{"id":20955,"date":"2024-03-21T20:06:39","date_gmt":"2024-03-21T20:06:39","guid":{"rendered":"https:\/\/synder.com\/help\/?p=20955"},"modified":"2026-06-08T16:19:58","modified_gmt":"2026-06-08T16:19:58","slug":"transaction-management-per-transaction-sync-statuses-and-what-they-mean","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/transaction-management-per-transaction-sync-statuses-and-what-they-mean\/","title":{"rendered":"Transaction Management. Per Transaction Sync Statuses and What They Mean"},"content":{"rendered":"\n<ul class=\"wp-block-advgb-summary advgb-toc alignnone\"><li class=\"toc-level-1\"><a href=\"#how-sync-statuses-work-7c68e232-be6a-4afb-ba43-53c0c4c22bc2\">How sync statuses work<\/a><\/li><li class=\"toc-level-1\"><a href=\"#sync-statuses-and-what-they-mean-d1b8453d-5c62-4b7a-bbdf-596e8eeea0e5\">Sync statuses and what they mean<\/a><\/li><li class=\"toc-level-1\"><a href=\"#troubleshooting-87ec4cd5-face-4332-bc78-f57f9310c6b6\">Troubleshooting<\/a><\/li><li class=\"toc-level-1\"><a href=\"#my-transaction-is-scheduled-or-in-progress-status-for-a-while-what-should-i-do-5e9248aa-a65b-4f40-8900-b0d9a9dbd7cb\">My transaction is \u2018Scheduled\u2019 or \u2018In Progress\u2019 status for a while. What should I do?<\/a><\/li><li class=\"toc-level-1\"><a href=\"#common-questions-905387b8-7162-4d98-affc-c6f02fa67f67\">Common questions<\/a><\/li><li class=\"toc-level-1\"><a href=\"#should-i-wait-when-the-status-says-pending-90b1cda0-bf45-4388-8b45-1210207d296e\">Should I wait when the status says Pending?<\/a><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This guide explains what each <strong>sync status<\/strong> means in Synder when you use <strong>Per Transaction Sync<\/strong>. Use it to understand whether a transaction is already in your books, still processing, waiting for action, skipped, deleted, or blocked by an issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use this guide if:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You want to check the status of one or more transactions in the <strong>Platform transactions<\/strong> tab.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You need to understand what to do next after seeing a sync status.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You need to understand why some transactions might not be synced to your accounting software.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-sync-statuses-work-7c68e232-be6a-4afb-ba43-53c0c4c22bc2\"><strong>How sync statuses work<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Each transaction in the <strong>Platform transactions<\/strong> tab has a sync status.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The status tells you where the transaction is in the sync process. Specifically, it can show that the transaction is already in your books, waiting to sync, processing, deleted, skipped, or blocked by an issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>To check a transaction status:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Platform transactions<\/strong>.<\/li>\n\n\n\n<li>Find the transaction you want to check.<\/li>\n\n\n\n<li>Look at the <strong>Sync status<\/strong> column.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"458\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-42-1024x458.png\" alt=\"\" class=\"wp-image-28787\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-42-1024x458.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-42-300x134.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-42-768x343.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-42-1536x686.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-42-1080x483.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-42-60x27.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-42-150x67.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-42.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">For most statuses, Synder also shows an <strong>Explain<\/strong> link under the status. Click it to see more details, such as the error message or links to records in your books.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"55\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-28-1024x55.png\" alt=\"\" class=\"wp-image-28772\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-28-1024x55.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-28-300x16.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-28-768x41.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-28-1536x82.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-28-1080x57.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-28-60x3.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-28-150x8.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-28.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"sync-statuses-and-what-they-mean-d1b8453d-5c62-4b7a-bbdf-596e8eeea0e5\"><strong>Sync statuses and what they mean<\/strong><\/h2>\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Category<\/th><th>Statuses \u2014 click to jump<\/th><\/tr><\/thead><tbody>\n<tr><td><strong>\u274c Failed<\/strong><\/td><td><a href=\"#rollback-failed-05211cd5-168a-452d-8236-b3b43b5c1803\">Rollback Failed<\/a> &nbsp;\u00b7&nbsp; <a href=\"#rule-failed-768366c9-a8fe-4933-b47c-08bf7cf8e490\">Rule failed<\/a> &nbsp;\u00b7&nbsp; <a href=\"#canceled-25c6a807-7c4f-4de1-875c-24aaca9d6739\">Canceled<\/a> &nbsp;\u00b7&nbsp; <a href=\"#rollback-canceled-a7d49920-c29f-47d2-8515-9903a378621b\">Rollback Canceled<\/a> &nbsp;\u00b7&nbsp; <a href=\"#not-parsed-3710fa08-1b57-446e-8ee8-e4a26d207fc9\">Not parsed<\/a><\/td><\/tr>\n<tr><td><strong>\u2705 Successful<\/strong><\/td><td><a href=\"#synced-c711f602-8d32-46de-a69a-d88a3e83840a\">Synced<\/a> &nbsp;\u00b7&nbsp; <a href=\"#synced-with-warnings-c606e129-4043-4bfa-b87d-d70a49582ce6\">Synced with warnings<\/a> &nbsp;\u00b7&nbsp; <a href=\"#excluded-from-sync-2257916b-fcf7-4210-a551-6c8d961139b2\">Excluded from sync<\/a><\/td><\/tr>\n<tr><td><strong>\u23f3 In progress<\/strong><\/td><td><a href=\"#in-progress-be36565e-9ee9-44d6-b60f-9dd2eeb0af35\">In Progress<\/a> &nbsp;\u00b7&nbsp; <a href=\"#scheduled-e95d356a-5cb1-4755-bcba-6c91d7970627\">Scheduled<\/a> &nbsp;\u00b7&nbsp; <a href=\"#rollback-in-progress-c2e79862-57e9-4997-9cd2-f7a316e04955\">Rollback In Progress<\/a> &nbsp;\u00b7&nbsp; <a href=\"#rollback-scheduled-97a6d2f7-7db8-43e7-81da-eaafae312dba\">Rollback Scheduled<\/a><\/td><\/tr>\n<tr><td><strong>\ud83d\udd04 Ready to sync<\/strong><\/td><td><a href=\"#ready-to-sync-2ee15fac-accb-4a0b-9ddc-ae4ba7a6605b\">Ready to Sync<\/a> &nbsp;\u00b7&nbsp; <a href=\"#pending-8b4cdd5a-e644-4bc0-a500-bc2331453742\">Pending<\/a> &nbsp;\u00b7&nbsp; <a href=\"#delayed-1f85f211-56b6-4240-92b1-54d07e1aff51\">Delayed<\/a><\/td><\/tr>\n<tr><td><strong>\ud83d\uddd1\ufe0f Deleted<\/strong><\/td><td><a href=\"#deleted-f08d3f0f-069a-4655-90ce-43cc3d3370fc\">Deleted<\/a> &nbsp;\u00b7&nbsp; <a href=\"#deleted-with-warnings-44399c8d-fe0c-4a3b-bdb4-d6b81dea5182\">Deleted with warnings<\/a><\/td><\/tr>\n<\/tbody><\/table><\/figure>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Note that Synder groups sync statuses by category in the <strong>Sync status<\/strong> filter.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"failed-c363c286-8e9f-47d8-953a-c4a85ccaa812\"><strong>Failed<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Failed statuses mean Synder could not complete the sync.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> Click <strong>Explain<\/strong>. Review the error message and follow the suggested guide or fix.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"140\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-27-1024x140.png\" alt=\"\" class=\"wp-image-28769\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-27-1024x140.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-27-300x41.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-27-768x105.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-27-1536x210.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-27-1080x148.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-27-60x8.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-27-150x21.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-27.png 1930w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"128\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-35-1024x128.png\" alt=\"\" class=\"wp-image-28779\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-35-1024x128.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-35-300x38.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-35-768x96.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-35-1536x192.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-35-1080x135.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-35-60x8.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-35-150x19.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-35.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"rollback-failed-05211cd5-168a-452d-8236-b3b43b5c1803\"><strong>Rollback Failed<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> Synder tried to roll back the synced transaction from your books, but the rollback was not completed. Specifically, this can happen if Synder does not have enough permissions or if your bookkeeping software blocks the action.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> Click <strong>Explain<\/strong> and review the rollback error.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"76\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-23-1024x76.png\" alt=\"\" class=\"wp-image-28771\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-23-1024x76.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-23-300x22.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-23-768x57.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-23-1536x113.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-23-1080x80.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-23-60x4.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-23-150x11.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-23.png 1924w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"rule-failed-768366c9-a8fe-4933-b47c-08bf7cf8e490\"><strong>Rule failed<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> The transaction synced to your books, but the related Smart Rule was not applied. In other words, the failed part is the rule action \u2014 not the sync itself.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> Check the Smart Rule settings. Then click <strong>Explain<\/strong> to review the execution details and understand what condition was not met for the rule to trigger.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"58\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-25-1024x58.png\" alt=\"\" class=\"wp-image-28770\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-25-1024x58.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-25-300x17.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-25-768x43.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-25-1536x86.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-25-1080x61.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-25-60x3.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-25-150x8.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-25.png 1922w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"121\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-24-1024x121.png\" alt=\"\" class=\"wp-image-28768\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-24-1024x121.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-24-300x35.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-24-768x91.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-24-1536x182.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-24-1080x128.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-24-60x7.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-24-150x18.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-24.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"canceled-25c6a807-7c4f-4de1-875c-24aaca9d6739\"><strong>Canceled<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> The sync was stopped before Synder could complete it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> Click <strong>Explain<\/strong> and check the reason. After you fix the reason, sync the transaction again.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"56\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-30-1024x56.png\" alt=\"\" class=\"wp-image-28774\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-30-1024x56.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-30-300x17.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-30-768x42.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-30-1536x85.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-30-1080x60.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-30-60x3.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-30-150x8.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-30.png 1924w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"152\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-36-1024x152.png\" alt=\"\" class=\"wp-image-28780\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-36-1024x152.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-36-300x45.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-36-768x114.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-36-1536x228.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-36-1080x160.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-36-60x9.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-36-150x22.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-36.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"rollback-canceled-a7d49920-c29f-47d2-8515-9903a378621b\"><strong>Rollback Canceled<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> The rollback was stopped before Synder could complete it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> If you still need to roll back the transaction from your books, click <strong>Explain<\/strong> to review the error details then try the rollback again.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"76\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-21-1024x76.png\" alt=\"\" class=\"wp-image-28765\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-21-1024x76.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-21-300x22.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-21-768x57.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-21-1536x113.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-21-1080x80.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-21-60x4.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-21-150x11.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-21.png 1924w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"not-parsed-3710fa08-1b57-446e-8ee8-e4a26d207fc9\"><strong>Not parsed<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> Synder imported the transaction, but the transaction type is not supported for sync yet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> Manually create the transaction record in your books. Alternatively, let us know which transaction types you need \u2014 Synder will add your request to the feature list.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also export Not parsed transactions to an Excel sheet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To export Not parsed transactions:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Platform transactions<\/strong>.<\/li>\n\n\n\n<li>Filter by <strong>Not parsed<\/strong>.<\/li>\n\n\n\n<li>Select the transactions.<\/li>\n\n\n\n<li>Click <strong>Actions<\/strong>.<\/li>\n\n\n\n<li>Select <strong>Export to Excel<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"313\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-43-1024x313.png\" alt=\"\" class=\"wp-image-28788\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-43-1024x313.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-43-300x92.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-43-768x235.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-43-1536x469.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-43-1080x330.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-43-60x18.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-43-150x46.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-43.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"successful-1e228052-9573-45a0-8ef0-a4eff04b0664\"><strong>Successful<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Successful statuses mean Synder completed the sync, matched the transaction, or intentionally did not sync it.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"synced-c711f602-8d32-46de-a69a-d88a3e83840a\"><strong>Synced<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> Synder successfully recorded the transaction in your books.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> No action is required. Use the transaction link in the sync details if you want to open the record in your accounting company.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"57\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-19-1024x57.png\" alt=\"\" class=\"wp-image-28763\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-19-1024x57.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-19-300x17.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-19-768x43.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-19-1536x86.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-19-1080x60.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-19-60x3.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-19-150x8.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-19.png 1936w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"synced-with-warnings-c606e129-4043-4bfa-b87d-d70a49582ce6\"><strong>Synced with warnings<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> Synder completed the sync, but there is extra information you may need to review.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> Click <strong>Explain<\/strong> and read the warning.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"515\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-40-1024x515.png\" alt=\"\" class=\"wp-image-28786\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-40-1024x515.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-40-300x151.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-40-768x386.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-40-1080x543.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-40-60x30.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-40-150x75.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-40.png 1452w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Skipped<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> Synder found the same transaction in your books. Specifically, it skipped the sync to avoid creating a duplicate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> Click <strong>Explain<\/strong> to see which existing transaction caused the skip. No action needed if the transaction is already correct in your books.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"45\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-29-1024x45.png\" alt=\"\" class=\"wp-image-28773\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-29-1024x45.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-29-300x13.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-29-768x34.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-29-1536x68.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-29-1080x47.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-29-60x3.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-29-150x7.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-29.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"153\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-1024x153.png\" alt=\"\" class=\"wp-image-28781\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-1024x153.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-300x45.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-768x114.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-1536x229.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-1080x161.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-60x9.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-150x22.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"excluded-from-sync-2257916b-fcf7-4210-a551-6c8d961139b2\"><strong>Excluded from sync<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> The transaction was excluded from syncing to your books. Specifically, this happens when you have a Smart Rule or a custom modification that prevents Synder from syncing a transaction type.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> No action is required if you intentionally excluded it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, if you still need this transaction in your books, remove the exclusion or sync it manually.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"58\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-32-1024x58.png\" alt=\"\" class=\"wp-image-28777\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-32-1024x58.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-32-300x17.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-32-768x43.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-32-1536x86.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-32-1080x61.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-32-60x3.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-32-150x8.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-32.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"128\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-39-1024x128.png\" alt=\"\" class=\"wp-image-28784\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-39-1024x128.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-39-300x37.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-39-768x96.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-39-1536x191.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-39-1080x134.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-39-60x7.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-39-150x19.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-39.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"in-progress-24c35675-ae08-4808-a7c2-544cc6a41b07\"><strong>In progress<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In progress statuses mean Synder is still working. Therefore, wait until the status changes before taking any action.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"in-progress-be36565e-9ee9-44d6-b60f-9dd2eeb0af35\"><strong>In Progress<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> Synder is actively syncing the transaction. For example, sync time can vary depending on transaction details, such as items, discounts, taxes, customer details, and duplicate checks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> Wait until the sync finishes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"60\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-26-1024x60.png\" alt=\"\" class=\"wp-image-28767\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-26-1024x60.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-26-300x18.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-26-768x45.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-26-1536x90.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-26-1080x63.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-26-60x4.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-26-150x9.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-26.png 1912w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"scheduled-e95d356a-5cb1-4755-bcba-6c91d7970627\"><strong>Scheduled<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> The transaction is queued for sync.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> No action is required.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"54\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-20-1024x54.png\" alt=\"\" class=\"wp-image-28764\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-20-1024x54.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-20-300x16.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-20-768x41.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-20-1536x81.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-20-1080x57.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-20-60x3.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-20-150x8.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-20.png 1928w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"rollback-in-progress-c2e79862-57e9-4997-9cd2-f7a316e04955\"><strong>Rollback In Progress<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> Synder is actively rolling back (removing) the synced transaction from your books.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> Wait until the rollback finishes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After the rollback, the status should change to <strong>Deleted<\/strong> or <strong>Deleted with warnings<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"47\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-31-1024x47.png\" alt=\"\" class=\"wp-image-28775\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-31-1024x47.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-31-300x14.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-31-768x35.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-31-1536x70.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-31-1080x49.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-31-60x3.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-31-150x7.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-31.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"rollback-scheduled-97a6d2f7-7db8-43e7-81da-eaafae312dba\"><strong>Rollback Scheduled<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> The transaction is queued for rollback.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> No action is required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wait until Synder starts and completes the rollback.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"51\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-34-1024x51.png\" alt=\"\" class=\"wp-image-28778\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-34-1024x51.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-34-300x15.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-34-768x38.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-34-1536x77.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-34-1080x54.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-34-60x3.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-34-150x7.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-34.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ready-to-sync-2e4da9c9-2e13-4154-8567-b429fe3d8971\"><strong>Ready to sync<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Specifically, ready to sync statuses mean the transaction is not yet synced to your books.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"ready-to-sync-2ee15fac-accb-4a0b-9ddc-ae4ba7a6605b\"><strong>Ready to Sync<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> The transaction was imported into Synder, but it has not been synced to your accounting company yet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> Sync the transaction manually, or turn on Auto-sync if you want Synder to sync future transactions automatically.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"142\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-33-1024x142.png\" alt=\"\" class=\"wp-image-28776\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-33-1024x142.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-33-300x42.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-33-768x107.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-33-1536x214.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-33-1080x150.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-33-60x8.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-33-150x21.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-33.png 1928w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">To sync Ready to Sync transactions manually:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Platform transactions<\/strong>.<\/li>\n\n\n\n<li>Filter by <strong>Ready to Sync<\/strong>.<\/li>\n\n\n\n<li>Select the transactions.<\/li>\n\n\n\n<li>Click <strong>Actions<\/strong>.<\/li>\n\n\n\n<li>Select <strong>Sync<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"pending-8b4cdd5a-e644-4bc0-a500-bc2331453742\"><strong>Pending<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> The payment has not been finalized by the payment processor yet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> Wait until the payment processor finalizes the transaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No action needed in Synder. Once the connected platform finishes processing, the transaction becomes ready for sync.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"143\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-37-1024x143.png\" alt=\"\" class=\"wp-image-28782\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-37-1024x143.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-37-300x42.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-37-768x107.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-37-1536x215.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-37-1080x151.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-37-60x8.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-37-150x21.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-37.png 1930w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"delayed-1f85f211-56b6-4240-92b1-54d07e1aff51\"><strong>Delayed<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> Synder imported the transaction, but it is waiting before it can be synced.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> Wait until the delay ends. Then check whether the status changes to <strong>Ready to Sync<\/strong>, <strong>Scheduled<\/strong>, <strong>In Progress<\/strong>, or another status.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"deleted-bb4685b5-67c3-44aa-8725-b89679363c34\"><strong>Deleted<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Specifically, deleted statuses appear after rollback actions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"deleted-f08d3f0f-069a-4655-90ce-43cc3d3370fc\"><strong>Deleted<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> Synder successfully rolled back the synced transaction from your books.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> No action is required if you wanted to remove the transaction from your books.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alternatively, you can sync it again later if the transaction needs to be recorded in your books.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"46\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-22-1024x46.png\" alt=\"\" class=\"wp-image-28766\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-22-1024x46.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-22-300x13.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-22-768x34.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-22-1536x68.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-22-1080x48.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-22-60x3.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-22-150x7.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-22.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"deleted-with-warnings-44399c8d-fe0c-4a3b-bdb4-d6b81dea5182\"><strong>Deleted with warnings<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meaning:<\/strong> Synder completed the rollback. However, some related details may still remain in your books.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> Click <strong>Explain<\/strong> and review what remained.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"troubleshooting-87ec4cd5-face-4332-bc78-f57f9310c6b6\"><strong>Troubleshooting<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"i-see-a-failed-status-what-should-i-do-first-c8443f71-3267-45e7-9088-92606d701741\"><strong>I see a failed status. What should I do first?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Explain<\/strong> under the status.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Explain details usually show the reason for the issue, the affected transaction, and the next step. Once you fix the issue, go back to <strong>Platform transactions<\/strong>, select the transaction, and <strong>Sync<\/strong> it from the <strong>Actions<\/strong> menu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the issue persists, contact <a href=\"https:\/\/synder.com\/contact\/\">Synder Support<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"my-transaction-is-scheduled-or-in-progress-status-for-a-while-what-should-i-do-5e9248aa-a65b-4f40-8900-b0d9a9dbd7cb\"><strong>My transaction is \u2018Scheduled\u2019 or \u2018In Progress\u2019 status for a while. What should I do?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Large or detailed transactions can take more time to sync. However, if the status does not change after a long time, contact Synder Support and include the transaction details.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"common-questions-905387b8-7162-4d98-affc-c6f02fa67f67\"><strong>Common questions<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"does-synced-with-warnings-mean-the-transaction-failed-b6951789-defa-4a70-9853-7aabc45f329e\"><strong>Does Synced with warnings mean the transaction failed?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. In other words, the sync completed successfully \u2014 Synder just has additional information for you to review.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Explain<\/strong> to see the warning.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"why-did-synder-skip-my-transaction-b32be4e8-41f3-4f5a-9538-eabfde238aa2\"><strong>Why did Synder skip my transaction?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Specifically, Synder skipped it because it found the same transaction in your books and avoided creating a duplicate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Explain<\/strong> to see the existing record.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"can-i-sync-a-rolled-back-transaction-again-a9009db4-9012-4e1e-a504-4edf469598fc\"><strong>Can I sync a rolled back transaction again?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. If the transaction needs to be in your books again, you can sync it again from <strong>Platform transactions<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"can-i-delete-the-transaction-from-synder-82f2228f-0635-4fc0-bd2b-0181bc1cec78\"><strong>Can I delete the transaction from Synder?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You cannot permanently delete a transaction from Synder.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can <strong>archive<\/strong> it if you do not want to see it in the main transaction list.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To archive a transaction:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Platform transactions<\/strong>.<\/li>\n\n\n\n<li>Find the transaction you want to archive.<\/li>\n\n\n\n<li>Click the <strong>three dots<\/strong> in the <strong>Action<\/strong> column.<\/li>\n\n\n\n<li>Select <strong>Archive<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"211\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-41-1024x211.png\" alt=\"\" class=\"wp-image-28785\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-41-1024x211.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-41-300x62.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-41-768x158.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-41-1536x316.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-41-1080x222.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-41-60x12.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-41-150x31.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-41.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019d like to view archived transactions:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Platform transactions<\/strong>.<\/li>\n\n\n\n<li>Click the <strong>three dots<\/strong> in the table header, next to the <strong>Action<\/strong> column.<\/li>\n\n\n\n<li>Select <strong>Show only archived txn<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"153\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-1024x153.png\" alt=\"\" class=\"wp-image-28783\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-1024x153.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-300x45.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-768x114.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-1536x229.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-1080x161.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-60x9.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38-150x22.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/03\/image-38.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"should-i-wait-when-the-status-says-pending-90b1cda0-bf45-4388-8b45-1210207d296e\"><strong>Should I wait when the status says Pending?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. A pending status indicates that the payment processor has not yet finalized the transaction. Synder then processes it once the connected platform completes it. Note that some platforms require transactions to be marked as completed before Synder can sync them.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to Synder Team<\/em><\/a><strong> <\/strong>via online support chat or email with any questions you have \u2013 we&#8217;re always happy to help you!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide explains what each sync status means in Synder when you use Per Transaction Sync. Use it to understand whether a transaction is already in your books, still processing, waiting for action, skipped, deleted, or blocked by an issue. Use this guide if: You want to check the status of one or more transactions [&hellip;]<\/p>\n","protected":false},"author":2233,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":"","_ppma_block_editor_authors":""},"categories":[2,362],"tags":[],"ppma_author":[338],"class_list":["post-20955","post","type-post","status-publish","format-standard","hentry","category-get-started","category-synder-dashboard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Transaction Management: Per Transaction Sync Statuses Explained<\/title>\n<meta name=\"description\" content=\"Learn about per transaction sync statuses in Synder. Understand what each status means to better manage your financial transactions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/transaction-management-per-transaction-sync-statuses-and-what-they-mean\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Transaction Management: Per Transaction Sync Statuses Explained\" \/>\n<meta property=\"og:description\" content=\"Learn about per transaction sync statuses in Synder. 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