{"id":19152,"date":"2022-10-29T04:33:36","date_gmt":"2022-10-29T04:33:36","guid":{"rendered":"https:\/\/synder.com\/help\/?p=19152"},"modified":"2026-06-08T16:02:15","modified_gmt":"2026-06-08T16:02:15","slug":"what-should-i-do-if-a-square-payment-is-marked-as-pending-in-synder","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/what-should-i-do-if-a-square-payment-is-marked-as-pending-in-synder\/","title":{"rendered":"What Should I Do if a Square Payment Is Marked as Pending in Synder? Square Pending Transaction Explained"},"content":{"rendered":"<ul class=\"wp-block-advgb-summary advgb-toc alignnone\">\n<li class=\"toc-level-1\"><a href=\"#what-this-article-does-not-cover-96f300ac-1d65-4ec2-9fc6-69ae021c9707\">What This Article Does Not Cover<\/a><\/li>\n<li class=\"toc-level-1\"><a href=\"#why-payments-appear-as-pending-in-synder-2beb31c9-b3c8-4bfe-ba7d-876832a34d09\">Why Payments Appear as Pending in Synder<\/a><\/li>\n<li class=\"toc-level-1\"><a href=\"#how-to-resolve-pending-square-payments-8ad1103c-38d7-473e-aa16-d2e686f07dc9\">How to Resolve Pending Square Payments<\/a><\/li>\n<li class=\"toc-level-1\"><a href=\"#a-more-automated-resolution-9bd73dfb-2430-4119-a0b9-73b818793521\">A More Automated Resolution<\/a><\/li>\n<li class=\"toc-level-1\"><a href=\"#what-to-do-if-you-cannot-find-the-pending-order-in-squarenbsp-d83ef420-e11e-48c1-8bc7-f8a04eab52d6\">What to Do if You Cannot Find the Pending Order in Square&nbsp;<\/a><\/li>\n<p>This guide helps you resolve Square payments stuck in a pending status in Synder. If your Square orders show as pending, follow the steps below to fix them and keep your books accurate.<\/p>\n<h2 class=\"wp-block-heading\" id=\"what-this-article-does-not-cover-96f300ac-1d65-4ec2-9fc6-69ae021c9707\"><strong>What This Article Does Not Cover<\/strong><\/h2>\n<p>This guide does not cover:<\/p>\n<ul class=\"wp-block-list\">\n<li>How to reconcile already synced Square transactions in Synder.<\/li>\n<li>Issues unrelated to order status (e.g., failed payments, refunds).<\/li>\n<li>Advanced Square or Synder features outside of order completion and syncing.<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\" id=\"why-payments-appear-as-pending-in-synder-2beb31c9-b3c8-4bfe-ba7d-876832a34d09\"><strong>Why Payments Appear as Pending in Synder<\/strong><\/h2>\n<p>Synder syncs Square payments only when Square marks the order status as completed.<\/p>\n<ul class=\"wp-block-list\">\n<li>If an order in Square is open, new, or not completed, Synder imports it as pending.<\/li>\n<li>This is by design. Square can still change or delete pending orders.<span style=\"color: initial;\"> Synder waits for the final status to keep your accounting records accurate.<\/span><\/li>\n<li>A Square order may already contain a payment (tender), but Synder does not sync it until Square marks the order status as Completed.<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\" id=\"how-to-resolve-pending-square-payments-8ad1103c-38d7-473e-aa16-d2e686f07dc9\">\n<p><strong>How to Resolve Pending Square Payments<\/strong><\/h2>\n<p>To move pending orders to completed and sync them properly, follow these steps:<\/p>\n<p><strong>Find the pending order<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>First, open Synder and look for the order marked as pending.<\/li>\n<li>In Square, this same order will show an open, new, or other non-completed status.<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"170\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-18-1024x170.png\" alt=\"\" class=\"wp-image-26874\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-18-1024x170.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-18-300x50.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-18-768x127.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-18-1536x254.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-18-1080x179.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-18-60x10.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-18-150x25.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-18.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<p><strong>Log into Square<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>Go to your Square account. Select <strong>Orders<\/strong> from the left-hand menu.<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"390\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-19-1024x390.png\" alt=\"\" class=\"wp-image-26875\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-19-1024x390.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-19-300x114.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-19-768x292.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-19-1536x585.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-19-1080x411.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-19-60x23.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-19-150x57.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-19.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<p><strong>Complete the order<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>Click the three dots next to the order.<\/li>\n<li>Select <strong>Mark Picked Up<\/strong>.<\/li>\n<li>The order status in Square changes to <strong>Completed<\/strong>.<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"322\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-21-1024x322.png\" alt=\"\" class=\"wp-image-26876\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-21-1024x322.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-21-300x94.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-21-768x241.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-21-1536x483.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-21-1080x340.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-21-60x19.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-21-150x47.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-21.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"314\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-20-1024x314.png\" alt=\"\" class=\"wp-image-26877\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-20-1024x314.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-20-300x92.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-20-768x235.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-20-1536x470.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-20-1080x331.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-20-60x18.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-20-150x46.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-20.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<p>Once the order is marked as <strong>Completed<\/strong> in Square, here is what happens:<\/p>\n<ul class=\"wp-block-list\">\n<li>If Auto-sync is enabled for your Square account in Synder, the pending payment will automatically sync.<\/li>\n<li>If Auto-sync is disabled, the transaction is released for sync within 24\u201348 hours.<\/li>\n<\/ul>\n<p>Don\u2019t worry \u2014 any transactions already in Synder won\u2019t be duplicated during this process.<\/p>\n<h2 class=\"wp-block-heading\" id=\"a-more-automated-resolution-9bd73dfb-2430-4119-a0b9-73b818793521\">A More Automated Resolution<\/h2>\n<p>Additionally, if your Square setup requires frequent manual updates to order statuses, we offer a custom configuration that allows syncing any order as long as a payment (tender) is present.<\/p>\n<p>To learn more, contact our support team \u2014 they can confirm whether this setup works for your workflow.<\/p>\n<h2 class=\"wp-block-heading\" id=\"what-to-do-if-you-cannot-find-the-pending-order-in-squarenbsp-d83ef420-e11e-48c1-8bc7-f8a04eab52d6\"><strong>What to Do if You Cannot Find the Pending Order in Square&nbsp;<\/strong><\/h2>\n<p>However, in some cases the pending order shown in Synder no longer exists in Square.<\/p>\n<p>You may notice that:<\/p>\n<ul class=\"wp-block-list\">\n<li>Clicking the Square order link in Synder opens an error message in Square<\/li>\n<li>The order cannot be found in Square search or Orders<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"870\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-26-1024x870.png\" alt=\"\" class=\"wp-image-28754\" style=\"width:492px;height:auto\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-26-1024x870.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-26-300x255.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-26-768x652.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-26-1080x917.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-26-60x51.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-26-150x127.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-26.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<h3 class=\"wp-block-heading\" id=\"why-this-happensnbsp-ec67b3b1-a9ec-4866-a91e-dc6e30add62c\"><strong>Why This Happens&nbsp;<\/strong><\/h3>\n<ul class=\"wp-block-list\">\n<li>If Square edits an order or adjusts its details, it automatically creates a new order and deletes the old one.<\/li>\n<li>The same happens when the initial payment fails and Square processes a second attempt successfully.<\/li>\n<\/ul>\n<p>As a result, the old Square order stays stuck in Pending in Synder while the new one syncs. This is expected \u2014 it reflects how Square manages order updates internally.<\/p>\n<h3 class=\"wp-block-heading\" id=\"how-to-handle-stuck-pending-ordersnbsp-061b02f1-5c21-4a0f-aaac-9408316930b5\"><strong>How to Handle Stuck Pending Orders&nbsp;<\/strong><\/h3>\n<p>If the original pending order no longer exists in Square, you can archive the outdated transaction in Synder. You have two options for archiving it:<\/p>\n<h3 class=\"wp-block-heading\" id=\"option-1-archive-transactions-manuallynbsp-37ed561f-07f5-4f39-a03c-8089a9937d28\"><strong>Option 1: Archive Transactions Manually&nbsp;<\/strong><\/h3>\n<p>To prevent clutter in Platform Transactions and avoid unnecessary pending entries in your summaries, use the <strong>Archive<\/strong> feature. To manually archive orders:<\/p>\n<ol class=\"wp-block-list\">\n<li>Open the platform transactions in Synder\u00a0<\/li>\n<li>Select the unnecessary pending transactions\u00a0<\/li>\n<li>Click <strong>Actions<\/strong> dropdown<\/li>\n<li>Click <strong>Archive<\/strong><\/li>\n<\/ol>\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"350\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-28-1024x350.png\" alt=\"\" class=\"wp-image-28756\" style=\"width:655px;height:auto\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-28-1024x350.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-28-300x103.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-28-768x262.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-28-1536x525.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-28-1080x369.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-28-60x21.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-28-150x51.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-28.png 1548w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<p>See <a href=\"https:\/\/synder.com\/help\/hide-records-from-the-synder-transactions-list\/\">this guide<\/a> for more details on the Archive feature.<\/p>\n<h3 class=\"wp-block-heading\" id=\"option-2-archive-pending-transactions-automaticallynbsp-f822f304-d283-477f-92d4-70b695253952\"><strong>Option 2: Archive Pending Transactions Automatically&nbsp;<\/strong><\/h3>\n<p>Alternatively, you can enable the Synder feature that automatically archives pending transactions if a Square order stays pending for longer than a set number of days.<\/p>\n<ol class=\"wp-block-list\">\n<li>Access settings from the left-side menu<\/li>\n<li>In <strong>General<\/strong> tab, enable <strong>Archive Pending transactions after set number of days<\/strong><strong>\u00a0<\/strong><\/li>\n<li>Choose the desired number of days<\/li>\n<li>Click Update<\/li>\n<\/ol>\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"887\" height=\"769\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-27.png\" alt=\"\" class=\"wp-image-28755\" style=\"width:624px;height:auto\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-27.png 887w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-27-300x260.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-27-768x666.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-27-60x52.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-27-150x130.png 150w\" sizes=\"(max-width: 887px) 100vw, 887px\" \/><\/figure>\n<p><strong><em>Note: <\/em><\/strong>Set a long enough timeframe to avoid archiving legitimate pending Square orders that may still complete later. Choose the number of days based on your normal payment processing turnaround time.<\/p>\n<p><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to the Synder team<\/em><\/a> via online support chat, phone, or email with any questions you have \u2013 we\u2019re always happy to help you!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What This Article Does Not Cover Why Payments Appear as Pending in Synder How to Resolve Pending Square Payments A More Automated Resolution What to Do if You Cannot Find the Pending Order in Square&nbsp; This guide helps you resolve Square payments stuck in a pending status in Synder. If your Square orders show as [&hellip;]<\/p>\n","protected":false},"author":2233,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[395,367,437,451],"tags":[],"ppma_author":[338],"class_list":["post-19152","post","type-post","status-publish","format-standard","hentry","category-connection-sync-behavior","category-troubleshooting","category-payment-integrations-main","category-square-payment-integration"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What should I do if a Square transaction is marked as Pending in Synder?<\/title>\n<meta name=\"description\" content=\"Having trouble with a Square pending transaction issues? Dive into our guide to understand the reasons and get easy solutions to resolve the issue quickly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/what-should-i-do-if-a-square-payment-is-marked-as-pending-in-synder\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What should I do if a Square transaction is marked as Pending in Synder?\" \/>\n<meta property=\"og:description\" content=\"Having trouble with a Square pending transaction issues? Dive into our guide to understand the reasons and get easy solutions to resolve the issue quickly.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/synder.com\/help\/what-should-i-do-if-a-square-payment-is-marked-as-pending-in-synder\/\" \/>\n<meta property=\"og:site_name\" content=\"Synder\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-29T04:33:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-08T16:02:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/10\/image-18-1024x170.png\" \/>\n<meta name=\"author\" content=\"George Bylin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"George Bylin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What should I do if a Square transaction is marked as Pending in Synder?","description":"Having trouble with a Square pending transaction issues? Dive into our guide to understand the reasons and get easy solutions to resolve the issue quickly.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/synder.com\/help\/what-should-i-do-if-a-square-payment-is-marked-as-pending-in-synder\/","og_locale":"en_US","og_type":"article","og_title":"What should I do if a Square transaction is marked as Pending in Synder?","og_description":"Having trouble with a Square pending transaction issues? 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