{"id":17736,"date":"2022-03-16T12:02:05","date_gmt":"2022-03-16T12:02:05","guid":{"rendered":"https:\/\/synder.com\/help\/?p=17736"},"modified":"2026-03-30T19:20:58","modified_gmt":"2026-03-30T19:20:58","slug":"what-should-i-do-if-auto-sync-gets-disabled","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/what-should-i-do-if-auto-sync-gets-disabled\/","title":{"rendered":"What Should I Do if Auto-Sync Gets Disabled?"},"content":{"rendered":"\n<p><strong>Cases it may cover:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Your accounting company (QuickBooks Online\/QuickBooks Desktop, Xero) got disconnected from your Synder company, and it shows the \u201cDisconnected\u201d or \u201cConnection lost\u201d status in Synder Settings.<\/li><li>Either you or your additional user might have disabled auto-synchronization.<\/li><li>The payment platform\/ecommerce store was disconnected and then connected back to your organization in Synder.<\/li><\/ol>\n\n\n\n<p><strong>How to fix it:<\/strong><br>Go to your Synder company, click on Settings, navigate to the General tab, enable \u201cAuto-sync,\u201d and click \u201cUpdate\u201d to save the settings. <br>Remember to enable Auto-sync for additional settings and other sales channels connected to Synder as well.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"445\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/07\/What-to-do-if-Auto-sync-gets-disabled-1024x445.png\" alt=\"\" class=\"wp-image-22801\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/07\/What-to-do-if-Auto-sync-gets-disabled-1024x445.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/07\/What-to-do-if-Auto-sync-gets-disabled-300x130.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/07\/What-to-do-if-Auto-sync-gets-disabled-768x334.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/07\/What-to-do-if-Auto-sync-gets-disabled-1536x668.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/07\/What-to-do-if-Auto-sync-gets-disabled-60x26.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/07\/What-to-do-if-Auto-sync-gets-disabled-150x65.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/07\/What-to-do-if-Auto-sync-gets-disabled.png 1884w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>From now on, all new transactions will be automatically imported and synced to your accounting company.<br>We also recommend importing historical data for the potential time in which transactions were not synced and sync them to your accounting company.<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-advgb-images-slider advgb-images-slider-block\"><div class=\"advgb-images-slider\" data-slick=\"{&quot;rtl&quot;: false}\"><div class=\"advgb-image-slider-item\"><img decoding=\"async\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/03\/Why-auto-sync-off-2.png\" class=\"advgb-image-slider-img\" alt=\"Slider image\" style=\"width:100%;height:auto\"\/><div class=\"advgb-image-slider-item-info\" style=\"justify-content:center;align-items:center\"><\/div><\/div><div class=\"advgb-image-slider-item\"><img decoding=\"async\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2022\/03\/Why-auto-sync-off-3.png\" class=\"advgb-image-slider-img\" alt=\"Slider image\" style=\"width:100%;height:auto\"\/><div class=\"advgb-image-slider-item-info\" style=\"justify-content:center;align-items:center\"><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<p><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to Synder Team<\/em><\/a> via online support chat, phone, or email with any questions you have \u2013 we\u2019re always happy to help you!<\/p>\n\n\n\n<script>\nif (window.convertflow == undefined) {\nvar script = document.createElement('script'); \nscript.async = true;\nscript.src = \"https:\/\/js.convertflow.co\/production\/websites\/11040.js\"; \ndocument.body.appendChild(script); \n};\n<\/script>\n<div class=\"cf-cta-snippet cta74541\" website-id=\"11040\" cta-id=\"74541\"><\/div>\n\n\n\n<p><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cases it may cover: Your accounting company (QuickBooks Online\/QuickBooks Desktop, Xero) got disconnected from your Synder company, and it shows the \u201cDisconnected\u201d or \u201cConnection lost\u201d status in Synder Settings. Either you or your additional user might have disabled auto-synchronization. The payment platform\/ecommerce store was disconnected and then connected back to your organization in Synder. How [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[395,367],"tags":[],"ppma_author":[339],"class_list":["post-17736","post","type-post","status-publish","format-standard","hentry","category-connection-sync-behavior","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What Should I Do if Auto-Sync Gets Disabled? - Synder Knowledge Base<\/title>\n<meta name=\"description\" content=\"Trouble with Synder auto-sync? Find step-by-step solutions to re-enable and ensure continuous synchronization of your financial data.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/what-should-i-do-if-auto-sync-gets-disabled\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Should I Do if Auto-Sync Gets Disabled? - Synder Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Trouble with Synder auto-sync? Find step-by-step solutions to re-enable and ensure continuous synchronization of your financial data.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/synder.com\/help\/what-should-i-do-if-auto-sync-gets-disabled\/\" \/>\n<meta property=\"og:site_name\" content=\"Synder\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-16T12:02:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-30T19:20:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/07\/What-to-do-if-Auto-sync-gets-disabled-1024x445.png\" \/>\n<meta name=\"author\" content=\"anastasiaplotka\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"anastasiaplotka\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What Should I Do if Auto-Sync Gets Disabled? - Synder Knowledge Base","description":"Trouble with Synder auto-sync? 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