{"id":18883,"date":"2022-09-02T20:15:18","date_gmt":"2022-09-02T20:15:18","guid":{"rendered":"https:\/\/synder.com\/help\/?p=18883"},"modified":"2026-09-17T14:36:19","modified_gmt":"2026-09-17T14:36:19","slug":"how-to-fix-errors-with-taxes-in-synder","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/how-to-fix-errors-with-taxes-in-synder\/","title":{"rendered":"How to Fix Errors With Taxes in Synder"},"content":{"rendered":"\n

Overview:<\/strong><\/p>\n\n\n\n

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  1. US companies<\/a><\/li>\n\n\n\n
  2. Non-US companies<\/a><\/li>\n<\/ol>\n\n\n\n
    \nFirst, confirm your sync mode.<\/strong> Tax behaves differently depending on how Synder syncs your sales:

    \n• Per-Transaction sync<\/strong> — each transaction carries its own tax. Synder matches tax by rate\/percentage<\/strong>, so fixes usually mean setting up the correct tax rates and codes in your accounting system, then resyncing. The steps below apply directly.
    \n• Summary Sync (Daily Summary)<\/strong> — Synder posts one aggregated journal entry, and tax is handled through mapping<\/strong>, not per-transaction rates. If you are on Summary Sync, configure taxes with     Track Sales Taxes in QuickBooks (Summary Sync)<\/a> before troubleshooting here.

    \nNot sure which mode you use? Check Synder → Settings → Integration<\/strong> — the sync type is shown per connection.\n<\/div>\n\n\n\n

    US companies<\/strong><\/h2>\n\n\n\n

    Reason:<\/strong> The Sales Tax center is not setup.
    Solution:<\/strong> Log in to QuickBooks Online\u2192 go to the Taxes tab \u2192 set up your Tax agency and select the needed tax rates and the filing frequency. Then resync failed transactions.<\/p>\n\n\n\n

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    Non-US companies<\/strong><\/h2>\n\n\n\n

    First, check what’s actually in the rate<\/strong><\/h4>\n\n\n\n

    Synder syncs taxes exactly as your sales platform sends them<\/strong> — it does not calculate tax. If a transaction’s tax rate looks unfamiliar (for example, 16%<\/strong> instead of your usual 13%<\/strong>), your platform is likely combining two rates into one<\/strong> before sending it to Synder.<\/p>\n\n\n\n

    A common cause is a fee that was set up as a tax rate<\/strong> in your payment platform. If a 3% processing or handling fee is configured as a tax in Stripe, Stripe adds it on top of your real sales tax (13% + 3% = 16%<\/strong>) and sends the combined 16% to Synder. If QuickBooks has no 16% tax code, the transaction fails with “Tax Code not found in your accounting company.”<\/strong><\/p>\n\n\n\n

    What to do:<\/strong><\/p>\n\n\n\n