Bylin"}],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/synder.com\/help\/category\/troubleshooting\/sync-error-messages\/\" class=\"advgb-post-tax-term\">Sync Error Messages<\/a>","<a href=\"https:\/\/synder.com\/help\/category\/troubleshooting\/\" class=\"advgb-post-tax-term\">Troubleshooting &amp; Diagnostics<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Sync Error Messages<\/span>","<span class=\"advgb-post-tax-term\">Troubleshooting &amp; Diagnostics<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 2 years ago","modified":"Updated 4 weeks ago"},"absolute_dates":{"created":"Posted on September 11, 2024","modified":"Updated on March 30, 2026"},"absolute_dates_time":{"created":"Posted on September 11, 2024 5:28 pm","modified":"Updated on March 30, 2026 7:20 pm"},"featured_img_caption":"","series_order":"","authors":[{"term_id":338,"user_id":2233,"is_guest":0,"slug":"egorbylin","display_name":"George Bylin","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/543115bfe37c160e73946ae9c0969368?s=96&d=mm&r=g","author_category":"","first_name":"","last_name":"","user_url":"","job_title":"","description":""}],"_links":{"self":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts\/23203"}],"collection":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/users\/2233"}],"replies":[{"embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/comments?post=23203"}],"version-history":[{"count":1,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts\/23203\/revisions"}],"predecessor-version":[{"id":25651,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts\/23203\/revisions\/25651"}],"wp:attachment":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/media?parent=23203"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/categories?post=23203"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/tags?post=23203"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/ppma_author?post=23203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}