{"id":20118,"date":"2023-09-18T14:55:20","date_gmt":"2023-09-18T14:55:20","guid":{"rendered":"https:\/\/synder.com\/help\/?p=20118"},"modified":"2026-03-30T19:20:45","modified_gmt":"2026-03-30T19:20:45","slug":"synder-revrec-skipped-revrec-entry-with-the-synced-with-warnings-status","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/synder-revrec-skipped-revrec-entry-with-the-synced-with-warnings-status\/","title":{"rendered":"Synder RevRec: Skipped RevRec Entry With the \u201cSynced With Warnings\u201d Status"},"content":{"rendered":"\n

Problem<\/strong>:
Sometimes you may see a Revenue Recognition Journal Entry that was completely skipped and nothing was synced to your books. <\/p>\n\n\n\n

The entry will have the \u201csynced with warnings<\/em>\u201d status, and the message will say:
\u201cAll the products in this entry have the same account linked in revenue recognition plans mapping and in your books. The synced entry would move the same amount to and from this account, so it is skipped.<\/em>\u201d<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

What caused the issue?<\/strong>
The issue is caused by the fact that completely the same accounts are mapped to the subscription products. So in QuickBooks all the products from the Large, Golden, Silver and Bronze subscriptions are mapped to the \u201cStripe sales\u201d account.<\/p>\n\n\n\n

In Synder, these Stripe subscriptions will be mapped to the same \u201cStripe sales\u201d income account.<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

QuickBooks product income accounts in the Products and Services tab<\/em><\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

Synder RevRec mapping of products and income accounts in the Configuration tab<\/em><\/p>\n\n\n\n

When Synder is composing a Revenue Recognition Journal Entry, it looks at the mapping of products and income accounts to understand which account it should take the amounts from (deferred revenue)  and where to put them (income account). <\/p>\n\n\n\n

However, with the above mapping, Synder receives the following information for the Bronze subscription recognition:
The \u201cBronze subscription\u201d QuickBooks product is linked to the Stripe \u201cBronze subscription\/740 USD\/ yearly\u201d product. So Synder goes to QuickBooks and looks at the income account linked to the \u201cBronze subscription\u201d, which is the \u201cStripe sales\u201d account.<\/em>
Then Synder looks at the income account mapped under the Configuration mapping, which is \u201cStripe sales\u201d as well.<\/em><\/p>\n\n\n\n

So when Synder tries to recognize the amount for this subscription, the Journal Entry will look like this:<\/p>\n\n\n\n

Journal Entry line account<\/td>Debit<\/td>Credit<\/td><\/tr>
Stripe sales<\/td>=740\/12=61.67<\/td><\/td><\/tr>
Stripe sales<\/td><\/td>=740\/12=61.67<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

This entry doesn\u2019t change anything in the books, so the app skips it and sends you a warning about this.<\/p>\n\n\n\n

How to solve it?<\/strong>
First, check if you really need to solve it. <\/strong>
If you don\u2019t want to perform recognition for certain subscription products (for example, if you don\u2019t need any recognition for monthly subscriptions), then you can map them in the way outlined above to completely skip recognition for such subscriptions. So when the invoice comes in, it\u2019ll show up directly as income, and you won\u2019t need to create any Journal Entries in your books. If this is the case, you don\u2019t need to change anything.<\/p>\n\n\n\n

If you actually want the recognition to be done for the mistakenly skipped subscription<\/strong>, you need to change the income account in QuickBooks to something else (or change it in Synder). As long as the accounts are different in QuickBooks and in Synder, the Journal Entry will be synced according to the setup.<\/p>\n\n\n\n

For the above example, you can change the \u201cStripe sales\u201d income account in QuickBooks to the \u201cDeferred Revenue\u201d account:<\/p>\n\n\n\n

  1. Open the \u201cProducts and Services<\/em>\u201d tab in QuickBooks (usually it is under the \u201csales\u201d tab, but this can differ in different QuickBooks versions)<\/li>
  2. Click \u201cEdit<\/em>\u201d in front of the needed product<\/li>
  3. Change the \u201cIncome account<\/em>\u201d to \u201cDeferred revenue<\/em>\u201d<\/li>
  4. Save <\/em>the product<\/li><\/ol>\n\n\n\n
    \"\"\/<\/figure>\n\n\n\n

    Do this for all the products required, and then sync the previously skipped transactions in the Synder \u201cPlatform transactions\u201d tab. This time, they\u2019ll be synced to QuickBooks.<\/p>\n\n\n\n

    Reach out to the Synder Team<\/em><\/a> via online support chat, phone, or email with any questions you have \u2013 we\u2019re always happy to help you!<\/p>\n\n\n\n

    Learn ‘What Should I Do if the Item Is Inventory in the Sales Platform?’<\/a><\/em>.<\/p>\n\n\n\n