{"id":23006,"date":"2024-08-15T19:50:44","date_gmt":"2024-08-15T19:50:44","guid":{"rendered":"https:\/\/synder.com\/help\/?p=23006"},"modified":"2026-03-30T19:20:31","modified_gmt":"2026-03-30T19:20:31","slug":"how-to-fix-the-track-quantity-on-hand-error","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/how-to-fix-the-track-quantity-on-hand-error\/","title":{"rendered":"How to Fix the \u201cTrack Quantity on Hand\u201d Error"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Overview:<\/strong><\/p>\n\n\n\n<p style=\"margin-bottom: 5px\">1. <a href=\"#1\">What is the issue?<\/a><\/p>\n<p style=\"margin-bottom: 5px\">2. <a href=\"#2\">How to fix it:<\/a><\/p>\n<ul style=\"margin-bottom: 5px\">\n\t<li><a href=\"#3\">If you want to track inventory<\/a><\/li>\n\t<li><a href=\"#4\">If you don&#8217;t want to track inventory<\/a><\/li>\n<\/ul>\n\t<p style=\"margin-bottom: 5px\">3. <a href=\"#5\">Re-sync the failed transactions<\/a><\/p>\n\n\n\n<h2 id=\"1\"><strong>What is the issue?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you create an item in QuickBooks Online, it cannot be classified as inventory if the &#8220;Track quantity on hand&#8221; setting is turned off. This issue often arises if you are using Shopify and have enabled <strong><em>Inventory management<\/em><\/strong> in Synder, which attempts to create inventory products in your accounting software. However, if the &#8220;Track quantity on hand&#8221; setting is disabled in QuickBooks Online, Synder cannot create the inventory item.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"2\"><strong>How to fix it:<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">You have two options to resolve this issue, depending on whether you want to track inventory in QuickBooks Online.<\/p>\n\n\n\n<h3 id=\"3\">If you want to track inventory<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Enable \u201cTrack Quantity on Hand\u201d:<br><br>-Log in to <strong>QuickBooks Online<\/strong>.<br>-Click on the <strong>Gear icon<\/strong> in the upper-right corner and select <strong>Account and settings<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXeaucEUno03MVz-aZY9vRCGU6VHN4M6pOX7VRl94iTBrjMInXwSt27Qm1WMXQIZl074WL7G2kbY3ilXlKl0Cj27AVc_oK5mYA-BujpBjuzBVh7J6zi3IdpgUAP1vliPDCpfck9Y2DJObkrvshPJlUTrUcN-?key=cqZyo0ixjZ1znW1OSI5ivg\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">-Go to the <strong>Sales<\/strong> tab.<br>-Enable the <strong>Track quantity on hand<\/strong> setting. You might also want to enable <strong>Track quantity and price\/rate<\/strong>.<br>-Click <strong>Save<\/strong>, then <strong>Done<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdnSferL7tRUDsyEWDJxjbI0JiAo82UYr0_TR2Q2zEHI_U54VwBfj2LS3zq1-vKrSFbum22RrSbbEcVtAqhUozH3Z2Rs1JV1BbBSM2Fnet_HBgleCsQ4RqEZUVFkOPfKC_cUYJNLuWB8kDcGMuE70vqDQHD?key=cqZyo0ixjZ1znW1OSI5ivg\" alt=\"\"\/><\/figure>\n\n\n\n<h3 id=\"4\">If You Do not Want to Track Inventory<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Disable Inventory management in Synder:<br><br>-Log in to <strong>Synder<\/strong>.<br>-Go to the <strong>Settings<\/strong> tab on the left-side menu.<br>-Select <strong>Shopify<\/strong> from the <strong>Integration<\/strong> dropdown.<br>-Navigate to the <strong>Default settings<\/strong>.<br>-Go to the <strong>Inventory<\/strong> tab.<br>-Disable the <strong>Inventory management<\/strong> setting.<br>-Click <strong>Update<\/strong> to save the changes.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfMxa2-Eq_5WDxBxl0Gh5cygcT5c1GEk5FtvhMVHFi-bX-H6jW40wPmW6VfOTibb8OR0rbpvpSke_MgPOxx4EmFb0NDHbvaWzbQK6Oz2Nr58OkxD-6_Hn8dVJvHsWDRRH1bK9u7yl220Ninr4KA8saHLjyB?key=cqZyo0ixjZ1znW1OSI5ivg\" alt=\"\"\/><\/figure>\n\n\n\n<h3 id=\"5\"><strong><h2 id=\"5\"><strong>Re-sync the failed transactions<\/strong><\/h2><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To re-sync the failed transaction, follow the steps below:<br><br>-Go to the <strong>Transactions<\/strong> tab in Synder.<br>-Select <strong>Platform transactions<\/strong>.<br>-Put a checkmark next to the transactions with the <strong>Failed<\/strong> status that you want to re-sync. (<em>Tip:<\/em> You can filter these transactions by selecting <strong>Failed<\/strong> in the <strong>Sync status<\/strong> column and clicking <strong>Apply filter<\/strong>).<br>-Click the blue <strong>Actions<\/strong> button in the upper-left corner, then hit <strong>Sync<\/strong>. Confirm by clicking <strong>Sync<\/strong> in the pop-up window.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXd2-NN1odZPh-2L-nEWibelmPgIThT60qLUYvqLpxtmqAU4eQwhORsySb18-2d5BbPuE4wZXQgVbHMgZQTGhFRePpe55JgDouSPpuDrReF8OOwwyl2IDRaCJgzjpUc4oDLHz2R6onvaAQ9Hr6RvSnm-810E?key=cqZyo0ixjZ1znW1OSI5ivg\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to Synder Team<\/em><\/a> via online support chat, phone, or email with any questions you have \u2013 we are always happy to help you!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview: 1. What is the issue? 2. How to fix it: If you want to track inventory If you don&#8217;t want to track inventory 3. Re-sync the failed transactions What is the issue? When you create an item in QuickBooks Online, it cannot be classified as inventory if the &#8220;Track quantity on hand&#8221; setting is [&hellip;]<\/p>\n","protected":false},"author":2233,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":"","_ppma_block_editor_authors":""},"categories":[394,367],"tags":[],"ppma_author":[338],"class_list":["post-23006","post","type-post","status-publish","format-standard","hentry","category-sync-error-messages","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Fix the \u201cTrack Quantity on Hand\u201d Error - Synder<\/title>\n<meta name=\"description\" content=\"Fix the &quot;Track Quantity on Hand&quot; error quickly with this troubleshooting guide. Resolve issues and keep your inventory on track.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/how-to-fix-the-track-quantity-on-hand-error\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Fix the \u201cTrack Quantity on Hand\u201d Error - Synder\" \/>\n<meta property=\"og:description\" content=\"Fix the &quot;Track Quantity on Hand&quot; error quickly with this troubleshooting guide. Resolve issues and keep your inventory on track.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/synder.com\/help\/how-to-fix-the-track-quantity-on-hand-error\/\" \/>\n<meta property=\"og:site_name\" content=\"Synder\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-15T19:50:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-30T19:20:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXeaucEUno03MVz-aZY9vRCGU6VHN4M6pOX7VRl94iTBrjMInXwSt27Qm1WMXQIZl074WL7G2kbY3ilXlKl0Cj27AVc_oK5mYA-BujpBjuzBVh7J6zi3IdpgUAP1vliPDCpfck9Y2DJObkrvshPJlUTrUcN-?key=cqZyo0ixjZ1znW1OSI5ivg\" \/>\n<meta name=\"author\" content=\"George Bylin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"George Bylin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Fix the \u201cTrack Quantity on Hand\u201d Error - Synder","description":"Fix the \"Track Quantity on Hand\" error quickly with this troubleshooting guide. 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