{"id":21966,"date":"2024-05-29T19:14:54","date_gmt":"2024-05-29T19:14:54","guid":{"rendered":"https:\/\/synder.com\/help\/?p=21966"},"modified":"2026-08-12T16:15:32","modified_gmt":"2026-08-12T16:15:32","slug":"how-to-categorize-disputes-chargebacks-with-smart-rules","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/how-to-categorize-disputes-chargebacks-with-smart-rules\/","title":{"rendered":"How to Categorize Disputes\/Chargebacks With Smart Rules"},"content":{"rendered":"\n

A refund is a return of money initiated by the merchant (business). However, customers can also initiate a money return. In this case, it is called a dispute<\/strong>, or a chargeback<\/strong>. Chargebacks always have a negative part (treat them in the same way as a refund<\/strong>). But occasionally, it may have a positive side too \u2014 when the disputed money is returned to the business.<\/p>\n\n\n\n

Overview<\/strong>:<\/p>\n\n\n\n

    \n
  1. How disputes work<\/a><\/li>\n\n\n\n
  2. How to categorize chargebacks with Smart Rules<\/a><\/li>\n\n\n\n
  3. Disputes in Xero<\/a><\/li>\n<\/ol>\n\n\n\n

    How disputes work<\/strong><\/h2>\n\n\n\n

    When the customer opens the dispute<\/strong><\/h3>\n\n\n\n

    As an example, let\u2019s take a look at the current <\/strong>dispute flow<\/strong> in Stripe (it can vary in different platforms) with Synder Sync<\/strong>. Stripe documents its own side of the process in Disputes and fraud<\/a>.<\/p>\n\n\n\n

      \n
    1. The end customer requests their money back (initiating a dispute). At the same moment, Stripe withdraws money from the merchant\u2019s account. In Synder you will see an \u201cAdjustment\u201d, a transaction type which will create an \u201cExpense\u201d with the Stripe fees expense account and a unique description in QuickBooks Online for the full amount of the payment.
      Note that Stripe takes a $15 commission for reviewing a dispute covered by the merchant.<\/em>\u00a0<\/li>\n<\/ol>\n\n\n\n
      \"QuickBooks<\/figure>\n\n\n\n

      Synced expense for chargeback withdrawal in QuickBooks Online<\/p>\n\n\n\n

      What happens next<\/strong><\/h3>\n\n\n\n
        \n
      1. The business can see this in their Stripe account, where they have 2 options:\n