{"id":22731,"date":"2024-07-01T18:09:34","date_gmt":"2024-07-01T18:09:34","guid":{"rendered":"https:\/\/synder.com\/help\/?p=22731"},"modified":"2026-07-20T14:45:40","modified_gmt":"2026-07-20T14:45:40","slug":"how-synder-works-with-canceled-voided-transactions","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/how-synder-works-with-canceled-voided-transactions\/","title":{"rendered":"How Synder Works With Canceled\/Voided Stripe Transactions"},"content":{"rendered":"\n
\n\ud83d\udccc Prerequisite:<\/strong> Everything in this guide applies only when “Sync Open Invoices”<\/strong> is enabled in your Synder settings. Without this setting, Synder will not process voided or uncollectible invoices.\n<\/div>\n\n\n\n

When a Stripe invoice is voided or marked uncollectible, Synder handles it differently depending on the invoice status and your sync mode. This guide explains both behaviors.<\/p>\n\n\n\n

Overview:<\/strong><\/p>\n

    \n
  1. How Voided Stripe invoices work<\/a><\/li>\n
  2. How Uncollectible Stripe invoices work<\/a><\/li>\n
  3. Behavior by sync mode<\/a><\/li>\n
  4. How to prevent rollback on uncollectible invoices<\/a><\/li>\n<\/ol>\n\n\n\n

    How Voided Stripe Invoices Work<\/strong><\/h2>\n\n\n\n

    When a Stripe invoice is voided, Synder does not<\/strong> roll back or delete the original transaction. Instead:<\/p>\n\n\n\n