{"id":19410,"date":"2023-04-07T03:30:24","date_gmt":"2023-04-07T03:30:24","guid":{"rendered":"https:\/\/synder.com\/help\/?p=19410"},"modified":"2026-06-02T16:32:17","modified_gmt":"2026-06-02T16:32:17","slug":"how-to-account-for-inventory-tracking-and-cogs-with-synder","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/how-to-account-for-inventory-tracking-and-cogs-with-synder\/","title":{"rendered":"Managing Products and Services with Synder &#8211; Per Transaction Sync"},"content":{"rendered":"\n<ul class=\"wp-block-advgb-summary advgb-toc alignnone\"><li class=\"toc-level-1\"><a href=\"#how-synder-records-products-60688bf9-3e51-4a52-b487-6f7823d28eb2\">How Synder Records Products<\/a><\/li><li class=\"toc-level-1\"><a href=\"#creating-products-that-dont-exist-in-quickbooks-onlinexero-1ea606cc-85e8-4d4e-ac4c-53f1a6273ea7\">Creating Products That Don\u2019t Exist in QuickBooks Online\/Xero<\/a><\/li><li class=\"toc-level-2\"><a href=\"#noninventory-service-items-quickbooks-onlinexero-f9d24aeb-18e5-41b0-844e-d0ce6763d385\">Non-inventory, Service items (QuickBooks Online\/Xero)<\/a><\/li><li class=\"toc-level-2\"><a href=\"#inventory-items-quickbooks-online-efdbe052-2bb1-49e0-ab5d-725cd8165a0a\">Inventory items (QuickBooks Online)<\/a><\/li><li class=\"toc-level-2\"><a href=\"#inventory-items-xero-7a21ca6e-77ea-46e1-9cd6-56158f0b7ebe\">Inventory items (Xero)<\/a><\/li><li class=\"toc-level-1\"><a href=\"#how-to-prevent-synder-from-creating-new-items-a1b25a99-f0b2-4c07-ba4a-b8b55c1e5ea9\">How to Prevent Synder from Creating New Items<\/a><\/li><li class=\"toc-level-1\"><a href=\"#parsing-product-information-only-for-stripe-b7f518e3-a44c-4102-b0c5-158c5c0a649c\">Parsing Product Information (only for Stripe)<\/a><\/li><li class=\"toc-level-1\"><a href=\"#common-issues-and-fixes-e201575c-5fcc-4774-95ad-c64567f064ad\">Common Issues and Fixes<\/a><\/li><li class=\"toc-level-1\"><a href=\"#faq-common-questions-93c48edd-3aab-46c8-a2f3-a6085ef286ad\">FAQ (Common Questions)<\/a><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This guide provides instructions for managing products and services in Synder. It covers the following topics:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assign transactions to the correct products<\/li>\n\n\n\n<li>Create new products when needed<\/li>\n\n\n\n<li>Handle missing items in QuickBooks Online\/Xero<\/li>\n\n\n\n<li>Fixing product-related issues<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Use this guide:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you want automatic product assignment for synced transactions<\/li>\n\n\n\n<li>If you want control over whether new products are created automatically<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Do not use this guide if you:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage inventory in your accounting platform without using Synder<\/li>\n\n\n\n<li>If you want to set up product mapping. Refer to the following guide: <a href=\"https:\/\/synder.com\/help\/product-mapping-feature\/\">Synder Product Mapping Feature<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-synder-records-products-60688bf9-3e51-4a52-b487-6f7823d28eb2\"><strong>How Synder Records Products<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Synder allows two options for recording products in QuickBooks Online\/Xero:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Use a common product\/service name <\/strong>&nbsp;\u2013 All transactions use a single generic name (e.g., \u201cStripe product\u201d). This option simplifies reporting when inventory or COGS tracking is not required.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"435\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-3-1024x435.png\" alt=\"\" class=\"wp-image-26434\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-3-1024x435.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-3-300x128.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-3-768x326.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-3-1536x653.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-3-1080x459.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-3-60x26.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-3-150x64.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-3.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong>Use original product\/service name and SKU \u2013 <\/strong>Synder searches for a matching item in QuickBooks Online\/Xero using the product name or SKU. Synder can also create products in your accounting system after selecting the Create New Product option.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"452\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-4-1024x452.png\" alt=\"\" class=\"wp-image-26435\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-4-1024x452.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-4-300x132.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-4-768x339.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-4-1536x678.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-4-1080x477.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-4-60x26.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-4-150x66.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-4.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When a matching product is found:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Synder assigns the transaction to the existing product.<div class=\"flex flex-col text-sm\"><article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" tabindex=\"-1\" dir=\"auto\" data-turn-id=\"request-698b886b-bcb8-8389-8f87-16606b6db594-9\" data-testid=\"conversation-turn-238\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div tabindex=\"-1\" class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"z-0 flex min-h-[46px] justify-start\"><\/div><div class=\"mt-3 w-full empty:hidden\"><div class=\"text-center\"><\/div><\/div><\/div><\/div><\/article><\/div><div aria-hidden=\"true\" data-edge=\"true\" class=\"pointer-events-none h-px w-px absolute bottom-0\"><\/div><\/li>\n\n\n\n<li>Synder records the transaction amount in the income account linked to that product in QuickBooks Online or Xero.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If no matching product is found, Synder can:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create the item automatically in QuickBooks Online\/Xero<\/li>\n\n\n\n<li>Cancel the transaction<\/li>\n\n\n\n<li>Map the product to an existing item using Product Mapping<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If the product name is missing from the integration, <\/strong>Synder will use a default product specified in the field<strong> <\/strong><em>\u201cuse \u2026 instead\u201d.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"452\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-7-1024x452.png\" alt=\"\" class=\"wp-image-26436\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-7-1024x452.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-7-300x132.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-7-768x339.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-7-1536x678.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-7-1080x477.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-7-60x26.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-7-150x66.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-7.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"creating-products-that-dont-exist-in-quickbooks-onlinexero-1ea606cc-85e8-4d4e-ac4c-53f1a6273ea7\"><strong>Creating Products That Don\u2019t Exist in QuickBooks Online\/Xero<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Synder can automatically create new items in QuickBooks Online\/Xero if they do not exist, with configurable settings to define the creation process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"noninventory-service-items-quickbooks-onlinexero-f9d24aeb-18e5-41b0-844e-d0ce6763d385\"><strong>Non-inventory, Service items (QuickBooks Online\/Xero)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Non-inventory items are products or services sold or used in transactions that Synder does not track as inventory. Synder automates the recording of payments, fees, and sales from platforms such as PayPal, Stripe, and Shopify into your accounting system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To create products as <strong>Non-inventory<\/strong> or <strong>Service<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select the appropriate product type in your settings.<\/li>\n\n\n\n<li>Assign the following accounts:\n<ul class=\"wp-block-list\">\n<li><strong>Income account:<\/strong> Tracks sales revenue<\/li>\n\n\n\n<li><strong>Expense account:<\/strong> Used for bills or purchase orders when ordered from a vendor<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"450\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-5-1024x450.png\" alt=\"\" class=\"wp-image-26437\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-5-1024x450.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-5-300x132.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-5-768x337.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-5-1536x675.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-5-1080x475.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-5-60x26.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-5-150x66.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-5.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"inventory-items-quickbooks-online-efdbe052-2bb1-49e0-ab5d-725cd8165a0a\"><strong>Inventory items (QuickBooks Online)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Synder supports inventory tracking and inventory items must already exist in QuickBooks Online with names that exactly match the payment processor. Synder cannot create inventory items because QuickBooks requires a starting Quantity on Hand, which Synder cannot access. Existing inventory items will sync, and QuickBooks will automatically update stock levels.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"499\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-6-1024x499.png\" alt=\"\" class=\"wp-image-26438\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-6-1024x499.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-6-300x146.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-6-768x374.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-6-1536x749.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-6-1080x527.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-6-60x29.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-6-150x73.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-6.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Required Fields for Inventory Items:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Income account:<\/strong> Tracks sales<\/li>\n\n\n\n<li><strong>Cost of Goods Sold (COGS) account:<\/strong> Tracks costs of sold inventory<\/li>\n\n\n\n<li><strong>Inventory start date:<\/strong> Defines when inventory tracking begins; transactions before this date will not sync properly<\/li>\n\n\n\n<li><strong>Initial Quantity on Hand:<\/strong> Sets starting inventory quantity for the product<\/li>\n\n\n\n<li><strong>Inventory Asset account:<\/strong> Tracks purchased inventory value<\/li>\n\n\n\n<li><strong>Inventory adjustment account:<\/strong> Records adjustments such as shrinkage or write-offs<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"inventory-items-xero-7a21ca6e-77ea-46e1-9cd6-56158f0b7ebe\"><strong>Inventory items (Xero)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Configure the application to create inventory products in your books. Synder will create a new inventory product if no product with the same name or SKU exists in your books. Before import, manually adjust the quantity of inventory products in Xero as needed.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Note: Synder cannot post sales that result in negative inventory to Xero. These transactions will display a Cancelled status in Synder.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"499\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-9-1024x499.png\" alt=\"\" class=\"wp-image-26439\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-9-1024x499.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-9-300x146.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-9-768x374.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-9-1536x748.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-9-1080x526.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-9-60x29.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-9-150x73.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-9.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Required Fields for Inventory Items:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Income account:<\/strong> Tracks sales<\/li>\n\n\n\n<li><strong>Cost of Goods Sold (COGS) account:<\/strong> Tracks costs of sold inventory<\/li>\n\n\n\n<li><strong>Inventory Asset account:<\/strong> Tracks purchased inventory value<\/li>\n\n\n\n<li><strong>Inventory adjustment account:<\/strong> Records adjustments such as shrinkage or write-offs<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-prevent-synder-from-creating-new-items-a1b25a99-f0b2-4c07-ba4a-b8b55c1e5ea9\">How to Prevent Synder from Creating New Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To maintain full control over what Synder records in your books, enable the Cancel Synchronization option.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you enable this setting, Synder automatically cancels any transaction that contains an item not yet in your books. Refer to the <a href=\"https:\/\/synder.com\/help\/cancel-synchronization-if-item-not-found\/\">Cancel Synchronization if Item Not Found<\/a> guide for more details.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"418\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-10-1024x418.png\" alt=\"\" class=\"wp-image-26441\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-10-1024x418.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-10-300x122.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-10-768x313.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-10-1536x627.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-10-1080x441.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-10-60x24.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-10-150x61.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-10.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Synder shows the <strong>\u201cCollect items for product mapping\u201d<\/strong> option when you enable \u201cIf the matching product is NOT found in accounting \u2013 Cancel synchronization\u201d in the settings. By default, this option is off.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you turn this setting on, after you synchronize a transaction that contains products not yet in your books, their Name and SKU will appear on the Product Mapping settings. This will allow you to easily map such entries to existing products, making sure no new item entries will be created on your books. Refer to the <a href=\"https:\/\/synder.com\/help\/product-mapping-feature\/\">Synder Product Mapping Feature<\/a> guide for more details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"parsing-product-information-only-for-stripe-b7f518e3-a44c-4102-b0c5-158c5c0a649c\"><strong>Product Information from Description (only for Stripe)<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"449\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-8-1024x449.png\" alt=\"\" class=\"wp-image-26440\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-8-1024x449.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-8-300x132.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-8-768x337.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-8-1536x674.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-8-1080x474.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-8-60x26.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-8-150x66.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-8.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If you use a Charge transaction in Stripe and enter a product name in the description field, enable the setting to get the product name from the description.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Note: Synder can create only one product from the description field. You can use either the product name or SKU, but it must match the name or SKU in your accounting system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"common-issues-and-fixes-e201575c-5fcc-4774-95ad-c64567f064ad\"><strong>Common Issues and Fixes<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/synder.com\/help\/how-to-resolve-the-x-product-cant-be-processed-due-to-a-large-number-of-transactions-error\/\">Error: The [X] Product Can\u2019t Be Processed as It\u2019s Linked to a Large Number of Transaction<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/synder.com\/help\/how-to-assign-quickbooks-classes-on-product-lines\/\">How to Assign QuickBooks Classes on Product Lines Using Synder<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/synder.com\/help\/fix-inventory-products-sync-fail\/\">How to Fix Inventory Products Sync Fail<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/synder.com\/help\/how-to-fix-the-track-quantity-on-hand-error\/\">How to Fix the \u201cTrack Quantity on Hand\u201d Error<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/synder.com\/help\/there-is-no-income-account-associated-with-the-item-xx-error-and-how-to-fix-it\/\">There Is No Income Account Associated With the Item XX. Error and How to Fix It<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/synder.com\/help\/transaction-can-not-be-synchronized-without-product-or-service\/\">Transaction Can Not Be Synchronized Without Product or Service<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/synder.com\/help\/what-should-i-do-if-a-common-product-is-off-and-items-are-synced-with-a-stripe-product\/\">What Should I Do if a Common Product Is off and Items Are Synced With a Stripe Product?<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"faq-common-questions-93c48edd-3aab-46c8-a2f3-a6085ef286ad\"><strong>FAQ (Common Questions)<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Can Synder create multiple products from one transaction?<\/strong><br><em>Yes, Synder can create multiple products that do not exist in the accounting platform.<br><\/em><\/li>\n\n\n\n<li><strong>How do I make all transactions use a single product?<\/strong><br><em>Enable Use common product\/service name in settings.<br><\/em><\/li>\n\n\n\n<li><strong>Can I cancel only some transactions with missing products?<\/strong><br><em>No, \u201cCancel Synchronization if Item Not Found\u201d<\/em><strong><em> <\/em><\/strong><em>applies to all transactions with no matching product.<br><\/em><\/li>\n\n\n\n<li><strong>What happens if Synder can\u2019t find a matching SKU?<\/strong><br><em>Synder either creates a new product, cancels the transaction, or requires mapping, depending on your settings.<\/em><\/li>\n\n\n\n<li><strong>How to manage income accounts associated with products?<\/strong><em><br>Your accounting software controls this by letting you change the income account for each item.<\/em><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to Synder Team<\/em><\/a><strong> <\/strong>via online support chat or email with any questions you have \u2013 we are always happy to help you!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide provides instructions for managing products and services in Synder. It covers the following topics: Use this guide: Do not use this guide if you: How Synder Records Products Synder allows two options for recording products in QuickBooks Online\/Xero: When a matching product is found: If no matching product is found, Synder can: If [&hellip;]<\/p>\n","protected":false},"author":2316,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":"","_ppma_block_editor_authors":""},"categories":[393,361],"tags":[],"ppma_author":[349],"class_list":["post-19410","post","type-post","status-publish","format-standard","hentry","category-products-inventory-cogs-per-transaction","category-products-inventory-cogs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Managing Products and Services with Synder - Per Transaction Sync<\/title>\n<meta name=\"description\" content=\"Discover how to master inventory tracking and cost of goods sold with Synder. Our thorough guide walks you through the steps, covering different scenarios.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/how-to-account-for-inventory-tracking-and-cogs-with-synder\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managing Products and Services with Synder - Per Transaction Sync\" \/>\n<meta property=\"og:description\" content=\"Discover how to master inventory tracking and cost of goods sold with Synder. Our thorough guide walks you through the steps, covering different scenarios.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/synder.com\/help\/how-to-account-for-inventory-tracking-and-cogs-with-synder\/\" \/>\n<meta property=\"og:site_name\" content=\"Synder\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-07T03:30:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-02T16:32:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-3-1024x435.png\" \/>\n<meta name=\"author\" content=\"Vili Varazi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vili Varazi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Managing Products and Services with Synder - Per Transaction Sync","description":"Discover how to master inventory tracking and cost of goods sold with Synder. Our thorough guide walks you through the steps, covering different scenarios.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/synder.com\/help\/how-to-account-for-inventory-tracking-and-cogs-with-synder\/","og_locale":"en_US","og_type":"article","og_title":"Managing Products and Services with Synder - Per Transaction Sync","og_description":"Discover how to master inventory tracking and cost of goods sold with Synder. Our thorough guide walks you through the steps, covering different scenarios.","og_url":"https:\/\/synder.com\/help\/how-to-account-for-inventory-tracking-and-cogs-with-synder\/","og_site_name":"Synder","article_published_time":"2023-04-07T03:30:24+00:00","article_modified_time":"2026-06-02T16:32:17+00:00","og_image":[{"url":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-3-1024x435.png","type":"","width":"","height":""}],"author":"Vili Varazi","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Vili Varazi","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/synder.com\/help\/how-to-account-for-inventory-tracking-and-cogs-with-synder\/#article","isPartOf":{"@id":"https:\/\/synder.com\/help\/how-to-account-for-inventory-tracking-and-cogs-with-synder\/"},"author":{"name":"Vili Varazi","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/5c93e62bed7fbd7e7cf5e39dc10e5fad"},"headline":"Managing Products and Services with Synder &#8211; Per Transaction Sync","datePublished":"2023-04-07T03:30:24+00:00","dateModified":"2026-06-02T16:32:17+00:00","mainEntityOfPage":{"@id":"https:\/\/synder.com\/help\/how-to-account-for-inventory-tracking-and-cogs-with-synder\/"},"wordCount":1106,"commentCount":0,"image":{"@id":"https:\/\/synder.com\/help\/how-to-account-for-inventory-tracking-and-cogs-with-synder\/#primaryimage"},"thumbnailUrl":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-3-1024x435.png","articleSection":["Per Transaction","Products, Inventory &amp; COGS"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/synder.com\/help\/how-to-account-for-inventory-tracking-and-cogs-with-synder\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/synder.com\/help\/how-to-account-for-inventory-tracking-and-cogs-with-synder\/","url":"https:\/\/synder.com\/help\/how-to-account-for-inventory-tracking-and-cogs-with-synder\/","name":"Managing Products and Services with Synder - Per Transaction Sync","isPartOf":{"@id":"https:\/\/synder.com\/help\/#website"},"primaryImageOfPage":{"@id":"https:\/\/synder.com\/help\/how-to-account-for-inventory-tracking-and-cogs-with-synder\/#primaryimage"},"image":{"@id":"https:\/\/synder.com\/help\/how-to-account-for-inventory-tracking-and-cogs-with-synder\/#primaryimage"},"thumbnailUrl":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2023\/04\/image-3-1024x435.png","datePublished":"2023-04-07T03:30:24+00:00","dateModified":"2026-06-02T16:32:17+00:00","author":{"@id":"https:\/\/synder.com\/help\/#\/schema\/person\/5c93e62bed7fbd7e7cf5e39dc10e5fad"},"description":"Discover how to master inventory tracking and cost of goods sold with Synder. 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