{"id":17744,"date":"2022-03-16T12:17:03","date_gmt":"2022-03-16T12:17:03","guid":{"rendered":"https:\/\/synder.com\/help\/?p=17744"},"modified":"2026-04-10T16:13:35","modified_gmt":"2026-04-10T16:13:35","slug":"why-was-my-accounting-company-disconnected-from-synder","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/why-was-my-accounting-company-disconnected-from-synder\/","title":{"rendered":"Why Was My Accounting Company Disconnected From Synder?"},"content":{"rendered":"\n<p><strong>The issue:<\/strong><br>The accounting company has either lost connection status or is disconnected from Synder.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"624\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-2-1024x624.png\" alt=\"\" class=\"wp-image-21697\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-2-1024x624.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-2-300x183.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-2-768x468.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-2-60x37.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-2-150x91.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-2.png 1424w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Main reasons:<\/strong><br>1.Synder was deleted from the Apps section in your accounting company.<br>2.Another user with access to your account might have disconnected the company.<br>3.The company is not connected to the Synder connector (for QuickBooks Desktop users only).<\/p>\n\n\n\n<p><strong>How to fix it:<\/strong><br>Go to your Synder company, click on the <em>Person <\/em>icon in the upper-right corner of your account, and select <em>My Account<\/em>. Then, click <strong>Connect <\/strong>or <strong>Reconnect<\/strong> under your accounting company.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-1-1-1024x510.png\" alt=\"\" class=\"wp-image-21704\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-1-1-1024x510.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-1-1-300x149.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-1-1-768x382.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-1-1-1536x764.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-1-1-60x30.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-1-1-150x75.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-1-1.png 1887w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Note that if you\u2019re using QuickBooks Desktop, you\u2019ll need to proceed with the following steps:<br>1.Open your QuickBooks file and Synder connector.<br>2.Connect QuickBooks Desktop to Synder by clicking on <strong>Connect <\/strong>in the Synder connector.<\/p>\n\n\n\n<p><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to the Synder team<\/em><\/a>\u00a0via online support chat, phone, or email with any questions you have \u2013 we\u2019re always happy to help you!<\/p>\n\n\n\n<script>\nif (window.convertflow == undefined) {\nvar script = document.createElement('script'); \nscript.async = true;\nscript.src = \"https:\/\/js.convertflow.co\/production\/websites\/11040.js\"; \ndocument.body.appendChild(script); \n};\n<\/script>\n<div class=\"cf-cta-snippet cta74541\" website-id=\"11040\" cta-id=\"74541\"><\/div>\n\n\n\n<p><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The issue:The accounting company has either lost connection status or is disconnected from Synder. Main reasons:1.Synder was deleted from the Apps section in your accounting company.2.Another user with access to your account might have disconnected the company.3.The company is not connected to the Synder connector (for QuickBooks Desktop users only). How to fix it:Go to [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[395,459,367,458],"tags":[],"ppma_author":[339],"class_list":["post-17744","post","type-post","status-publish","format-standard","hentry","category-connection-sync-behavior","category-quickbooks-online-accounting-integration","category-troubleshooting","category-accounting-integrations-main"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Was My Accounting Company Disconnected From Synder?<\/title>\n<meta name=\"description\" content=\"Address disconnection issues between your accounting software and Synder. Learn why it happens and how to re-establish a stable link.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/why-was-my-accounting-company-disconnected-from-synder\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Was My Accounting Company Disconnected From Synder?\" \/>\n<meta property=\"og:description\" content=\"Address disconnection issues between your accounting software and Synder. Learn why it happens and how to re-establish a stable link.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/synder.com\/help\/why-was-my-accounting-company-disconnected-from-synder\/\" \/>\n<meta property=\"og:site_name\" content=\"Synder\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-16T12:17:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-10T16:13:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-2-1024x624.png\" \/>\n<meta name=\"author\" content=\"anastasiaplotka\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"anastasiaplotka\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Why Was My Accounting Company Disconnected From Synder?","description":"Address disconnection issues between your accounting software and Synder. Learn why it happens and how to re-establish a stable link.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/synder.com\/help\/why-was-my-accounting-company-disconnected-from-synder\/","og_locale":"en_US","og_type":"article","og_title":"Why Was My Accounting Company Disconnected From Synder?","og_description":"Address disconnection issues between your accounting software and Synder. Learn why it happens and how to re-establish a stable link.","og_url":"https:\/\/synder.com\/help\/why-was-my-accounting-company-disconnected-from-synder\/","og_site_name":"Synder","article_published_time":"2022-03-16T12:17:03+00:00","article_modified_time":"2026-04-10T16:13:35+00:00","og_image":[{"url":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-2-1024x624.png"}],"author":"anastasiaplotka","twitter_card":"summary_large_image","twitter_misc":{"Written by":"anastasiaplotka","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/synder.com\/help\/why-was-my-accounting-company-disconnected-from-synder\/","url":"https:\/\/synder.com\/help\/why-was-my-accounting-company-disconnected-from-synder\/","name":"Why Was My Accounting Company Disconnected From Synder?","isPartOf":{"@id":"https:\/\/synder.com\/help\/#website"},"primaryImageOfPage":{"@id":"https:\/\/synder.com\/help\/why-was-my-accounting-company-disconnected-from-synder\/#primaryimage"},"image":{"@id":"https:\/\/synder.com\/help\/why-was-my-accounting-company-disconnected-from-synder\/#primaryimage"},"thumbnailUrl":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-2-1024x624.png","datePublished":"2022-03-16T12:17:03+00:00","dateModified":"2026-04-10T16:13:35+00:00","author":{"@id":"https:\/\/synder.com\/help\/#\/schema\/person\/76a9ca8501e764923931eb0ec1fa6f6e"},"description":"Address disconnection issues between your accounting software and Synder. Learn why it happens and how to re-establish a stable link.","breadcrumb":{"@id":"https:\/\/synder.com\/help\/why-was-my-accounting-company-disconnected-from-synder\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/synder.com\/help\/why-was-my-accounting-company-disconnected-from-synder\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/synder.com\/help\/why-was-my-accounting-company-disconnected-from-synder\/#primaryimage","url":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-2.png","contentUrl":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Accounting-company-disconnected-2.png","width":1424,"height":868},{"@type":"BreadcrumbList","@id":"https:\/\/synder.com\/help\/why-was-my-accounting-company-disconnected-from-synder\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/synder.com\/help\/"},{"@type":"ListItem","position":2,"name":"Why Was My Accounting Company Disconnected From Synder?"}]},{"@type":"WebSite","@id":"https:\/\/synder.com\/help\/#website","url":"https:\/\/synder.com\/help\/","name":"Synder","description":"Articles &amp; FAQ","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/synder.com\/help\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/76a9ca8501e764923931eb0ec1fa6f6e","name":"anastasiaplotka","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/image\/cebc43065c2e425b2c3758c10c76e33a","url":"https:\/\/secure.gravatar.com\/avatar\/e78efdc58516cc1344880b0ff368c91f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e78efdc58516cc1344880b0ff368c91f?s=96&d=mm&r=g","caption":"anastasiaplotka"},"url":"https:\/\/synder.com\/help\/author\/anastasiaplotka\/"}]}},"author_meta":{"display_name":"anastasiaplotka","author_link":"https:\/\/synder.com\/help\/author\/anastasiaplotka\/"},"featured_img":null,"coauthors":[{"link":"https:\/\/synder.com\/help\/author\/anastasiaplotka\/","display_name":"anastasiaplotka"}],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/synder.com\/help\/category\/troubleshooting\/connection-sync-behavior\/\" class=\"advgb-post-tax-term\">Connection &amp; Sync Behavior<\/a>","<a href=\"https:\/\/synder.com\/help\/category\/accounting-integrations-main\/quickbooks-online-accounting-integration\/\" class=\"advgb-post-tax-term\">QuickBooks Online<\/a>","<a href=\"https:\/\/synder.com\/help\/category\/troubleshooting\/\" class=\"advgb-post-tax-term\">Troubleshooting &amp; Diagnostics<\/a>","<a href=\"https:\/\/synder.com\/help\/category\/accounting-integrations-main\/\" class=\"advgb-post-tax-term\">Accounting Integrations<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Connection &amp; Sync Behavior<\/span>","<span class=\"advgb-post-tax-term\">QuickBooks Online<\/span>","<span class=\"advgb-post-tax-term\">Troubleshooting &amp; Diagnostics<\/span>","<span class=\"advgb-post-tax-term\">Accounting Integrations<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 4 years ago","modified":"Updated 7 days ago"},"absolute_dates":{"created":"Posted on March 16, 2022","modified":"Updated on April 10, 2026"},"absolute_dates_time":{"created":"Posted on March 16, 2022 12:17 pm","modified":"Updated on April 10, 2026 4:13 pm"},"featured_img_caption":"","series_order":"","authors":[{"term_id":339,"user_id":25,"is_guest":0,"slug":"anastasiaplotka","display_name":"anastasiaplotka","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/e78efdc58516cc1344880b0ff368c91f?s=96&d=mm&r=g","author_category":"","first_name":"","last_name":"","user_url":"","job_title":"","description":""}],"_links":{"self":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts\/17744"}],"collection":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/comments?post=17744"}],"version-history":[{"count":1,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts\/17744\/revisions"}],"predecessor-version":[{"id":26635,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts\/17744\/revisions\/26635"}],"wp:attachment":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/media?parent=17744"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/categories?post=17744"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/tags?post=17744"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/ppma_author?post=17744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}