{"id":22731,"date":"2024-07-01T18:09:34","date_gmt":"2024-07-01T18:09:34","guid":{"rendered":"https:\/\/synder.com\/help\/?p=22731"},"modified":"2026-03-30T19:20:33","modified_gmt":"2026-03-30T19:20:33","slug":"how-synder-works-with-canceled-voided-transactions","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/how-synder-works-with-canceled-voided-transactions\/","title":{"rendered":"How Synder Works With Canceled\/Voided Transactions"},"content":{"rendered":"\n<p>If transactions are canceled or voided on your payment platform or ecommerce site, Synder&#8217;s functionality may differ across integrations. Here\u2019s a simplified breakdown of how it works.<\/p>\n\n\n\n<p style=\"margin-bottom: 5px\"><b>Overview:<\/b><\/p>\n<ol>\n\t<li style=\"margin-bottom: 5px\"><p style=\"margin-bottom: 5px\"><a href=\"#1\">Platforms where Synder automatically rolls back (deletes) transactions<\/a><\/p><\/li>\n\t<li style=\"margin-bottom: 5px\"><p style=\"margin-bottom: 5px\"><a href=\"#2\">Platforms where Synder does not automatically roll back (delete) transactions<\/a><\/p><\/li>\n<\/ol>\n\n\n\n<h2 id=\"1\"><strong>Platforms where Synder automatically rolls back (deletes) transactions<\/strong><\/h2>\n\n\n\n<p>Synder seamlessly handles canceled or voided transactions on the following platforms:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Shopify (when marked as canceled or voided)<\/li><li>PayPal (when marked as voided)<\/li><li>Stripe (when marked as voided or uncollectible)<\/li><\/ul>\n\n\n\n<h2 id=\"2\"><strong>Platforms where Synder does not automatically roll back (delete) transactions<\/strong><\/h2>\n\n\n\n<p>Synder does not automatically delete transactions on the following platforms:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Amazon<\/li><li>Ecwid<\/li><li>BigCommerce<\/li><li>Clover<\/li><li>eBay<\/li><li>Etsy<\/li><li>Faire<\/li><li>Magento<\/li><li>ShipStation<\/li><li>Square<\/li><li>Squarespace<\/li><li>TikTok<\/li><li>Walmart<\/li><li>Wix<\/li><li>WooCommerce<\/li><\/ul>\n\n\n\n<p><strong>Note:<\/strong> Some integrations listed above do not have a voided or canceled status, hence Synder does not automatically delete such transactions.<\/p>\n\n\n\n<p><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to Synder Team<\/em><\/a> via online support chat, phone, or email with any questions you have \u2013 we\u2019re always happy to help you!<\/p>\n\n\n\n<script>\nif (window.convertflow == undefined) {\nvar script = document.createElement('script'); \nscript.async = true;\nscript.src = \"https:\/\/js.convertflow.co\/production\/websites\/11040.js\"; \ndocument.body.appendChild(script); \n};\n<\/script>\n<div class=\"cf-cta-snippet cta74541\" website-id=\"11040\" cta-id=\"74541\"><\/div>\n\n\n\n<p><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If transactions are canceled or voided on your payment platform or ecommerce site, Synder&#8217;s functionality may differ across integrations. Here\u2019s a simplified breakdown of how it works. Overview: Platforms where Synder automatically rolls back (deletes) transactions Platforms where Synder does not automatically roll back (delete) transactions Platforms where Synder automatically rolls back (deletes) transactions Synder [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[371,369],"tags":[],"ppma_author":[339],"class_list":["post-22731","post","type-post","status-publish","format-standard","hentry","category-sales-pt","category-transaction-recording-per-transaction"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Synder Works With Canceled\/Voided Transactions - Synder<\/title>\n<meta name=\"description\" content=\"Understand how Synder processes canceled and voided transactions. Learn how voids are recorded in QuickBooks or Xero to keep your financial records accurate.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/how-synder-works-with-canceled-voided-transactions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Synder Works With Canceled\/Voided Transactions - Synder\" \/>\n<meta property=\"og:description\" content=\"Understand how Synder processes canceled and voided transactions. Learn how voids are recorded in QuickBooks or Xero to keep your financial records accurate.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/synder.com\/help\/how-synder-works-with-canceled-voided-transactions\/\" \/>\n<meta property=\"og:site_name\" content=\"Synder\" \/>\n<meta property=\"article:published_time\" content=\"2024-07-01T18:09:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-30T19:20:33+00:00\" \/>\n<meta name=\"author\" content=\"anastasiaplotka\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"anastasiaplotka\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How Synder Works With Canceled\/Voided Transactions - Synder","description":"Understand how Synder processes canceled and voided transactions. 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Learn how voids are recorded in QuickBooks or Xero to keep your financial records accurate.","og_url":"https:\/\/synder.com\/help\/how-synder-works-with-canceled-voided-transactions\/","og_site_name":"Synder","article_published_time":"2024-07-01T18:09:34+00:00","article_modified_time":"2026-03-30T19:20:33+00:00","author":"anastasiaplotka","twitter_card":"summary_large_image","twitter_misc":{"Written by":"anastasiaplotka","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/synder.com\/help\/how-synder-works-with-canceled-voided-transactions\/","url":"https:\/\/synder.com\/help\/how-synder-works-with-canceled-voided-transactions\/","name":"How Synder Works With Canceled\/Voided Transactions - Synder","isPartOf":{"@id":"https:\/\/synder.com\/help\/#website"},"datePublished":"2024-07-01T18:09:34+00:00","dateModified":"2026-03-30T19:20:33+00:00","author":{"@id":"https:\/\/synder.com\/help\/#\/schema\/person\/76a9ca8501e764923931eb0ec1fa6f6e"},"description":"Understand how Synder processes canceled and voided transactions. 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