{"id":19645,"date":"2023-05-09T01:14:25","date_gmt":"2023-05-09T01:14:25","guid":{"rendered":"https:\/\/synder.com\/help\/?p=19645"},"modified":"2026-06-04T16:33:34","modified_gmt":"2026-06-04T16:33:34","slug":"there-is-no-income-account-associated-with-the-item-xx-error-and-how-to-fix-it","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/there-is-no-income-account-associated-with-the-item-xx-error-and-how-to-fix-it\/","title":{"rendered":"There Is No Income Account Associated With the Item XX. Error and How to Fix It"},"content":{"rendered":"<ul class=\"wp-block-advgb-summary advgb-toc alignnone\">\n<li class=\"toc-level-1\"><a href=\"#what-this-error-means\">What this error means<\/a><\/li>\n<li class=\"toc-level-1\"><a href=\"#how-to-fix-the-no-income-account-error\">How to fix the error<\/a><\/li>\n<li class=\"toc-level-2\"><a href=\"#step-1-go-to-products-and-services-in-qbo\">Step 1: Go to Products and Services in QuickBooks Online<\/a><\/li>\n<li class=\"toc-level-2\"><a href=\"#step-2-edit-the-product-and-set-an-income-account\">Step 2: Edit the product and set an income account<\/a><\/li>\n<li class=\"toc-level-2\"><a href=\"#step-3-re-sync-the-failed-transaction\">Step 3: Re-sync the failed transaction<\/a><\/li>\n<li class=\"toc-level-1\"><a href=\"#fix-multiple-transactions-at-once\">Fix multiple transactions at once<\/a><\/li>\n<\/ul>\n<h2 id=\"what-this-error-means\" class=\"wp-block-heading\">What this error means<\/h2>\n<p>This error appears in Synder when a transaction fails to sync because a <strong>product or service in QuickBooks Online has no income account linked to it<\/strong>. QuickBooks requires every line item on a Sales Receipt to point to an income account. Without that link, the sync fails.<\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-28627\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/synder-no-income-account-error.png\" alt=\"Synder sync log showing Failed status with no income account associated with the item error message highlighted\" width=\"1400\" height=\"800\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/synder-no-income-account-error.png 1400w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/synder-no-income-account-error-300x171.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/synder-no-income-account-error-1024x585.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/synder-no-income-account-error-768x439.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/synder-no-income-account-error-1080x617.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/synder-no-income-account-error-60x34.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/synder-no-income-account-error-150x86.png 150w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><\/figure>\n<p>Linking an income account to a product tells QuickBooks where to record the revenue. It keeps your financial records organized and makes your income reports accurate.<\/p>\n<h2 id=\"how-to-fix-the-no-income-account-error\" class=\"wp-block-heading\">How to fix the \u201cno income account\u201d error<\/h2>\n<p>Follow these steps to link an income account to the affected product and re-sync the transaction.<\/p>\n<h3 id=\"step-1-go-to-products-and-services-in-qbo\" class=\"wp-block-heading\">Step 1: Go to Products and Services in QuickBooks Online<\/h3>\n<ol class=\"wp-block-list\">\n<li>Log in to <strong>QuickBooks Online<\/strong>.<\/li>\n<li>Go to <strong>Sales \u2192 Products &amp; services<\/strong>.<\/li>\n<li>Search for the product shown in the error message.<\/li>\n<\/ol>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19646\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009-1024x463.jpg\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009-1024x463.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009-300x136.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009-768x347.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009-1536x694.jpg 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009-60x27.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009-150x68.jpg 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009.jpg 1892w\" alt=\"\" width=\"1024\" height=\"463\" \/><\/figure>\n<h3 id=\"step-2-edit-the-product-and-set-an-income-account\" class=\"wp-block-heading\">Step 2: Edit the product and set an income account<\/h3>\n<ol class=\"wp-block-list\">\n<li>Click <strong>Edit<\/strong> next to the affected product.<\/li>\n<\/ol>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19646\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009-1024x463.jpg\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009-1024x463.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009-300x136.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009-768x347.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009-1536x694.jpg 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009-60x27.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009-150x68.jpg 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258320009.jpg 1892w\" alt=\"\" width=\"1024\" height=\"463\" \/><\/figure>\n<p><strong>Why is it Important to Link an Income Account?<\/strong><br \/>\nLinking an income account to a product helps you keep track of the money you earn from selling that product. It organizes your financial records and makes it easier to understand your business\u2019s income.<\/p>\n<p><strong>How to Fix the Error:<\/strong><br \/>\nTo resolve this, please follow the steps below to make sure that your products have income accounts linked to them:<\/p>\n<p>1. Go to the \u201cSales\u201d tab in your accounting company.<br \/>\n2. Navigate to the \u201cProducts and Services\u201d tab.<br \/>\n3. Search for the products that failed to sync due to the missing income account.<br \/>\n4. Click \u201cEdit\u201d next to the product.<\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19649\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258371658-1-1024x492.jpg\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258371658-1-1024x492.jpg 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258371658-1-300x144.jpg 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258371658-1-768x369.jpg 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258371658-1-1536x738.jpg 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258371658-1-60x29.jpg 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258371658-1-150x72.jpg 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258371658-1.jpg 1914w\" alt=\"\" width=\"1024\" height=\"492\" \/><\/figure>\n<ol class=\"wp-block-list\" start=\"2\">\n<li>Make sure <strong>\u201cI sell this product\/service to my customers\u201d<\/strong> is checked.<\/li>\n<li>Select the appropriate <strong>income account<\/strong> from the dropdown. This is where QuickBooks will record revenue from this product.<\/li>\n<li>Click <strong>Save and close<\/strong>.<\/li>\n<\/ol>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-28628\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/qbo-product-income-account-fix.png\" alt=\"QuickBooks Online Product Service edit form showing I sell this product checkbox checked and income account highlighted\" width=\"1400\" height=\"800\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/qbo-product-income-account-fix.png 1400w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/qbo-product-income-account-fix-300x171.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/qbo-product-income-account-fix-1024x585.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/qbo-product-income-account-fix-768x439.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/qbo-product-income-account-fix-1080x617.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/qbo-product-income-account-fix-60x34.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/qbo-product-income-account-fix-150x86.png 150w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><\/figure>\n<h3 id=\"step-3-re-sync-the-failed-transaction\" class=\"wp-block-heading\">Step 3: Re-sync the failed transaction<\/h3>\n<ol class=\"wp-block-list\">\n<li>Return to the <strong>Synder Dashboard<\/strong>.<\/li>\n<li>Then go to <strong>Overview \u2192 Transactions feed \u2192 Sync issues<\/strong>.<\/li>\n<li>Locate the failed transaction.<\/li>\n<li>Click <strong>Fix \u2192 Sync Again<\/strong>.<\/li>\n<\/ol>\n<div class=\"wp-block-advgb-images-slider advgb-images-slider-block\">\n<div class=\"advgb-images-slider\" data-slick=\"{&quot;rtl&quot;: false}\">\n<div class=\"advgb-image-slider-item\"><img decoding=\"async\" class=\"advgb-image-slider-img\" style=\"width: 100%; height: auto;\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258800633.jpg\" alt=\"Slider image\" \/><\/p>\n<div class=\"advgb-image-slider-item-info\" style=\"justify-content: center; align-items: center;\"><\/div>\n<\/div>\n<div class=\"advgb-image-slider-item\"><img decoding=\"async\" class=\"advgb-image-slider-img\" style=\"width: 100%; height: auto;\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/1683258879058.jpg\" alt=\"Slider image\" \/><\/p>\n<div class=\"advgb-image-slider-item-info\" style=\"justify-content: center; align-items: center;\"><\/div>\n<\/div>\n<\/div>\n<h2 id=\"fix-multiple-transactions-at-once\" class=\"wp-block-heading\">Fix multiple transactions at once<\/h2>\n<p>If several transactions share the same error, you can fix them all together. Go to the <strong>Dashboard \u2192 Synchronization Issues<\/strong> tab. There, you will see all transactions affected by the same error grouped together. Next, select them and click <strong>Sync<\/strong> to retry them all at once.<\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-28631\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/image-70-1024x340.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/image-70-1024x340.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/image-70-300x100.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/image-70-768x255.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/image-70-1536x510.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/image-70-2048x680.png 2048w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/image-70-1080x358.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/image-70-60x20.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/05\/image-70-150x50.png 150w\" alt=\"\" width=\"1024\" height=\"340\" \/><\/figure>\n<p>If the issue persists after following these steps, <a href=\"https:\/\/synder.com\/contact\/\">reach out to the Synder support team<\/a> via chat or email.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>What this error means How to fix the error Step 1: Go to Products and Services in QuickBooks Online Step 2: Edit the product and set an income account Step 3: Re-sync the failed transaction Fix multiple transactions at once What this error means This error appears in Synder when a transaction fails to sync [&hellip;]<\/p>\n","protected":false},"author":2233,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":"","_ppma_block_editor_authors":""},"categories":[394,367],"tags":[],"ppma_author":[338],"class_list":["post-19645","post","type-post","status-publish","format-standard","hentry","category-sync-error-messages","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fix &quot;No Income Account Associated with Item XX&quot; Error - Synder Guide<\/title>\n<meta name=\"description\" content=\"Struggling with the &quot;No Income Account Associated with Item XX&quot; error? Our comprehensive guide provides easy steps to resolve this issue.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/there-is-no-income-account-associated-with-the-item-xx-error-and-how-to-fix-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fix &quot;No Income Account Associated with Item XX&quot; Error - Synder Guide\" \/>\n<meta property=\"og:description\" content=\"Struggling with the &quot;No Income Account Associated with Item XX&quot; error? Our comprehensive guide provides easy steps to resolve this issue.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/synder.com\/help\/there-is-no-income-account-associated-with-the-item-xx-error-and-how-to-fix-it\/\" \/>\n<meta property=\"og:site_name\" content=\"Synder\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-09T01:14:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-04T16:33:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/synder-no-income-account-error.png\" \/>\n<meta name=\"author\" content=\"George Bylin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"George Bylin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Fix \"No Income Account Associated with Item XX\" Error - Synder Guide","description":"Struggling with the \"No Income Account Associated with Item XX\" error? Our comprehensive guide provides easy steps to resolve this issue.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/synder.com\/help\/there-is-no-income-account-associated-with-the-item-xx-error-and-how-to-fix-it\/","og_locale":"en_US","og_type":"article","og_title":"Fix \"No Income Account Associated with Item XX\" Error - Synder Guide","og_description":"Struggling with the \"No Income Account Associated with Item XX\" error? Our comprehensive guide provides easy steps to resolve this issue.","og_url":"https:\/\/synder.com\/help\/there-is-no-income-account-associated-with-the-item-xx-error-and-how-to-fix-it\/","og_site_name":"Synder","article_published_time":"2023-05-09T01:14:25+00:00","article_modified_time":"2026-06-04T16:33:34+00:00","og_image":[{"url":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2026\/06\/synder-no-income-account-error.png","type":"","width":"","height":""}],"author":"George Bylin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"George Bylin","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/synder.com\/help\/there-is-no-income-account-associated-with-the-item-xx-error-and-how-to-fix-it\/#article","isPartOf":{"@id":"https:\/\/synder.com\/help\/there-is-no-income-account-associated-with-the-item-xx-error-and-how-to-fix-it\/"},"author":{"name":"George Bylin","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/bdbaa16742639e5b66d1597314150d70"},"headline":"There Is No Income Account Associated With the Item XX. 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