{"id":20955,"date":"2024-03-21T20:06:39","date_gmt":"2024-03-21T20:06:39","guid":{"rendered":"https:\/\/synder.com\/help\/?p=20955"},"modified":"2026-03-10T15:39:35","modified_gmt":"2026-03-10T15:39:35","slug":"transaction-management-per-transaction-sync-statuses-and-what-they-mean","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/transaction-management-per-transaction-sync-statuses-and-what-they-mean\/","title":{"rendered":"Transaction Management. Per Transaction Sync Statuses and What They Mean"},"content":{"rendered":"\n

This guide lists the different transaction statuses for per transaction mode of sync, with a description for each. The transactions synced by Synder are listed in the Platform transactions tab. For most of these statuses, there\u2019s a clickable Explain link below the sync status so you can get more context such as direct links to the transaction records in your books, error info and relevant guides to fix the issue.<\/p>\n\n\n\n

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Sync Statuses<\/strong><\/p>\n\n\n\n

Status Category<\/strong><\/td>Status<\/strong><\/td>What to do<\/strong><\/td><\/tr>
Failed<\/td>Failed<\/a>\n<\/td>Check sync info for possible fix with possible need to contact Support<\/td><\/tr>
Failed<\/td>Rollback Failed<\/a><\/td>Check sync info for possible fix with possible need to contact Support<\/td><\/tr>
Failed<\/td>Rule Failed<\/a>\n<\/td>Check Smart Rule settings and possible need to contact Support<\/td><\/tr>
Failed<\/td>Canceled<\/a>\n<\/td>Please click the Explain link for a possible fix<\/td><\/tr>
Failed<\/td>Rollback Canceled<\/a>\n<\/td>Manually resync or re-link accounting software<\/td><\/tr>
Failed<\/td>Not parsed<\/a>\n<\/td>Review transaction from e-commerce\/payment platform and if needed, manually create transaction record in books<\/td><\/tr>
In your books<\/td>Synced<\/a>\n<\/td>No action required<\/td><\/tr>
In your books<\/td>Synced with warnings<\/a>\n<\/td>No action required for most cases. Click the Explain link for more details.<\/td><\/tr>
In your books<\/td>Skipped<\/a>\n<\/td>No action required<\/td><\/tr>
In progress<\/td>In Progress<\/a>\n<\/td>No action required<\/td><\/tr>
In progress<\/td>Scheduled<\/a>\n<\/td>No action required<\/td><\/tr>
In progress<\/td>Rollback in progress<\/a>\n<\/td>No action required<\/td><\/tr>
In progress<\/td>Rollback Scheduled<\/a>\n<\/td>No action required<\/td><\/tr>
Ready to sync<\/td>Ready to Sync<\/a>\n<\/td>Review transaction details and manually push to sync<\/td><\/tr>
Ready to sync<\/td>Pending<\/a>\n<\/td>Wait until fully processed and Synder will process the sync<\/td><\/tr>
Deleted<\/td>Deleted<\/a>\n<\/td>Successful result of the rollback. Review transaction details. You can manually resync if the transaction needs to be in your books.<\/td><\/tr>
Deleted<\/td>Deleted with warnings<\/a>\n<\/td>Check issue with rollback by clicking Explain link<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
\n\n\n\n

Failed<\/strong><\/h2>\n\n\n\n

Failed<\/h3>\n\n\n\n

Meaning<\/strong>
The sync process encountered an error and was not completed.
Details<\/strong>
Please click on the Explain link below the sync status to get more information such as error message and a relevant guide to fix it. The details in the sync info would also be helpful in case you need to reach out to Synder Support.<\/p>\n\n\n\n

Rollback Failed<\/h3>\n\n\n\n

Meaning<\/strong>
The rollback of the transaction encountered an error and was not completed.
Details<\/strong>
Please click on the Explain link below the sync status to get more information such as error message and relevant guide to fix it.
This can be caused by insufficient permission level or operation not allowed while in multi-user mode (for QuickBooks Desktop).
The details in the sync info would also be helpful in case you need to reach out to Synder Support.<\/p>\n\n\n\n

Rule Failed<\/h3>\n\n\n\n

Meaning<\/strong>
The sync pushed through, but the relevant Smart Rule wasn\u2019t applied. 
Details<\/strong>
Please click on the Explain link below the sync status to get more information such as error message and relevant guide to fix it. The details in the sync info would also be helpful in case you need to reach out to Synder Support.<\/p>\n\n\n\n

Canceled<\/h3>\n\n\n\n

Meaning<\/strong>
The sync process was interrupted due to something. Usually it\u2019s an issue in the setup, which you can easily fix.
Details<\/strong>
This happens due to several cases and here are the most common:<\/p>\n\n\n\n