Understanding unidentified funds<\/strong><\/h2>\n\n\n\nThis is a common case with Amazon summaries, for example, and typically represents the Account Level Reserve. If you look at the Payments Dashboard \u2192 Statement view<\/em>, you\u2019ll easily spot this reserve amount (see the screenshot below).<\/p>\n\n\n\n <\/figure>\n\n\n\nAmazon defines the Account Level Reserve as an amount held in reserve to ensure that you have enough funds to fulfill any claims or chargebacks. The reserve amount is determined by various things: how long you\u2019ve had your account with Amazon, whether you have any unresolved disputes, etc. So amounts may vary greatly. Such reserve amounts are mostly not recorded by third-party apps. However, Synder\u2019s goal is to reflect the real-life money flow and mirror what your payment provider shows you in reports. That\u2019s why such amounts are reflected in the journal entry or invoice recorded after synchronization with Synder.For a more detailed analysis, you can refer to the Amazon report, which corresponds to the summary. This report will show you the breakdown of funds and help identify what Synder recognizes as “Unidentified funds.”<\/em><\/p>\n\n\n\n <\/figure>\n\n\n\nHow it appears in your books<\/strong><\/h2>\n\n\n\nIn the journal entry synced by Synder, you’ll find the “Unidentified funds” line affecting your clearing account. <\/p>\n\n\n\n <\/figure>\n\n\n\nWith the “Per-Payout Summary” setting enabled, all transactions for a particular payout are aggregated. This ensures your Amazon clearing account is balanced, as the journal entries include these payouts. This means that you\u2019ll see a positive amount on your Amazon Clearing account (e.g. USD 9.11).<\/p>\n\n\n\n
There are two ways of handling this positive amount left on your Amazon clearing in books:<\/p>\n\n\n\n
\nLeave it as it is<\/strong>. With the sync of new summaries, you’ll always see this reserved amount as ‘pending’ in your clearing account, just like in Amazon, as of the latest synchronization date. If you prefer Synder to reflect the real Amazon money flow, this is the option for you.<\/li>\n\n\n\nBalance out <\/strong>this amount with a new line in the current journal entry or in an adjusting journal entry according to the preferred bookkeeping flow. This way, your clearing account\u2019s balance will be zero.<\/li>\n<\/ol>\n\n\n\nIt\u2019s always best to clarify which way to go with your accountant, as certain businesses may have peculiar bookkeeping flows and specific recommendations on handling such edge cases.<\/p>\n\n\n\n
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Unidentified Funds Caused by Multi-Currency Payouts<\/h2>\n\n\n\n In some cases, \u201cUnidentified funds\u201d may appear when Amazon transactions are processed in multiple currencies<\/strong>, but different conversion rates are used for different transaction types<\/p>\n\n\n\nHere\u2019s why this happens:<\/p>\n\n\n\n
\nAmazon does not<\/strong> provide details on currency exchange rates for individual transactions or fees. Only for Payouts<\/li>\n\n\n\nWhen Synder consolidates multi-currency transactions into one summary, for the individual transactions, it must rely on the exchange rates supplied by your accounting platform<\/strong> (QuickBooks\/Xero).<\/li>\n\n\n\nSince the exchange rates used by Amazon on the payout and your accounting system rates used on individual transactions may differ, the calculated transaction total in Synder can vary slightly from the payout amount reported by Amazon.<\/li>\n\n\n\n This difference is posted in the journal entry as Unidentified funds<\/strong>, since Synder has no precise exchange rate source from Amazon to allocate the difference accurately.<\/li>\n<\/ul>\n\n\n\nHow to identify<\/h3>\n\n\n\n When this occurs, the amount posted as a payout will be different from the converted individual transaction total. We can identify this by comparing the individual transaction total to the posted payout.<\/p>\n\n\n\n
\nOpen the summary<\/strong> that contains unidentified funds.<\/li>\n\n\n\nDownload the Raw Data report<\/strong> from the summary details.<\/li>\n<\/ul>\n\n\n\n <\/figure>\n\n\n\n\nIn the report, locate the columns showing:\n\nSource currency amounts<\/strong> (the currency in which Amazon processed each transaction)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n <\/figure>\n\n\n\n\nCompare the totals of the individual transactions (source currency)<\/strong> to the amount Synder posted as the payout:\n\nThe converted total of all individual transactions<\/strong> will not match<\/strong> the posted payout amount<\/strong>, creating a difference.<\/li>\n\n\n\nThis difference is what appears in Synder as \u201cUnidentified funds.\u201d<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\nThis confirms that the unidentified funds are caused by currency conversion differences<\/strong>.<\/p>\n\n\n\nHow to handle this difference<\/h3>\n\n\n\n At the moment, the correct way to resolve this discrepancy is to manually reclassify the Unidentified funds amount<\/strong> to your Exchange Gain\/Loss<\/strong> account in your accounting platform.<\/p>\n\n\n\nThis ensures that:<\/p>\n\n\n\n