{"id":16544,"date":"2021-06-09T16:59:43","date_gmt":"2021-06-09T16:59:43","guid":{"rendered":"https:\/\/synder.com\/help\/?p=16544"},"modified":"2026-04-09T13:20:49","modified_gmt":"2026-04-09T13:20:49","slug":"why-did-i-get-404-error-while-connecting-my-woocommerce-company-to-synder","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/why-did-i-get-404-error-while-connecting-my-woocommerce-company-to-synder\/","title":{"rendered":"Why Did I Get 404 Error While Connecting My Woocommerce Company to Synder?"},"content":{"rendered":"\n

Integrating your WooCommerce store with QuickBooks or Xero via Synder takes just a couple of clicks and enables automatic synchronization<\/a> of all ongoing orders along with the auto-categorization<\/a> and smooth reconciliation<\/a> of synced data, allowing for an easy and accurate WooCommerce accounting. To make sure the setup process runs seamlessly for you, our team prepared the following guide, where you will learn how to avoid and troubleshoot 404 connection errors.<\/p>\n\n\n\n

Overview:<\/strong><\/p>\n\n\n\n

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  1. Why 404 error appears<\/a><\/p><\/li>\n\t

  2. How to avoid the issue<\/a><\/p><\/li>\n\t

  3. How to check if my link works properly<\/a><\/p><\/li>\n<\/ol>\n\n\n\n

    Why 404 error appears<\/strong><\/h2>\n\n\n\n

    Some WooCommerce<\/em> store domains have subfolders, if users try to connect to the store using a site URL containing the subfolder, they will receive a 404 error.<\/strong> 
    For example, John sells his products via his WooCommerce <\/em>store in both the United States and Canada, so his website has two directories (subfolders):<\/p>\n\n\n\n

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    1. johnseller.shop\/us<\/li>\n\n\n\n
    2. johnseller.shop\/ca<\/li>\n<\/ol>\n\n\n\n

      How to avoid the issue<\/strong><\/h2>\n\n\n\n

      Let\u2019s keep John’s example. In order to properly connect to a WooCommerce <\/em>store, users need to specify only a store URL<\/strong>  \u2018johnseller.shop<\/a>\u2019 without any subfolder such as \u201c\/us\u201d or \u201c\/ca\u201d from the example.
      To sum it up, make sure you use only a WooCommerce site URL and erase any subfolder details for the connection, this will allow you to avoid 404 connection errors.<\/p>\n\n\n\n

      Additional Cause: Cloudflare WAF Blocking Access to the \/wp-json\/ Endpoint<\/h2>\n\n\n\n

      If your WooCommerce store uses Cloudflare services, the Cloudflare Web Application Firewall (WAF) might block access to the \/wp-json\/ endpoint. This endpoint is essential for Synder to communicate with your store. When blocked, it can result in a 404 error during the connection process.<\/p>\n\n\n\n

      How to Fix the Issue<\/h4>\n\n\n\n

      To resolve this, you’ll need to adjust your Cloudflare WAF settings to allow access to the \/wp-json\/ endpoint. Follow these steps:<\/p>\n\n\n\n

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      1. Log in to your Cloudflare Dashboard<\/strong> and select your domain associated with the WooCommerce store.<\/li>\n\n\n\n
      2. Navigate to the Firewall or WAF Section<\/strong>:\n